Nirvana Center - Phoenix
9/24/2017
I can honestly say that I have never left a dispensary unhappy until i went to The Nirvana Center. I have previously been here two other times and had a tolerable time. It was a very long wait both times i went and today I did not want to wait for the bud-tenders to call me back because I already knew what I wanted. So I called Nirvana Center and I let them know I wanted to place a pick up order. The lady that helped me was rude from the moment she got on the phone. I told her that I wanted the brand clean concentrate and i wanted the top self not the trim. She named the strains and told me that i was able to get 20% off for making a phone order so i was pretty excited. I told her the three types that I wanted. I asked her for an estimate before we got off the phone and she told me $34. That didn't sound right to me so i asked her if she had put down grams. She hadn't. She told me she fixed it and told me that our knew total was $64. It seemed a little low to me but with the 20% off i figured it was right.
Driving from buckeye to 35th ave is about a 40 minute drive to get to The Nirvana Center. my smile left my face after realizing I had to wait an additional 30 minutes. For 30 minutes, I literally stood in the express lane with no one else in line. I finally went to the line next to the pick up lane and was told that I had to wait in the pick up line. Then another women came in after me and goes to the same line I had gone to. she was then put in front of me. Finally in the middle of her transaction they realized that i was still waiting. The lady asked if i had been helped and I angrily said nope.
She helped me after her.
The lady that helped me was very nice, but when she pulled out my order, it was wrong. The lady on the phone had only put two grams in the system. I told the lady that I had asked for the three grams over the phone. Another lady walked up and said that she was the one I had talk to and that i was wrong, that i had only asked for two. I looked her and i do honestly admit that I gave her attitude, i told her "ummm no, I'm pretty sure I ordered three." and she proceeded to argue with me. I named the three strains I had asked for and she walked away with offensive things coming from under her breath. The lady that was helping me then informed me that if i wanted the additional gram it would be 104. I had already used Nirvana's ATM, which they charge $2.50 to use. I had already pulled out $80 expecting to pay $64 like i was quoted. She then proceeded to tell me that I could use their ATM or cancel the other gram. I canceled the other gram. She told me she wasn't able to give me a free gram of concentrate but she was going to give me a free preroll. Never once did i ask them for anything free. All I wanted was to get my order correct and be out in a reasonable amount of time.
I have two regrets, using the pickup lane without getting the rude ladies name and wasting my gas to come to The Nirvana Center.
I will never return.