I've been going here as a medical patient for about year. I take a 1.5 hour drive each way once or twice a month for a specific wax, Shire Wolf. It has always consistently worked wonders for my anxiety and was worth the expensive price tag of $70/g. For my last visit I wanted to use some of my loyalty points for a "$30 concentrate", I did look on their website and read carefully to make sure there were no hidden rules or exceptions; the only one was that it couldn't be applied to third party outsourced products (which are generally more expensive, so that makes sense). But when I picked up my order, they informed me that it was actually $30 OFF a concentrate, their concentrate prices are tiered, and I owed $10 more than I was expecting. This was shady, and MAC was just selling this same wax, outsourced from BR, for $60/g. I really don't understand why it's more expensive to buy it directly from BR instead of a third party dispensary, or what defines the "tiers" for their concentrates. While $40/g is still a good deal, this batch of Shire Wolf I picked up is also completely different than all the other batches I've purchased in every way (consistency, smell, effect). It barely touched the symptoms I usually use it for and after a few days of consistent use I'm horribly disappointed at best. Between the expensive prices, hectic less-than-friendly atmosphere, shady sales tactics and now a loss in quality, I don't think I'll be returning. There are higher quality products at much more reasonable prices throughout the state.