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Logo for Captain Jack's
DISPENSARY
MEDICAL & RECREATIONAL

Captain Jack's

Leafly List Winner
Leafly Lists recognize and celebrate the best retailers serving top-quality cannabis with exceptional customer service in their community. Look for the iconic green ribbon throughout our platform that designates them as a Leafly List winner! Learn more.
San Bernardino, CA
4.9(2,312)
1922.5 miles away
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Ratings and reviews of Captain Jack's

4.9
(8 ratings / 2304 reviews)
4.9
Quality
4.9
Service
4.9
Atmosphere
write a review
Reviews 289-312 of 2304
July 18, 2020
C........2
Verified Shopper

The people here are amazing ! I love it!

1 person found this helpful
Dispensary response:
Hello Codywtmcalpin22, glad to hear our staff provided an amazing experience! Hope to see you soon!
July 23, 2020
July 28, 2020
J........5
Verified Shopper

I like that it fast service

1 person found this helpful
Dispensary response:
Thank you Jpaul925!
August 1, 2020
July 26, 2020
L........9
Verified Shopper

I like that the staff is always friendly. They are knowledgeable about the products and able to make satisfactory recommendations. It's a great atmosphere to shop.

Dispensary response:
Thank you Lilhawk909! Glad to hear our staff has recommended products that you've enjoyed! Hope to see you soon!
August 1, 2020
July 23, 2020
T........6
Verified Shopper

Online order was so easy and fast

1 person found this helpful
Dispensary response:
Hi Ted126! Thank you for your feedback!
August 1, 2020
June 15, 2021
T........r

Everyone is super friendly and knowledgeable. Shout out to Yellow & Marlon, you guys rock!!!!

June 29, 2020
B........3
Verified Shopper

They always carry the best products, and their customer service is amazing. I did the pick up through Leafly and I literally was in and out in less than five minutes so I super appreciate it that

Dispensary response:
Hi Bhill13! Glad to hear you are utilizing Leafly pick-up! Super convenient! We appreciate the review! Follow us on Twitter! @captainjacks_sb
July 1, 2020
July 17, 2020
J........2
Verified Shopper

They need to improve the online pickup experience. As other reviewers have commented I regularly end up spending more time waiting both outside and in vs those customers who just walk up. The frustrating part is how easy this is to fix - just add more workers to the online counter.

Dispensary response:
Hi Joreto22, we appreciate your feedback and will take your suggestions into consideration. Thank you.
July 23, 2020
July 28, 2020
5........7
Verified Shopper

By far the best shop in the IE I've been to. GREAT service, chill atmosphere, great product and most importantly no sketchy vibes lol.

Dispensary response:
Hi 5150mk7! Sketchy vibes are a no go for us! Glad you had a great experience in our facility! Follow us on instagram! captainjacks_sb
August 1, 2020
August 10, 2020
a........g
Verified Shopper

It was a nice friendly experience. Nice atmosphere, can’t wait until covid19 is over they are doing big things

Dispensary response:
Thank you for your review! We also can't wait to operate as usual and open our bar and lounge, we are patiently waiting!
August 12, 2020
July 22, 2020
S........7
Verified Shopper

Always great. Best product and services

1 person found this helpful
Dispensary response:
Hello Sear77! Thank you for your review!
July 23, 2020
May 21, 2020
T........d
Verified Shopper

I ordered my selections online and received my ready for pick up within 10 mins. I went right in never waited for anything. It was ready some cute boy took my dough and I was back home eating an ice cream sandwich. Wonderful! So fast! I will never wait in line again. 😊

June 3, 2020
G........s
Verified Shopper

They’re quick if you order ahead, You can jump the line and you’ll be in and out in 10 minutes. Before virus restrictions they had a cool vape bar and a loaded coffee vendor, pretty cool for a place that was a sleazy titty bar for years and years.

1 person found this helpful
February 22, 2020
i........s
Verified Shopper

Online pickup is so fast and easy. i can order what i want and just go and pick it up avoiding the long weekend lines. all of the employees are nice and friendly. Thumbs up from me for sure!

2 people found this helpful
February 9, 2020
B........3
Verified Shopper

This place was nice... at first. They go through staff like nothing. Every time we go one of our favorite people is gone because they hated it there or was fired for a dumb reason. The bar for leafly is nice but there's only 1 person there to serve and do order pickups and management just stands behind the counter across the way and does nothing to help. They'll chit chat with someone smoking at the bar while 6 people are waiting for a leafly pickup instead of going to the other side of the bar to try to help customers. The one person behind the bar is trying their best to manage. The staff looks super overwhelmed and there is never enough staff to help with lines at the front desk, bar or selling behind the counter. Customer service went down majorly with everyone here and nobody has a smile on their faces. The atmosphere has totally changed, and not for the better. If management could make better decisions for staffing and took care of their employees it would be a happier place again.

1 person found this helpful
May 23, 2020
A........4
Verified Shopper

Always have a good selection and online pick up orders is fantastic. Quick stop in and out. But I do recommend they have a sign up for Online pickup Versus walk up customers. Sometimes you have a long line of people with some online orders some not. Might help with The flow of traffic in and out.

July 20, 2020
b........4
Verified Shopper

Super chill, clean place. Great employees.

1 person found this helpful
Dispensary response:
Thank you for your feedback bam1784! It's our priority to provide an exceptional experience to every customer! See you soon!
July 23, 2020
April 3, 2020
M........1
Verified Shopper

I love their pick-up ordering system through Leafly.com! They’re super fast filling the orders and you get to skip the lines and go straight to their dab bar to pick-up your order. The only things I don’t like about the place (why I 3 stared their atmosphere) is they add waaaaayyy too much tax and if you don’t order ahead you end up going through THREE (!!!!3!!!!) lines to buy your stuff! Worst check-in - cash-out process I’ve ever seen at any store ever!

July 18, 2020
A........5
Verified Shopper

Everyone is very welcoming and friendly.

1 person found this helpful
Dispensary response:
Hi AnSa2005! Thank you for your kind words, we truly appreciate it!
July 23, 2020
July 18, 2020
m........3
Verified Shopper

Always professional, friendly, and helpful staff.

1 person found this helpful
Dispensary response:
Hi mmm133, thank you! We try our best to provide the best customer service!
July 23, 2020
July 28, 2020
R........8

love this place

1 person found this helpful
Dispensary response:
Thank you Robby42518!
August 1, 2020
March 17, 2020
G........7
Verified Shopper

Dude I fucking love this place it honestly feels like my second home👌Service,quality and the atmosphere is wonderful and like ever since they were in a small shop I've always had a great time shopping there, talking with people seeing how much diversity and the different types of people this place brings together is mind blowing to me. I honestly and proudly say that this place is a must come if you're a smoker. Stay Green ✌

June 21, 2020
a........0
Verified Shopper

The online ordering system is really efficient and easy to use. I appreciate all the variety and the friendly staff. I wish I didn’t work nearby otherwise I’d love to hang out in the lounge when it reopens.

Dispensary response:
Hi audiR420! We appreciate your feedback! we're glad your taking advantage of our awesome pick up option! Definitely saves you time! Follow us on social media! captainjacks_sb
June 21, 2020
July 17, 2020
L........7
Verified Shopper

Great experience! I just wish they’d remind me to sign in for points! Or that there was some way to scan my receipt for points

Dispensary response:
Hello Lindsey57, thank you for your feedback!
July 23, 2020
January 10, 2021
t........n

I went this shop and was helped by Beth, i was so impressed with her amazing customer service that I promised a good review but got high and forgot lol found the card in my wallet and remembered so i am keeping my word. She was so patient and helpful and directed my to exactly what I was looking for. Best budtender ive had so i felt compelled to make sure she is acknowledged for her work ethic.

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