“Your hiring motto must be "Hire Incompetence" because 90% of the time I'm in there everything I ask for is marked wrong in pricing and a lot of the time wrong category. Please just hire people who do a better job and are not just a pretty face.
It's not that hard to type the right number or put it in the right sativa or indica category.”
“I bought a Bodhi cartridge. It leaked and the top was misaligned. I brought it back a day after I bought it and showed the guy at the counter. He took me outside and said, it works, so no exchange. It exploded the next day. I threw away the receipt when he told me it was fine, deciding never to shop here again. I've been a client since they opened and they used to have good service. I won't be back. ”
“Namaste, Have been shopping this store for about 2 months 5 visits. Amanda has been the budtender for all 5 visits and each time she has been cheerful, polite, professional and most important to me Very Knowledgeable about product.”
“shop was clean and staff was nice. been there 2 times both time the prices on here are not even close to the prices at the shop. the shatter i wanted said 30 on here but price at the shop was 42. told the staff that and they didnt even care. will not go back because of this. ”
I apologize immensely for this. This is not someone we mean to do or would EVER do on purpose.
Any discrepancy was purely a mistake, I promise. I will have this corrected today.
Please reach out to me at email@example.com, as I would love to talk to you about this.
“Workers are friendly and help you find the right bud for you and are pretty knowledgeable. I have been going here for months now and I enjoy it every time. Some great deals just gotta know when they happen! ”
“Ive been comin here since they opened. And after the complete lack of customer service i had today i never will again. I bought a oil rig here. Which didnt work from the start. I bring it all back. They exchange a peice. Then i go home only to find out my charger was no longer in the box. I call and they make it out like im tryin to scam them. Whole ordeal and multiple trips just to get the charger back. They made multiple mistakes. And barely wanted to give me the charger. They did nothin to make up for there incompetence either. Im be goin to greenlight for now on”
I'm so sorry to hear about the experience you had at our Valley location. I would love to talk to you about this and hopefully make it up to you. If you would be open to reaching out to me directly my e-mail is firstname.lastname@example.org. I'd really like to hear your feedback more throughly so I can address the issue in the store.
I'm sorry for our delayed response on your comment. We have recently gone through our entire menu and repriced everything. I would love if you'd give us another chance and come check out some of the changes we have recently made. If you'd reach out to me directly at becca@cindersmoke I would love to have a 15% discount waiting for you at the store.
-Becca Johnson, District Manager
“Having this be the closest shop near me is a blessing and a curse.
Upon entering Cinder, there is a familiar atmosphere, similar to an Apple Store which is nice as you browse their products. The staff is extremely friendly and helpful which makes any visit pleasant and comfortable. The selection of products does vary, however. Some weeks it seems like the inventory is very reasonably priced for good products and other times it seems like they are charging a premium price.
I have never bought anything and regretted it from Cinder. Definitely recommend anyone to stop in! Daily deals such as Munchie Monday (discounted edibles), wax Wednesday (discounted oil), and etc.”