“I've been a frequent customer at Cinder, I've been in about 15-20 times buying vape cartridges. I always bought the same brand, Nuvape, and enjoyed it being a good product at a fair price. I bought one yesterday 9/25/17 and had an issue with it, no problem they have a return policy for these, so I go in and talk with the manager and she exchanged the cartridge for another and I headed home. Get home and realize the replacement cartridge had the exact same issue. I turn around and I'm back at cinder for the third time in less than 2 hours. I talk with the manager again and tell her they must of got a bad batch of cartridges, she says no it was my because the battery i had was too powerful and I must've melted everything and caused the issue. I informed her that I had bought this product dozens of times with no issues. She says I just got lucky this didn't happen earlier, but she would exchange for a different product if I payed the difference in price, recommended a different product and informed me she need another $3. I find it absolutely absurd that a store that does that kind of volume couldn't eat $3, in the name of good customer service after selling me multiple bad products and wasting my time and fuel for multiple trips back into the store, and then blame me instead of the product. So unfortunately I wont be shopping here again as there are many options to choose from, and I will go out of my way to feel as if I am appreciated as a customer.
TLDR: Sold me 2 broken vape cartridges, blamed me, made me pay a $3 difference to get a product that actually works after wasting my time and fuel for multiple trips to the store. POOR CUSTOMER SERVICE!!!!!!!!!!!!!”
“Have been shopping here about 4 months. Never have the online menus matched what is actually available in the store, weedmaps, allbud, leafly. On the Cinder website they haven't even bothered to list their menu (coming soon) it reads.
On Cinder's Leafly menu it lists Green Crack (KUDU) $50 for 1/4 I was charged $60 today. Previous visit I was charged more than what was listed online at the Cinder Leafly site.
The budtenders have always been polite and professional and I believe they are honest.
I believe the issue is with management.
I am so sorry this happened. These kinds of things are avoidable and should not have had this experience in our store. Please reach out to me at Becca@cindersmoke.com so we can try to make this right for you!
“Your hiring motto must be "Hire Incompetence" because 90% of the time I'm in there everything I ask for is marked wrong in pricing and a lot of the time wrong category. Please just hire people who do a better job and are not just a pretty face.
It's not that hard to type the right number or put it in the right sativa or indica category.”
I'm so sorry you were frustrated with our store. I would love to get some more complete feedback from you and understand more fully our areas of opportunity with product knowledge. Please reach out to me at email@example.com so I can make this right!
“I bought a Bodhi cartridge. It leaked and the top was misaligned. I brought it back a day after I bought it and showed the guy at the counter. He took me outside and said, it works, so no exchange. It exploded the next day. I threw away the receipt when he told me it was fine, deciding never to shop here again. I've been a client since they opened and they used to have good service. I won't be back. ”
“shop was clean and staff was nice. been there 2 times both time the prices on here are not even close to the prices at the shop. the shatter i wanted said 30 on here but price at the shop was 42. told the staff that and they didnt even care. will not go back because of this. ”
I apologize immensely for this. This is not someone we mean to do or would EVER do on purpose.
Any discrepancy was purely a mistake, I promise. I will have this corrected today.
Please reach out to me at firstname.lastname@example.org, as I would love to talk to you about this.
“Workers are friendly and help you find the right bud for you and are pretty knowledgeable. I have been going here for months now and I enjoy it every time. Some great deals just gotta know when they happen! ”
“Ive been comin here since they opened. And after the complete lack of customer service i had today i never will again. I bought a oil rig here. Which didnt work from the start. I bring it all back. They exchange a peice. Then i go home only to find out my charger was no longer in the box. I call and they make it out like im tryin to scam them. Whole ordeal and multiple trips just to get the charger back. They made multiple mistakes. And barely wanted to give me the charger. They did nothin to make up for there incompetence either. Im be goin to greenlight for now on”
I'm so sorry to hear about the experience you had at our Valley location. I would love to talk to you about this and hopefully make it up to you. If you would be open to reaching out to me directly my e-mail is email@example.com. I'd really like to hear your feedback more throughly so I can address the issue in the store.
I'm sorry for our delayed response on your comment. We have recently gone through our entire menu and repriced everything. I would love if you'd give us another chance and come check out some of the changes we have recently made. If you'd reach out to me directly at becca@cindersmoke I would love to have a 15% discount waiting for you at the store.
-Becca Johnson, District Manager