BAILEY PUT ME ON HOLD FOR 25 mins the first time I tried to preorder after the 25 mins she hung up I called back she was rude about me nicely saying out call was disconnected she then said she had to put me on hold I was then on hold for 35 mins I had the phone on speaker to make sure I didn't accidentally hang up after waiting an hour in all I was hung up again before I was put on hold I asked do you guys have an cherry icee timeless cartridges in stock because I'm coming from far I love an hour away she said yes after I waited 60 mins to order and was hung up on twice by BAILEY I called back several times every time it rang and rang or when to voicemail I called my whole hour trip so for 2 hours BAILEY couldn't answer that's Terrible customer service !!! I've been take calls over the phone for many years stressful ones and back to back so I don't see why bailey couldn't have handled her calls back to back my husband and me use to love it here but the customer service has went downhill and Nirvana does try to fix their mistakes so we will continue to stay clear form nirvana u till they get their affairs in order and go to tru bliss we're the staff is always kind and trying to help and the flower is fresh strong and very affordable plus they give 3% cash back so you always go home with cash credits for your next visit!!
Ratings and reviews of Cookies Tempe
Great for cartridges. Flower is the most dry I’ve found by far unfortunately.
I love this dispensary..they keep that 🔥🔥 + deals on 1/2 almost every day 🤜🤛
I live close by so I go here a lot. I would recommend this place to anyone. The only time I buy flower is when they have deals on a half oz for 75-100. I recommend their concentrate and their cartridges.
Great flower and beautiful wax. Great service friendly staff. Always a good place to shop at.
I used to like a frequent Nirvana a lot.I usually buy around 200+ worth of goods every week or two... Not anymore .Lately the staff has been rude as hell to me acting rushy,forgetting my card and items. The Budtenders are all around seeming bothered by big orders time and time again every visit. Very unattentive not paying attention to my very specific questions(happened over four times now having to really get the budtenders to interact and answer questions regarding the stock orlineage or quality or personal usually pref's ).My biggest problem of all is the pricing and lack of selection on good flower . Three times I have been into the shop in the last month and a half and the flower has been of a lesser lackluster quality; very leafy and not compact,some with a brownish tint (some green)and it looks like its at a mersh-like quality selling for top dollar and when bought it was old and stale(not fresh; hard crispy and falls apart).The limited selection of Halfs oz's and eigths is criminal to sell at high prices bc usually its super stale or nothing but baby bud(or shreds of it)/ popcorn only. Besides one container they were selling all of the containers on all the shelves were mini shrubs that resembled popcorn selling for 10$ and up.The only good flower Nirvana had a week ago they are currently selling it for more per gram than the farms who grow them and sell them themselves. (IE green Pharms cherry pie purple urkle 8$ per gram at Green Pharms) Nirvana sells same flower for 12$ per gram thus exploiting price gouging during this quarantine and all around . There is hardly ever any concentrates like budder crumble rosin or kief any time I go in. I'm writing this bc its just a terrible feeling going in and literally dropping 2-400$ plus feeling ripped off when stepping out time and time again bc lack of quality.I hate paying inflated prices for flower I know i couldve gotten delivered for free with a lesser total cost when I just lyfted across the city to come into the dispensary. The ultra limited selection of good grown flower that is affordable and good quality ,the lack of freshness,the lack of having concentrates any time i go in ,and the rude forgetful staff who have time and time again made me feel less than appreciated are the sole reasons why me and my wife will not be coming back unless something big changes for the consumer. Sorry but until that happens me,my friends and my family will be shopping somewhere else.
I saw the chance to be the 4thh review. Great dispo with solid deals. My main go to always
I like this place, receptionist girl is always so nice and the music is the best!!!!!!!
well, there was only 3 of us waiting. when i walked in 5 people were being helped in back. then all of a sudden only 2 of them are calling people back to get helped while it seemed the others really did nothing. waited 45 min because of this. then didnt even apply the daily deal to my order. was there almost an hour to pay full price for everything. may be a minute before i go back.
Heather o fires it up for me.
It’s convenient that you’re able to place an order over the phone. Sometimes the website cuts off when ordering.
Out of the local dispensaries near me, Nirvana is always my go to. They have a variety of flower & they never disappoint ! Staff is always pleasant & helpful
I love this location. They give me great service and products. I stopped going to other dispensaries since this one opened in Tempe
Bud tender was not friendly nor knowledgeable. Not too mention all I asked is if he could add a moon rock to my online order and he said he was “busy” when there were 3 people in the whole building. Would never go back.
Always speedy and good product!
Had a previous bad experience here b4 but the lovely piece of art known as Samantha definitely showed me what customer service was today. i had been upset but she definitely made my day better.
This was my first dispensary visit ever and let me tell you i was blown away with all the product and the budtender totally suggested my now favorites. i like to go there and have a piece of mind that i will find everything i need therw
These guys think there time is more valuble than yours. They will waste your time and even lie to you. Ill stick to trumed they do it right.
Friendly service thank you for bringing new varieties of quality to the shops. shoutout LoudLabz 💪🏽
good new patient deals but be sure to remind them about your new patient discounts as they do not tell you. I forgot and they were rude about honoring it the next time and said they would not honor the next one for me!
Honestly every time that I stop by this dispo there’s always a great experience. With the staff members. There’s also great ongoing deals everyday that will never disappoint. 10/10
These guys are the best. Quality smoke, great deals always, largest variety in Tempe, excellent service all the time. My go to from now on. THANK YOU!!!
Good selection of quality products and friendly budtenders. My go to store!
don't you love it when you wait a week to go take advantage of a special deal. you wake up early and pre-order everything so it doesn't sell out before you get there. you get a confirmation text yep we got your order ready and waiting. you get in your car drive for 20 mins get to the store and wait what is this you are telling me you messed up filling my order and I don't get the special I've been waiting a week for. well if you do love it this is the store for you buddy.