Curaleaf - Carle Place

I have been purchasing medical marijuana for years as it has been prescribed by my pain management physician. Last night I went to open a new box of prerolls and to my chagrin, the box was EMPTY! I went back today and since it was from May and my card just recently expired, they would not stand behind their empty box that I paid good money for. When I spoke to the manager he shrugged me off and told me to have a nice day. I told him I would not be returning and he could care less. I am a 65 year old retired critical care nurse and was shocked and disappointed at the lack of respect and customer service. I will NEVER go back there again.

This dispensary is the worst I just purchased a cartridge and wouldn’t tell me about the new flavors after I just bought the same last week. I will now be going to RISE and I suggest you all do the same!!!! My finance was a VIP for years with Curaleaf now we found the absolute best rosin!! #RiseNYC #RiseLongBeach We will continue doing business with their establishment as this place is absolutely disgusting. Their parking lot looks empty all day and it looks like they’re going out of business if you pass by on a weekend doesn’t look too appetizing. Never again don’t even care about their 50$ discounts just if you do use it don’t get care, leaf products or select😂😂😂😂

Zero stars

Prices are way too high still. Shopping around & saving dough. ♨️

After reading other reviews, I feel privileged to have had such an easy time. I was met by the side of their store by a nice young man who was very polite. He took all of my information with id along with my order and had me wait in the parking lot while he did all the running. He came out about 15 minutes later to deliver my order and return all of my information papers. Compared to the other places I’ve been, this was by far, the most pleasant and enjoyable. Keep up the good work! 👍😊👍

You can’t go wrong here!

For the fourth time in row , they claim to be processing and then cancel without explanation. Filing a complaint with NYS today. I am a senior who suffers severe pain and depend on them. The manager simply does not care. My best guess is they fail in the near future.

It’s ok but why the website IS NEVER UPDATED

I have a valid medical ID but my order was cancelled. I've tried calling and can't get thru to customer service. Very, very frustrating

I recently acquired 1/8th of Rainbow Blast flower. Nothing to write home about. The flower was slightly dried-out. The taste and effect were average at best. I also wonder how accurate the measurements are with regard to THC levels? In addition, the Carle Place website needs upgrading. There are too many products with copy and paste descriptions as well as others with no description at all.

I’ve been turned away due to the dispensary being “too busy” one wayyyy too many times. Despite calling at 5:07pm to verify I can still stop in at 6:30pm, I was still turned away at 6:39pm. I was told they close in 20 minutes and the manager cut the line at 6:30pm. I explained the situation, that I called, that I cannot make it any other time because of my job. They should have said the line will be closed early when I finally got to speak to someone on my 6th phone call there today. I left work early to get there in time before closing. I, myself, work in a long term care pharmacy. If I told my patients that I was too busy & they can’t get their meds, well then I wouldn’t be helping anyone at all. To my dismay, I don’t get many opportunities to make it during their store hours because of my long shifts. This is not the first and not the second time this has happened to me. When asking to speak to the manager, I was told “she’s inside working, and I will not get her to explain the same thing to you.” As a patient, I should never feel like an inconvenience. The fact that this occurs often here is beyond upsetting to me. They hardly answer the phone ever. I have left multiple messages and never received calls back. I’ve given them chances throughout the last 2 years & the fact that professionalism cannot be attained is ridiculous. My business will be taken elsewhere to say the least. I’d rather die in pain than give them anymore of my business or my money. My frustration has hit its limits. Enough is enough.

they turn you away at the door, cancel your online order, and when you call to try and speak with a human it's only prerecorded messages on loop, go elsewhere.

The staff that “checked” my card by the front did… he was aggressive and lacked the awareness to keep the patient line moving appropriately. Two men arrived after me; but were both let in before me. When I questioned why he held me longer in line & let two ppl who arrived after me in.. he just said I apologized, but I asked why & that’s when he raised his voice. I immediately felt uncomfortable; the staff at the desk did not seem to add any value… She asked me nothing… it’s just upsetting that staff at a dispensary of all places.. wouldn’t remember we are all going through stuff & be kind. Staff needs sone empathy training.

They advertised something on there app with the wrong thc levels… do you know they actually refused to return it or let me switch it out with a different flower… the advertised bud 32% what I was given 16%…. Finally days later they tell me to bring it in but I was treated like garbage for someone who’s an “elite” member I don’t feel very elite I actually feel scammed I’d expect that on the street but not a dispensary.. the overall customer service is terrible here but they do have a large selection… that’s about the only thing going for it…

Went today, was told by a pompous, arrogant security person that I could not get my “medicine” without my NY State approval letter. I told them I’d been coming there for nearly a year, I’d provided my letter the first time , they recorded it and never asked for it upon subsequent visits for purchase. I showed them my NY State card and the container from my last purchase, which contained detailed information. I told them the problem was with their lousy computer systems and not me; the guy told me told to go through my old emails and try to find the letter. The WiFi sucked and I couldn’t do it. How on earth do you treat customers like this? It’s a pain to spend all the time getting there, then having to wait outside and be subjected to this arrogance/incompetence.

Jason is the best. The staff is so great, every time I go I feel like home. Very helpful, enthusiastic, and knowledgeable. I really enjoy this dispensary.

This was my first time in a NY dispensary. They were very helpful and it was a great environment for customers. I highly recommend you check it out. First time customers get 30% off their first purchase and 20% off their second purchase.

Professional, helpful, and quick process

Worst dispensary on long Island. Awful non existent customer service. They sell defective vape carts. Do not buy! No variety on cannabis strains. Same 10-12 recycled strains for 2 years now! The McDonald's of weed dispensaries. Management clearly does not care about its customers. Med men is much better.

Today I was threatened by the manager on duty. I never got her name, but every technician at the counter and customer there heard everything she said; this happens when someone is loud. I left a voice message requesting to speak with the manager's Supervisor. I hope this matter gets addressed swiftly.

The wait is brutal and a vibe killer every time. Even with an online order expect to wait 2+ hours

Fast service, Good communication, Overall experience satisfied! This place can use more employees in their facility and a bigger parking lot.

NY Medical Marijuana program is in it's infancy. I live in NY & Florida so I have had a good view in observing and participating in a more advanced program as I am licensed in both states. Given the product limitations in NY, it is imperitive to learn not only how our products work, their composition, and how to gradually find products and dosing that work, it is really mandatory to have a Guru to help you navigate this. I shop in Curaleaf in NY and Florida. Brian Lawrence is one of these Guru's. I have been working to take myself off opioids and am on very little; which is actually harder to get off than when you are on high doses. I was struggling to lengthen the time between pills as well as getting myself comfortable in the morning after all medication has worn off. Brian was patient, compassionate, and truly listened to my challenges which were also inclusive of managing my pain! I have been using medical marijuana for 2 years, and I learned some very useful tips from Brian to help get me past this road block, and I am extremely grateful. I have begun further reducing my medication while managing my pain, and Brian was so instrumental. I think many people give up on using medical marijuana because it is too expensive (Florida is much cheaper and has much more extensive and higher mg products), but we have what we have and there are many ways take our products for better and longer relief periods than simply taking the medicine in a traditional fashion. The long and the short of it is, go see Brian. Make an appointment and be honest. He is a great champion and believes in what he is doing. Curaleaf is lucky to have him.

My first time - saved 30% on my purchase. Went with a friend and we both saved 75.00 each. They had a special on flower. Purchase 4 bulk refill for 260.00 with the vape cartridges I purchased in addition, my purchase should have been around 560.00 and I paid 262.00 the staff are professional and location was great for me.