“First and foremost i want to commend DT Madras for its EXCEPTIONAL customer service, from staying open until late night, to warm and inviting bud tenders to eye catching, unique strains, they have a solid foundation for a great shop. There is one large disappointment that I face EVERY TIME i visit. This is the fact that, though the variety is plentiful and the strains are unique, the product itself has gone from a let down to down right disappointing. I feel like this location gets the left-over "buds" from the other Diamond Tree locations. I say this because EVERY jar is filled with shake, stems and micro sized nugs that are mostly all stem and look like they've been handled thoroughly and drying out in a turkey bag for a couple weeks. Either that or its popcorn. This is the one and only reason why I haven't made this shop my go-to, regular stop. Now I just stop by when i desperately need to medicate and no one else is open. PLEASE, PLEASE, PLEASE fix this! I know from coming often that most of your customers have less to spend thus the BB shake is sufficient, but i know for a fact that there are plenty more people, especially myself that would really, REALLY appreciate some well trimmed, decent sized, healthy looking buds to take home. Thank you. For your time and know that this is nothing personal. Cheers!”
“Went to this location today for the first time and was very pleased with my experience.
The person who helped me was Patrick and he answered all my questions, was well informed on all of the products the shop carries. I will be a repeat customer at Diamond Tree. Thanks Patrick.”
“Bought a clone from their sour cherry got back gave it a look over it was clawing had nitrogen toxicity VERY BAD.! I would recommend going over workers and growers.! Background because obviously they do NOT know what they are doing poor plant was already turning yellow would like my money back.! And for new workers who take care of the clones never buying one from here again ”
“When I first walked in I noticed the pictures on the walls. Which were awesome!! And the store manager Tyler Gabriel was very knowledgeable got me what I needed and had a great laugh in the process. My new favorite store!! ”
“The guy who helped me was friendly and fairly knowledgeable but that's all this place has going for it. Their entire selection (including edibles) all fit on a single spinning shelf thing inside of an empty room that had been painted black. When I got home and took my stuff out of its bag the first thing I noticed was how dry it was. When I called to complain he claimed the "product" was no more than two months old and that there should be no issue, yet it crumbled and practically turned to dust when I tried to break it apart. This was my first visit and it will be my last, guys just go to central organics like a mile down the road. Way better all around. (PS they only take cash, so come in ready or be ready for a $3 service charge at their atm)”
We are very happy that you experienced great customer service! How unfortunate you were disappointed by the product, that is the first time we've heard that and will look in to it immediately! Thank you so much for your feed back.
“this is by far the best place in madras. they have the best bud for the best price hands down. my favorite is typically headband & the bubba jack, both oh which are usually about $6/g before tax. they always carry a wide selection of bud & keep their menu up to date on both leafly & their website. they also offer on-line ordering which is both quick & convenient, especially if you're traveling, it can really save you some time. the costumer service is amazing too. the manager tyler is extremely knowledgeable & friendly. if you're in madras this is the only place you need to check out. highly recommended to all.”