DISPENSARY
MEDICAL & RECREATIONAL
DiamondTREE - Eastside Bend
122 Reviews of DiamondTREE - Eastside Bend
4.2
Quality
4.2
Service
4.4
Atmosphere
November 12, 2015
Located on the East side of Bend on HWY 20 is perfect for people traveling that way to stop and get supplies before leaving town. I know as of Oct 1 everywhere is busy, but this location CAN get a little hectic. Their staff does an amazing job of trying to tackle the task of getting the masses quality medicine. They have always been extremely helpful when helping discern which strains would be best helpful for ME. They are very personable and I always leave with a smile. The variety varies week to week, but the quality tier is usually about the same. I love that nothing here is pre-weighed, so I know its not from last years crop. Overall Ive had the best experience BY FAR coming here, and wont ever hesitate to stop in again, even if I do have to wait for a minute or two longer!
Dispensary response:
Thanks so much, we really appreciate the feedback! If there is a strain that rotates, but you would like to see more of, let us know! We will do our best to make it a regular feature. Look for our mobile app launching soon, you'll be able to order from your phone to eliminate that wait time! Thanks for the love!
February 17, 2016
June 19, 2016
this is my typical weekday stop. on a Sunday, i saw only one cat in the parking lot, so i thought I'd stop in. With two people in the lobby ahead of me, the wait should have been short. But the next 5 people who walked in the door were ushered in right away. i left after a 35 minute wait. There is no way they were all medical patients. when i walked out, the guy at the counter laughed and told the other person in the lobby "Oops."
I haven't decided if I'll go back. it's a shame because the weekday employees are friendly and courteous.
Dispensary response:
Thank you for contacting us with this feedback! We are adding stations, and have implemented online ordering (at diamondtreeclub.com) to help with that wait. We have a policy to let medical patients back, but after these improvements we will have one station specifically for medical so that this problem is eliminated. Thanks so much for your feedback!
August 5, 2016
November 6, 2015
first time there went to get some edibles and waited for almost a hour for my name to get called over the distorted bullhorn after I reminded the counter gal who was helpful in her duties ...the thing that got me the most is how I over heard the chatter of how someone else sneaked in under my name and I'm a proud ommp holder ! the flower I saw was horrible one strain had eye catching bud rot ...some black nectar had literally no tricombs ....no lie from one who knows and grows this all and all sucked :( bypas
s if possible!! and that sucks to say but that was my experience
Dispensary response:
We are so sorry to hear you had a negative experience with us. OMMP card holders do get priority in line at both of our locations. The westside location often has less of a wait time, and we will launch our app soon so you can eliminate that wait time completely. Sorry to hear you didn't like the selection of flower. All flower is tested to the highest standards, including mold and mildew, so rest assured that we would not carry flower with bud rot! We hope you return to let us give you a much more positive experience
February 17, 2016
October 16, 2016
First review
Nice but oblivious staff. Came in along time ago. No I'd check but got a free prerolled. I'd Be mad if my teen was not carded. Hope they upped their game. Long wait times.
December 20, 2016
Ask for their current favorite hybrids and you'll find killer deals on fire bud
November 17, 2016
The staff is very friendly and helpful they always have a good selection of what I'm looking for at reasonable prices
July 3, 2016
Hey Guys. Haven't been here in a while, but I was a little disappointed when I did come by today that your Herb Selection was lacking more than usual. A few strains I wanted were gone or all that was left was shake. I was surprised to see only a small handful of herb options. Not the usual Diamond Tree I was use to. Get that Herb back Diamond Tree! Thanks!
Dispensary response:
Thank you so much for the clear feedback! We get most products in Tues-Thurs, so check us out on Thursdays or Fridays for the best selection! Our shelves are bursting right now, come by for a visit!
August 8, 2016
December 31, 2016
Very friendly and welcoming experience. Great logo design.
July 19, 2016
Best place in Bend for your dollar. Long wait times though
Dispensary response:
Alright, thanks for that clear feedback! Prices = Good Wait = Bad. We are adding TWO more stations this month to help with that wait! Same selection ;) Or try online ordering! No wait at all, it's ready when you get there!
August 8, 2016
June 12, 2016
First time visiting the other day. I was very impressed by the atmosphere here! We had to wait a little while to go in, but there was plenty to look at in the lobby so I didn't mind the wait. Plenty of choice at this location and a friendly staff.
Dispensary response:
Thanks for giving us some specific highlights! Always helps us make improvements! Check out our online ordering (at diamondtreeclub.com) to eliminate that wait time!
August 5, 2016
October 28, 2016
Super friendly and helpful. Great pricing and always have a wide selection. Always have your best interest in mind.
March 23, 2016
Really cheap prices and really wide selection of bud, but something was off about the vibe. Huge lobby/glassware area, but the actual dispensary room was pretty small and cramped. Budtender seemed bored and bud display area was dusty and dirty. Would return if I'm in need of cheap flower, but wouldn't be my first choice in Bend.
Dispensary response:
We're glad you appreciated the price point and selection of the products we have available. Thanks so much for your input @moonnstars!
March 25, 2016
February 16, 2016
Love diamond tree! Truly amazing service and all the people there really take their jobs seriously when helping others! The selection was great and I would definitely recommend this one to everyone in the area! I drove 4 hrs and expected to come home with everything I needed and I definitely did!
Dispensary response:
Thanks that means a lot to us! So glad we could make your trip worth it for you! Thanks for visiting us!
February 17, 2016
October 28, 2016
My go to dispo, rubber cement wax for 25 last purchase can't beat it
October 14, 2015
I am a long time Eastside DiamondTree customer, but I heard they had opened a new location on the Westside so I thought I would check it out. Great location on Galveston next to Brother John's, and I was happy to find they have parking in the back. NO WAIT! Since rec opened there seems to be long lines and a wait everywhere, but they got me checked in and I was in the bud room in a few minutes. Comfortable shop, super fresh, quality buds and a really friendly, helpful staff. Add to that the great location and this visit made my day. I will definitely be back.
Dispensary response:
Thank you! So good to hear the Westside location is doing so well and got you in in no time! We appreciate the feedback, you make our day too!
February 17, 2016
September 6, 2016
Thanks for always working with me on getting my fav products in! The customer service goes a long way in my book!
October 6, 2015
Thank you diamond tree for your compassion. The last few days have been hectic and hard for medical patients to get their meds. Other dispensary's have cut out the fact they they have patients that need their medicine. patients are priority at diamond tree. employees are knowledgeable and accurate.
Dispensary response:
Thank you. It's very important to us that the patients who got us here still have the access they need to their medicine. We really appreciate the positive feedback!
February 17, 2016
August 21, 2016
This is actually my second visit (forgot to write first review) and this place is solid! Both times the service was astounding. I'll definitely be back.
Dispensary response:
Oh we are so glad to hear that! Stoked you came back, and that you had a great experience both times! Looking forward to seeing you next time!!
September 6, 2016
April 14, 2016
Wonderful experience! Tiffany at the front counter was extremely helpful with information about the community. Variety and quality were top notch and the prices right where one expects to find quality.
Dispensary response:
Thank you! We will make sure she gets the message, it means a lot to us when someone contacts us over great customer service! So glad you liked the selection. Looking forward to seeing you again soon! @JusticeSDirickson
May 6, 2016
July 28, 2015
Location was pretty cool with the waterfall, but that was where my good impressions ended. Budtender was very limited in knowledge, didn't ask me about my medical conditions, didn't know anything about the growing methods or strain details. Jars were unkept, quality was hit and miss, service was lacking. Nice place, but overall I've had better experiences in Bend. It didn't seem like they produced their own medicine, that it was all produced by vendors. I like to speak to the farmers.
Dispensary response:
Oh bummer, we are so disappointed to hear that you had a negative experience with us! We have implemented many changes since this was written and we hope you give us a second chance. We do currently take on about 75% of our product from vendors, but all budtenders go through weekly training on that weeks new flavors. We love that it feeds the local economy and gives back to the local joe. We appreciate your input!
February 17, 2016
August 30, 2015
Great location, not great service. Depending on who's working its fine but some workers are seriously dumb. One worker told me they don't sell BHO concentrates( which is all they have for concentrates really..). Probably won't go back unless they hire actual knowledgeable bud tenders.
Dispensary response:
We are very sorry to hear about your experience. We pride ourselves on friendly and knowledgable staff, and are so disappointed by this review. We have had several staffing changes and training seminars since this was written. We hope you return to let us show you a far superior experience, thank you for your input.
February 17, 2016
February 27, 2016
I love this place, although it has hard floors, there are chairs and coffee and tea in the lobby, as well as some schweet glass. Pretty good bud, not tops, but pretty good for the price. Edibles, salves, hot chocolate, it's all good. Like other places, everyone is nice. Bend stoners. Helpful medically, but not incredible knowledgeable. I've been back and back again, one of my favorites.
Dispensary response:
Hey @jleeishigh! Thanks for letting us know, we love the input! Email us to let us know what topics you feel like we could be more educated on, we want to be at the top of our game. And thanks for always coming back!
March 1, 2016
December 17, 2015
I feel really bad because I normally never leave bad reviews but the front desk chick had really terrible customer service skills. She was pretty rude to both my partner and I and it gave off a pretty unwelcoming vibe esp for a first time visit! Other than that everyone in back was super sweet and friendly and the bud was good too.
Dispensary response:
Thank you for letting us know about your experience. We are very sorry to hear that your initial impression of DT wasn't a good one. We have addressed the issue and hope that our other staff members and selection were enough to bring you back to have a much better experience in the future!
February 19, 2016
April 12, 2016
Great selection, generally a short wait time and a friendly and helpful staff and competitive pricing. Thanks to Alex for always having good recommendations.
Dispensary response:
We are so glad to hear that! Alex has great taste in the new flavs! We are glad the wait time has shortened, we've been working on that! Check out our website for an online menu to eliminate that wait all together!
April 12, 2016