Good Tree Delivery - Los Angeles

"These Grenaches Tried to steal my Xmas Joy! They took my money" I placed an order Dec 23rd: It took almost 3 days for the order to be delivered! 2 items were missing from my order. I took 3 more days to get a response about the missing items. I took a $20 credit for the missing items! That Was A HUGE Mistake! It is now going on 2 weeks and I've tried unsuccessfully to use the credit on 2 separate orders with no luck! I've filed multiple Tickets and made over a dozen calls to customer service with NO response. It's clear that Good Trees Roots have Rotted! Date of experience: December 23, 2023

My order was confirmed via email then they just never updated me or showed up. DO NOT PRE PAY whatever you do.

they are dishonest didn't honor sales been shopping with goodtree for a few years im disappointed 😔 won't ever use them again leafly please kick them out we don't need them.

I started trying them because they have a super memorable cute pink LOGO! lol Anyway, here are my story,,,, It was my first trial both leafy and Good Tree Delivery. I was just curious if there's any new better service available. they called me pretty quickly to make sure my order is placed and if there were any questions I have regarding this order. The lady was super nice and warm. Then after a few hours, now the driver guy contacted me to make sure he will deliver to me, and he was so nice guy as well. The whole process took more time than I thought, but I loved them because their products are actually great. Great Human and Great Products. Try if you are curious. I really like them personally a lot ;)

Place is a scam. Place called right after I placed my order through Leafly to let me know they had cancelled that order and placed it through their own website so I could get “points” even though I don’t have an account with them. Shady. Driver rolled up and asked me for way more than I was quoted in my online order. He tried to “fix it” and gave me another price that was still higher than my online order. I got two email confirmations both at different prices and decided to call it off. Super shady. Dude’s seem nice enough in person and on the phone but they’re clearly running a scam.

Hi guys, if you are an old customer (like me) you might have notice the website is brand new and your old account has been deleted. So now you starting the process of opening a new account uploading your DL front and back and etc. If you like to pay online you may also notice there no longer working with PAYTENDER but with a new 3rd party who also in tiny letters is telling you they can do with your information what they will and GOOD TREE is not responsible if they share/sale your personal information to others. IMPORTANT: BEWARE when driver arrives to you, he will asking for your ID/DL to identify you, and that's okay, until he snaps it off your hand and put it on his lap and take a picture of it with his personal phone. According to this DRIVER (LARRY H) THEY WILL BE TAKING PICTURES OF YOUR DRIVER LICENSE "EVERY TIME A DRIVER DROPS OFF YOUR ORDER" >>>>with his personal phone<<<< YES!! Don't call the office they will tell you his right. Driver will snap a shot of your DL with your with you Face, Address and Date of birth on it, etc. you know the stuff "Identity burglars" looooove so they can duplicate false ID's, get a loan online, you know the drill. How does this make you feel? Well I called the office, and this girl that answered confirmed they will be taking pictures of your DL every time. I said really? So Every time I order there will be a new driver that I've never seen before (because you never get the same dude) and he will be taking shots of my DL with my personal information? SERIOUSLY? I trust you guys (now I'm not to sure) but not the DRIVERS, I mean he could be there today and quit the next day. How do you control that? How many pictures of DRIVER LICENSES is he taking per day? Are you really paying them that good they wont do anything with them? Do you asked them to delete them later? That's funny, but its not. I'm not sure I want to continue doing this. The girl hang up on me. NOW IM IN SHOCK. I tried calling back, they made me wait 20 mins picked up and hang up on me again, now twice. This company is acting shady. To me seems like they are aiming for a lawsuit or a thorough investigation by a county office if they don't change their unprofessional and shady ways. P.S. They product is declining in quality. FYI

Not even worth the paragraph I feel like writing, but here we go. Horrible service. They don’t honor Leafly’s prices and take hours for delivery. I placed an order at 12 and here it is 7pm with nothing. Couple lousy unprofessional calls with no solution. They’ll cancel your Leafly order and bump prices up that upon calling for confirmation. Just avoid at all costs.

the process was so smooth, and their customer service is amazing!

Literally take hours to hear anything about your order much less receive it. Better services out there.

Waste of time. They dont ever answer the online chat (which is the only way to speak with them, stupid as hell). Go somewhere else

Awesome prices great team! Can’t wait to try the marshmallow og and headband live resin!!

The strains that good tree makes are some of the best strains in California

Ordered at 10:01 (literally lol) and it didn't get delivered til 4-5PM. I'm out in the valley so it might be quite a distance to travel but if I'm the FIRST order of the day there's no reason why y'all shouldn't/couldn't just bust that move. How you gon put me behind later orders all day and then when I call "we'll get you on a route ASAP"? If I didn't call y'all were just gon bring that to me at your own convenience? Tripping lol and no offer of a discount on my next purchase, a pre-roll for my time or nothing.

Good tree always has good deals and good trees lol thanks again!

Terrible service. Don't waste your time with them. After waiting 2 hours, the driver called to confim the total and for my surprise, it was 23$ more than what was on my checkout, and on my order confirmation e-mail. thus, they said that the price advertised ON THE WEEDMAPS WEBSITE was a "glitch". Funny, because I went on their own website, and it was the same price as I was supposed to pay before they've decided to overcharge me.

Horrible!!!

well first off the Blueberry Cookies isn't the same as advertised second neither is the Pineapple Express. just wow top it off they get my order incorrectly nice people but won't be back sorry 😐.

Delivery first time was two hours and the second time it was a couple minutes. The second time I ordered high hemps and received raw rolling papers though.

4 hours later and nobody shows up and nobody picks up the phone. Complete joke.

delivery

They sent me 4 different text messages from 4 different numbers, all with different instructions. I followed their instructions to create a separate account on their website. Then they called me to tell me they have no more drivers available and they would be able to make it out the next day or the day after. The woman Chanelle who I spoke to over the phone did not seem to care about the customer service, and she brushed off any inconveniences as not their fault. Due to their lack of care for their customers, I will be seeking a different location to buy from. Stay away from this place, it seems like it is run by a bunch of kids who don't understand how businesses function.

First time last time and cancelled my order. Ordered from here, they didn’t know where my order came from, they didn’t tell me who they were when they randomly messaged me asking for my ID. Then when I sent it they didn’t receive it and I had to ask if they got it about an hour later. Then when they reply it’s from a different number. I sent it again.. then my order begins to be prepared. My order goes out for delivery at 8pm says I must pay cash, I tell them I chose debit card, so they change it and add the atm fee... And my order is set to be delivered at 10:22pm... 2 1/2 hours later it says my delivery will arrive tomorrow. Naw... cancelled that mess. If they can’t even complete the deliveries before they end the day I don’t want some delivery driver showing up with a product he’s had in their possession all night.. now do I appreciate waiting until 10:30 at night to find out my delivery isn’t coming. If I could give negative stars for this I really would. I truly and utterly was not in any way satisfied with this service at all.

4hr delivery and then they tried bait and switch up .sell

Person who helped me was really chill and patient with me.