I think things have changed since the other reviewers left their reviews because I’ve been going to this place for 3 months and I’ve only ever had good experiences. And the place always has people in it when I go, so it’s popular. The staff is extremely friendly, without doing too much. They match your energy for sure. And they are all very knowledgeable about their product. I find the website extremely accurate too. I go 1-2x a week, know all the staff, and the manager. I’ve been to other places in the area, but I love this place!
Was checking out your website because I'm on disability and I shop in bulk. $100 is my budget per month. I raced to your store today after checking your website and you were advertising G13 by Perma for $45 / 28g. I took a picture of your advertisement listing the product , because I have memory issues. The female budtender asked me what I was looking for. she appeared kinda clueless when I said what I was looking for. i then showed her the pic on my phone and then i pulled up the Leafly website with Your Store , and showed her the advertisement. She said we dont have it after it was updated 4 minutes ago , and instead of offering me an alternative or showing me some sympathy for heart discontent , I left with a bad taste in mouth and disappointment. Maybe next time ?
Great people but the products are less at other places. Two personal examples, phat panda joints $2 more..... and Legends ounce $50 to $150 more **then their own stores** and near by locations. They blame it on the vendor and if that is the case find a new vendor who will compete for your business. I know some! ;) There is a 'loyalty' program but if you pay more up front your not getting much for loyalty, right? keeping it real although I shop there daily for the convenience...o' wait maybe that is their why...convenience. :(
The staff told me covid ended so the 10% discount was over ummm covid is a pandemic like the Spanish flu it’s not like they can control it. Complete rip off first time going their and I won’t be going back. On their website too it literally says you get 10% for ordering online so like what in the bloody hell is going on
Subsequent visits are sub par because of the lack of product display. Most of the afforable product is shoved in back of the budtender. The only way to browse those products is to wait to be served and the wait can be long since everyone is forced to wait for a budtender to see mid priced products.
My go to dispensary since it’s so close to home. Plus I like supporting pre-I-502 stores and Have a a Heart definitely has always treated their patients and customers fair financially while carrying the best brands in the industry. My only gripe about this particular location is that it’s small and if you like something buy two b/c it’s unlikely that you will see that stain again.
I placed an online order on the day of their Stash Dash deal at 10am and it was confirmed at 1015am ready for pickup. I left special instructions to let the staff know that I would be in later to pick it up during the sale time. When I arrived at location around 930pm the line was out the door, literally. I waiting in line for an hour and finally made it to the counter. They informed me that they did NOT have the item I requested. I was furious. I had my high hopes shattered in seconds. They told me “we don’t see the order in our system”. Which is a lie because the order was already confirmed on their system and that’s how I received my text message saying ready for pickup. If they didn’t have the item I should of been made aware. They had all day to tell me before i made the trip. I drove from Lake City to Bothell and waited in line for an hour only to be lied to. Absolutely unacceptable. Someone took the item out and gave it to themselves or someone else; either way it affected me in a bad way. I walked out and bought nothing. I advise doing the same.
Have a Heart has been around for a long time when they had two locations and served patients prior to legalization. I was a writer for a cannabis magazine for many years back then and it was one of my favorites reviewing dispensaries and doing reviews.
I was always impressed their selection of products/vendors (consistent, when you went there looking for a specific product they always had it in stock and carried the best brands available in the Seattle area) friendly/knowledgeable staff/management, exceptional prices/daily specials.
Fast forward to today and they have started opening stores like Starbucks and have become just another typical post legalization cannabis store, very commercialized. When the Bothell store opened I started going there because of proximity to where I live and my previous experience. Sadly I found that the staff wasn’t knowledgeable re; their products, inconsistencies in the brands in stock, and they ditched the 10% discount for industry individuals.
As you know finding something that works for you is a lot of trial and error. Once you find that brand, strain, delivery method that works for you, it’s unlikely that you will find it again when you return to this location. It’s one of the reasons I always check their online inventory before I go in.
On a positive note, they do offer a discount program based on your purchases, they include the taxes and everything in the price, and they are reasonably priced compared to other stores.
Since then they have started popping up like Starbucks so when the Bothell opened I typically go there just out of convenience as it is close to home. I haven’t visited many of their other stores but can speak specifically to this location since I have been going there since they opened. Their staff is not particularly knowledgeable re; the products they carry, but they are nice and friendly. I can’t say the same re; their management at that location. I am also always disappointed in their selection, sadly so I always check either Weedmaps or Leafly re; what’s currently in stock before I visiting.
came in on a Friday night around 5 and it was hella busy but they had an ace working the door to help everybody and find what they wanted immediately. Superior Service good product and I love the people that work there.
The staff is incredible here. Wish it was a little bigger so they could spread the selection out. It was difficult to figure out what I wanted because everyone was so close together.
I was standing in line for the registers as the next one up. When the budtender notices the person behind me is an employee and helps her first. Sorely disappointed.
May have a heart, but they do not have a brain. No incentive to preorder (no discount, no preorder line), disorganized and slow service whether they’re busy or not, small cramped little room that’s way too crowded usually. Better options exist.
This is absolutely my favorite pot shop. Everyone is super helpful, efficient, and friendly. A special shout-out to Becca! She has never steered me wrong, in fact, I'm heading back to get another joint she recommended, because it was perfect. She listened closely to what I wanted and effortlessly suggested the best thing. On top of it all she's super cute and sweet!!!
Just stopped in to pick up a dub that I ordered online. It was quick and efficient but there was nothing but good vibes coming from the back and that was awesome. Keep up the work.