Have a Heart - Belltown

Yeah I'm going to be brutally honest on this review. This place used to be AMAZING okay albeit a little pricey but it was worth it, now the budtenders are either rude or extremely incompetent. I've had an online order with text confirmation and everything, ended up arriving an hour later just so they could say my order wasn't even in their system. And don't get me started on their website, it actually used to be the better end of sites than most dispensaries in the WA area. Then they decided to go change it out of the blue and now it's complete garbage, half the time I can't even find very the products they actually have IN store. Again used to be great place now they just rip you off or you can't even find what you're looking for. Not to mention the cartridge skimping.

It used to be pleasant and reliable. they recently changed the website, and it's a nightmare. Try to gauge the strength of the product, and the website gives no reliable indication. When I spoke with an employee, he was unable to clarify what to look for. What he suggested wasn't even on the website.

Horrible budtender with glasses was extremely rude and to everyone in there esp to people Of color !!! Why is the name called have a heart but have heartless cold individuals working there !! We came in after my bday party dinner and wish we never did !!! The worst experience ever !! Don’t go here ! They don’t care about their customers or others apart of this industry! I have never in my years in this industry have been treated so bad coming into any dispensaries around the are and the world !

Great store! I will be coming back for sure. People were friendly and the feel of the place is super chill.

I have been a fan of Have a Heart for several years and a frequent customer. The service and selection have always been great, even if the line wait times for both preorder and in-store have been increasing to as long as an hour. Last Sunday I purchased 2 cartridges at the store from a reputable brand that I’ve purchased many times before. I tried the first cartridge and it didn’t work. I’ve never had this happen before. I opened the second cartridge and it worked without issue. The next day I took the non-working cartridge back for an exchange. The clerk tested and determined the cartridge was defective and returned the unit. He then promptly turned around and tried to charge me more for the exchange and blamed the issue on the POS. I refused to pay additional for an exchange and he figured out how to make it work. Fast forward a few more days and I am out of town and went to use the exchanged cartridge. The new exchanged cartridge is also defective. Since I am out of town and there is a 7 day return policy, I calculate I will be on my 7th day when I return. As soon as I am back in town, I return to the store to exchange the second defective cartridge. The second cartridge was tested and determined to also be defective, but the clerk would no longer exchange the defective product. The reason he said is because the 7 days has passed. The reason the 7 days has passed is that my arrival back at the store was 1.5hrs past the time stamp of the previous defective cartridge exchange. The clerk was rude and became defensive when pressed on the rules by stating that its Cannabis and I am lucky there is any exchange policy at all. I explained how this is awful customer service and the small placard sitting next to each register and the fine print on the receipts do not have any such restrictions to the definition of 7 days and they still refused. I asked for the product back and walked out of the store. I looked up the Washington State law which has no restrictions on return duration. Later that evening I visited a new retailer and purchased a cartridge. Before purchasing I asked for an explanation of their defective cartridge exchange policy. Their policy is 14 days and there is no purchase time restriction in the day calculation. I have separately tried to contact Have a Heart by email and have not received a response. I would highly recommend taking your business elsewhere as the customer service values and policy controls do not align.

I am a budtender in the Portland area on a visit to Seattle. I’ve been here once before my last trip. The bud is awesome, the bud tender and staff are awesome and they offered me an industry discount. It’s the only shop I’ve been to in the area, but there’s really no reason to go anywhere else for me, as it’s extremely convenient as well. Top knotch shop! Thank you :)

So I bought a eighth of the Boisenberry creme brûlée popcorn and got home from vacation and was about to smoke a cone broke the weed up and there was seeds in it!!!!!! Can u believe that I haven’t seen seeds in weed since I was a kid!! Like come on. Top self 50$ on eighth weed should not have seeds in it like wtf are you serious !!!

Every other shop in Seattle is cheaper. The prices here are set for tourists. There are always addicts hanging out right outside. Not the case at every other shop in Seattle. The flower isn't any better or worse than anyone else. The budtenders don't understand the edibles at all and appear to be introduced to the products at the same moment I asked about it. They are not trained to say when applicable, "I don't know about this let me find someone that does." The atmosphere is dark uninviting and seedy. A very bad look for the cannabis movement as it's the closest cannabis store to Pike Place Market. Not a good image for the cause. Changed their name twice in the past year.

This place is both convenient and reasonably priced with the occasional deals and points system. I highly recommend it if you’re ever in the Belltown area. I only get cartridge and Dale Barnes is very knowledgeable about any products I ask for.

I never write a review but damn, Went last night was the best shopping experience of my life, not just weed! This place has always been a weed shop but last couple months it’s different and all the people seem to care about what’s going on, they make sure they take the time with us no matter how busy they get, laugh have fun! Whatever is going on, keep it going, my homies and I always b shopping wit Have a Heart! ✌🏼See you soon!

I begin this statement with an apology. The budtender who helped me today was so patient and helpful with my ignorance on the newly acquired Airpros and Pax. Thank you so much to whoever sold me the pineapple sativa goods for my new toys this evening 45 mins before close. You were patient and kind, and I really appreciate such behavior. Cheers team.

The guys at the door are awesome!

Man I really hate to give these guys a 1star review... but one guy spoils it for the rest. Literally have spent multiple of thousands of dollars at this shop, it's always my go to place, awesome selection decent value and the online ordering is perfect if you're on a time crunch. I came in today after I made an online order, stood in line like everyone else and when it get to my turn I like to be ready.... ID ready, cash in hand and paying attention to the customer in front of me. Well the young lady in front of me had finished her transaction and walked away from the counter... this is when I got to meet 'Raz' or that's what he said his name was. I walk up to the counter and before saying hello, or hi how are you (like every interaction I've ever had here) the first words out of his mouth were, "I didn't call you up to the counter yet, you need to wait your turn". Not only was he extremely rude but I thought it was a joke because that's how off putting it was to me as a very loyal costumer. I was in no way on the heels of the young lady in front of me by any means, she was almost out of the store when I started walking up to the counter. Needless to say this left a sour taste in my mouth. So I want to give a special shout out to Raz, you single handily made it so I felt obligated to give a 1-star review, on not one, but all platforms that Have a Heart Belltown uses. Don't be put off by this review, this place is awesome and they're 99% of the time customer first and do it with a smile, not the case with Raz, unnecessarily rude.

Still the best shop in Seattle. My fave stuff keeps selling out so I'm not gonna mention what it is! Love this place tho, always great products and service!!! Location is an added bonus!

cool spot. I'll be back!

Great customer service

Great location! I was very pleased with the eighth I had purchased. I don't think it was top shelf but it was very pleasant. My mom had a great time looking at all the bud on the wall :D

I've been to Have A Heart in Belltown many times since it opened and IMO it's the best pot shop in town. They have a wide range of quality products at fair prices, their budtenders are knowledgeable and helpful, and their loyalty program has saved me a lot of money over the years. I worked at another pot shop for a year, and have visited several others, but none of them is as dependable as Have A Heart. Thanks for the quality service!!!

I purchases a 5-pack of prerolls from “legends” farm and when i opened it, it was completely empty. I called and the lady said to come back and they would gove me a new pack. When i went in though the lead said there was nothing they could do and send me on my way out. So essentially i just paid 25$ for an empty tin can...kinda feel robbed. disappointing as it used to be my favorite dispensary.

Was just there yesterday with a few friends, I’ve normally never had an issue coming here, however this was a review worthy experience. Walk in, get cash, waiting in line to order. Now in his very thought out space there is a beautiful chandelier hanging literally a foot over my head (I’m 6’2’’) and o notice with such delete that the balls are filled with cannabis. I causally and easily reach up to inspect the beautiful work and see if it’s resin or glass. Immediately following that; a bud tender yells really loud “DO NOT TOUCH THE CHANDELIER!” I stop, and look around in shock at how audible this guys decided she needs to be, and the other party next to use thought it was extremely over the top and rude, I felt the same. Lucky me I’m next and he’s the one taking my requests, I say hey loudy, hows your day going ( petty in hindsight) and he gets triggered oh man; he begins telling me I should be 86d from the place immediately for not following the “rules” ( ?), I tell him it was an honest mistake, and hope he had a better day. As a costumer service position he failed on ALL fronts, and also, if you don’t want people touching things then Either post a sign or don’t have right we’re I can clearly inspect it and touch it, common sense in my opinion but I must have missed that part in the rule book... either way this place is never again going to get my patronage and I’ll be sure to Vier others to more friendly places with more obvious “rules”

Jerrel(sp?) was great. My first time at the shop, and he was super helpful. I have MS, so wanted some products for that and also for fun since I don’t really drink that much. 👍🏻👍🏻

I’m satisfied, parking could be better

Not a bad location but unfortunately for me Have A Heart no longer has a Heart for legal MEdical Cannabis clients like myself ..

Visiting Seattle for the weekend and happened upon this shop. Awesome selection and staff. Very impressed and will definitely return. Look forward to the chain's expansion into Oregon in the future.