Have a Heart - Belltown

The staff was so RUDE! We traveled miles to come to the high rated establishment . Do not waste your time traveling here . I wish I would've gathered the names of the two rude women that I encountered . Our state is working feverishly to make medical marihauna available to patients . I would hate to have any staff like this representing what we have worked so hard to accomplish ! Shame on you ladies !

Rude customer service all around from the security guards to the “budtenders”. Asked for two different strains even by the brand name and the guy still pulled out the wrong ones. Then proceeds to try to up sell me after multiple times of saying no. Will not be coming back and would never recommend this place.

My first review was 2 stars. I’m switching to 1 star. Almost 30 minutes waiting in line. I have never had to do this anywhere else. Ever.

So I bought a eighth of the Boisenberry creme brûlée popcorn and got home from vacation and was about to smoke a cone broke the weed up and there was seeds in it!!!!!! Can u believe that I haven’t seen seeds in weed since I was a kid!! Like come on. Top self 50$ on eighth weed should not have seeds in it like wtf are you serious !!!

Very Very rude! Took my wife here (60 mile round trip) for some MJ to relieve her cancer symptoms. Her fresh prescription from SCCA was rejected supposedly for being the wrong form. The beast of a person behind the counter said they called the "Manager" and was told we should be sent away. We went down road & where treated well & polite elsewhere. I attempted to call the same manager the Staff supposedly called & discovered he was not even available! The staff LIED & denied My wife even though she is 100% legit serious cancer patient with proper paperwork. This CC should be shut down! Awful rude and HEARTLESS! SHAME ON THESE LOW-LIFES for treating PATIENTS without regard!

DO NOT COME HERE!! By far the worst service I have ever experienced at a dispensary in Seattle. I waited fifteen minutes without moving, while employees were visibly standing around doing nothing. They have a terrible system, their product list is NOT updated (I have been told "we don't have that" over 50% of the time I've been there--which has been often). They do not care about their customers. They are not efficient. They do not work hard. DO NOT GO HERE!!

I purchases a 5-pack of prerolls from “legends” farm and when i opened it, it was completely empty. I called and the lady said to come back and they would gove me a new pack. When i went in though the lead said there was nothing they could do and send me on my way out. So essentially i just paid 25$ for an empty tin can...kinda feel robbed. disappointing as it used to be my favorite dispensary.

I have been a fan of Have a Heart for several years and a frequent customer. The service and selection have always been great, even if the line wait times for both preorder and in-store have been increasing to as long as an hour. Last Sunday I purchased 2 cartridges at the store from a reputable brand that I’ve purchased many times before. I tried the first cartridge and it didn’t work. I’ve never had this happen before. I opened the second cartridge and it worked without issue. The next day I took the non-working cartridge back for an exchange. The clerk tested and determined the cartridge was defective and returned the unit. He then promptly turned around and tried to charge me more for the exchange and blamed the issue on the POS. I refused to pay additional for an exchange and he figured out how to make it work. Fast forward a few more days and I am out of town and went to use the exchanged cartridge. The new exchanged cartridge is also defective. Since I am out of town and there is a 7 day return policy, I calculate I will be on my 7th day when I return. As soon as I am back in town, I return to the store to exchange the second defective cartridge. The second cartridge was tested and determined to also be defective, but the clerk would no longer exchange the defective product. The reason he said is because the 7 days has passed. The reason the 7 days has passed is that my arrival back at the store was 1.5hrs past the time stamp of the previous defective cartridge exchange. The clerk was rude and became defensive when pressed on the rules by stating that its Cannabis and I am lucky there is any exchange policy at all. I explained how this is awful customer service and the small placard sitting next to each register and the fine print on the receipts do not have any such restrictions to the definition of 7 days and they still refused. I asked for the product back and walked out of the store. I looked up the Washington State law which has no restrictions on return duration. Later that evening I visited a new retailer and purchased a cartridge. Before purchasing I asked for an explanation of their defective cartridge exchange policy. Their policy is 14 days and there is no purchase time restriction in the day calculation. I have separately tried to contact Have a Heart by email and have not received a response. I would highly recommend taking your business elsewhere as the customer service values and policy controls do not align.

I love this shop! it's only a block away and the budtenders are friendly and kind. The only gripe I have is the music totally sucks and ruins the whole atmosphere.

Good selection, helpful budtenders, and good neighborhood. The general staff help while I was browsing left a lot to be desired. I was a first time user and the employee I worked with wasn't very helpful and offered minimal guidance and advice. He wasn't unpleasant, just not very helpful. I enjoyed my visit, and would shop there again.

The service at this location SUCKS. Don't bother going here unless you have an hour to kill they take forever just to give you your Weed. Also they don't know there product. oh ya Lady at desk is RUDE... I WILL NEVER GO HERE again...

Cool atmosphere, always glad they partner with Piece of Mind for good glass next door. Budtender was cold and unwelcoming though. Didn't make me want to go back. Made me miss PDA over by Shorty's.

There are soooo many choices here! I love the variety in product and they seem to have options for most price ranges. They also have really good sales every now and then!

Have a Heart - Belltown is my favorite store in the Have a Heart empire, and with good reason! The budtenders are friendly and knowledgeable, and they work hard to get you your weed post haste, even during their busy hours. Plus, the two times I've had to exchange a vape cartridge, they did so with nary a problem, which is more than I can say for other pot shops in Seattle. I'm a regular at the Belltown location and would recommend it to anybody who wants an inviting experience and amazing selection.

I love this product💕

HUGE kudos to budtender Kitty - that was the best customer service experience at a dispensary I've ever had. I was in a big rush and she had me out the door in 5 minutes with what wound up being fantastic quality pre-rolls. The cashier Katie only added to my great experience, she was polite and friendly and helpful too. The next time I'm in Seattle I will unquestionably return here.

they switched my order without telling me. i ordered gelato but he gave some white lavender and im buying it thinking its gelato. I get to my car like wtf is white lavender? come to find out they were out of gelato so they switched it without saying anything to me. so mad first time there never going back.

slowwwwwww even when noone is in line

The atmosphere is welcoming. The selection is expansive. The staff is friendly and helpful. One of the best shops in the city.

Man I really hate to give these guys a 1star review... but one guy spoils it for the rest. Literally have spent multiple of thousands of dollars at this shop, it's always my go to place, awesome selection decent value and the online ordering is perfect if you're on a time crunch. I came in today after I made an online order, stood in line like everyone else and when it get to my turn I like to be ready.... ID ready, cash in hand and paying attention to the customer in front of me. Well the young lady in front of me had finished her transaction and walked away from the counter... this is when I got to meet 'Raz' or that's what he said his name was. I walk up to the counter and before saying hello, or hi how are you (like every interaction I've ever had here) the first words out of his mouth were, "I didn't call you up to the counter yet, you need to wait your turn". Not only was he extremely rude but I thought it was a joke because that's how off putting it was to me as a very loyal costumer. I was in no way on the heels of the young lady in front of me by any means, she was almost out of the store when I started walking up to the counter. Needless to say this left a sour taste in my mouth. So I want to give a special shout out to Raz, you single handily made it so I felt obligated to give a 1-star review, on not one, but all platforms that Have a Heart Belltown uses. Don't be put off by this review, this place is awesome and they're 99% of the time customer first and do it with a smile, not the case with Raz, unnecessarily rude.

Poorly organized, poorly displayed products overall. There were a few consistently good brands. However, they were all thrown together on the wall like a fast food menu. Seems corporate and more like a fast food restaurant than a cannabis shop. Better than other shops that do not even display the product, but little to no thought put into selection, variety, or quality. From my perspective, it seems like their buyers do not spend much time meeting with different growers or middle people asking the right questions. The location has served as dive bars in the past. The store seems to have retained that dark, dank, Belltown feel. If you don’t know much about weed, genetics, original landrace strains, growing methods, etc, then Have a Heart Belltown will suffice for your needs. Disclaimer: First-time visit.

I love this location! My only gripe is the music. It's too loud & maybe you should think about playing some jazz. Music is for ambience & shouldn't overpower. The staff is great & very helpful.

I never write a review but damn, Went last night was the best shopping experience of my life, not just weed! This place has always been a weed shop but last couple months it’s different and all the people seem to care about what’s going on, they make sure they take the time with us no matter how busy they get, laugh have fun! Whatever is going on, keep it going, my homies and I always b shopping wit Have a Heart! ✌🏼See you soon!

This was my first time legally buying and the employees were super friendly and showed me around the whole shop! It was pretty early in the morning so it wasn't very busy. They helped me pick out a perfect cartridge for my pen and some tasty prerolls. An extra preroll was added to my list that I didn't know about until I was paying, but who can be mad at trying a new strain? I loved this place!