Have a Heart - Belltown

Yeah I'm going to be brutally honest on this review. This place used to be AMAZING okay albeit a little pricey but it was worth it, now the budtenders are either rude or extremely incompetent. I've had an online order with text confirmation and everything, ended up arriving an hour later just so they could say my order wasn't even in their system. And don't get me started on their website, it actually used to be the better end of sites than most dispensaries in the WA area. Then they decided to go change it out of the blue and now it's complete garbage, half the time I can't even find very the products they actually have IN store. Again used to be great place now they just rip you off or you can't even find what you're looking for. Not to mention the cartridge skimping.

I have been a fan of Have a Heart for several years and a frequent customer. The service and selection have always been great, even if the line wait times for both preorder and in-store have been increasing to as long as an hour. Last Sunday I purchased 2 cartridges at the store from a reputable brand that I’ve purchased many times before. I tried the first cartridge and it didn’t work. I’ve never had this happen before. I opened the second cartridge and it worked without issue. The next day I took the non-working cartridge back for an exchange. The clerk tested and determined the cartridge was defective and returned the unit. He then promptly turned around and tried to charge me more for the exchange and blamed the issue on the POS. I refused to pay additional for an exchange and he figured out how to make it work. Fast forward a few more days and I am out of town and went to use the exchanged cartridge. The new exchanged cartridge is also defective. Since I am out of town and there is a 7 day return policy, I calculate I will be on my 7th day when I return. As soon as I am back in town, I return to the store to exchange the second defective cartridge. The second cartridge was tested and determined to also be defective, but the clerk would no longer exchange the defective product. The reason he said is because the 7 days has passed. The reason the 7 days has passed is that my arrival back at the store was 1.5hrs past the time stamp of the previous defective cartridge exchange. The clerk was rude and became defensive when pressed on the rules by stating that its Cannabis and I am lucky there is any exchange policy at all. I explained how this is awful customer service and the small placard sitting next to each register and the fine print on the receipts do not have any such restrictions to the definition of 7 days and they still refused. I asked for the product back and walked out of the store. I looked up the Washington State law which has no restrictions on return duration. Later that evening I visited a new retailer and purchased a cartridge. Before purchasing I asked for an explanation of their defective cartridge exchange policy. Their policy is 14 days and there is no purchase time restriction in the day calculation. I have separately tried to contact Have a Heart by email and have not received a response. I would highly recommend taking your business elsewhere as the customer service values and policy controls do not align.

Man I really hate to give these guys a 1star review... but one guy spoils it for the rest. Literally have spent multiple of thousands of dollars at this shop, it's always my go to place, awesome selection decent value and the online ordering is perfect if you're on a time crunch. I came in today after I made an online order, stood in line like everyone else and when it get to my turn I like to be ready.... ID ready, cash in hand and paying attention to the customer in front of me. Well the young lady in front of me had finished her transaction and walked away from the counter... this is when I got to meet 'Raz' or that's what he said his name was. I walk up to the counter and before saying hello, or hi how are you (like every interaction I've ever had here) the first words out of his mouth were, "I didn't call you up to the counter yet, you need to wait your turn". Not only was he extremely rude but I thought it was a joke because that's how off putting it was to me as a very loyal costumer. I was in no way on the heels of the young lady in front of me by any means, she was almost out of the store when I started walking up to the counter. Needless to say this left a sour taste in my mouth. So I want to give a special shout out to Raz, you single handily made it so I felt obligated to give a 1-star review, on not one, but all platforms that Have a Heart Belltown uses. Don't be put off by this review, this place is awesome and they're 99% of the time customer first and do it with a smile, not the case with Raz, unnecessarily rude.

So I bought a eighth of the Boisenberry creme brûlée popcorn and got home from vacation and was about to smoke a cone broke the weed up and there was seeds in it!!!!!! Can u believe that I haven’t seen seeds in weed since I was a kid!! Like come on. Top self 50$ on eighth weed should not have seeds in it like wtf are you serious !!!

I had a wonderful time at this dispensary. The waiting room had free samples of topical and lotions that they had waiting for the patients, this isn't super important or anything crazy, but I really appreciated the gesture( in conclusion their waiting area is pretty baller). My budtender( I am horrible with names) seemed very bright and instantly made me feel like a personal friend coming into the place, she gave the little tour of the store so I was aware of all the products available and started to ask me questions about how I medicate (not about my conditions for medicating)and proceeded to help me pick out the concentrates I was gong to purchase. Let me smell and get real close to the concentrates, and wow, they have the finest selection I have ever came across. The concentrates were all from very high quality growers and producers, there had to be 6 different strains that were perfectly translucent gold with not a single sign of imperfection. The cool thing was the prices for all the concentrates were about $5 or so cheaper than anywhere else I have been: $25 Half grams of Seattle Refine? Oh yes, its only $25. Awesome place. REVIEW: Very nice interior that will keep you comfy. The staff was informative, the budtender answered all my questions without hesitation, and gave in depth recommendations and explanations. They offer extremely high quality concentrates, with prices around 25% off what I am used to seeing. Flower selection is unreal, every single last nug is frosted to a crisp (maybe not every single strain, but I felt like I was looking into the Cave of the Crystals) I would recommend any of the Have a Heart dispensaries, I will be returning very soon.

I am a budtender in the Portland area on a visit to Seattle. I’ve been here once before my last trip. The bud is awesome, the bud tender and staff are awesome and they offered me an industry discount. It’s the only shop I’ve been to in the area, but there’s really no reason to go anywhere else for me, as it’s extremely convenient as well. Top knotch shop! Thank you :)

I never write a review but damn, Went last night was the best shopping experience of my life, not just weed! This place has always been a weed shop but last couple months it’s different and all the people seem to care about what’s going on, they make sure they take the time with us no matter how busy they get, laugh have fun! Whatever is going on, keep it going, my homies and I always b shopping wit Have a Heart! ✌🏼See you soon!

cool spot. I'll be back!

This place is both convenient and reasonably priced with the occasional deals and points system. I highly recommend it if you’re ever in the Belltown area. I only get cartridge and Dale Barnes is very knowledgeable about any products I ask for.

I frequently stop by Have a Heart Belltown to pick up goodies after work. It is definitely the best location for those who live/work in downtown or Belltown area. For convenience, you can't beat it. It definitely has a tourist-y vibe to it, for which I can't blame them. Washington is one of the few states in the country where bud is straight up legal, and considering the location here, it is a safe bet that a good chunk of the visitors to this location are travelers from other areas, looking to indulge. It is hit or miss if I am able to get help one-on-one. Sometimes, there is only one sales associate on the floor, writing down shopping lists for patrons. The display case is vast. I like to look at the packaging to see the specifics with THC, CBD, all of that. That is hard to do here, especially if the place is packed and you are unable to get the help to look at the specs. The best thing to do would be to look at the menu online and then go in to purchase. They have a pick up option but I haven't used it. All in all, definitely the cleanest/coolest rec stores in the area. You get a vibe that most of the shoppers are not local. The selection is vast. The cashiers are always awesome and friendly, too.

They stock quality strains and the staff is very friendly. Just be prepared to wait, because this is not a quick stop place. Had to abandon waiting in the lobby a couple of times, because I didn't allow enough time to go through their process.

I begin this statement with an apology. The budtender who helped me today was so patient and helpful with my ignorance on the newly acquired Airpros and Pax. Thank you so much to whoever sold me the pineapple sativa goods for my new toys this evening 45 mins before close. You were patient and kind, and I really appreciate such behavior. Cheers team.

Great location! I was very pleased with the eighth I had purchased. I don't think it was top shelf but it was very pleasant. My mom had a great time looking at all the bud on the wall :D

I've shopped here many times and was always treated nicely until recently. I was blown away by how rude this gal was to me as she was really put off to have to enter my medical card information. Her "service" was profoundly unprofessional and will result in me never returning. This is where I would take my friends from out of town, we shall go elsewhere, thanks to grumpy pants.

This dispensary is very well organized with the best organic marijuana products available. Their staff of people are helpful knowledgable experts offering you the best product to meet your needs. Also all who read this will want to know that they're product quality is superior to most. Their staff is taken to their growing facility to see the state of art process that goes into each and every product the company produces. The company fully vested in the team of all people working for the company are highly valued and educated making it possible to treat customers with caring expertise. This company cares about their customers. Thank you for valuing me as your customer, with product weighed appropriately for customer gain. No unnecessary part of any plant are passed onto any customer. Only the authenticity quality of product produced is the plant that meets the need of the customers. This company will never waste your time or money. Thank you Heart to Heart for everything you do for our family. Very truly yours John

This was my first dispensary experience. I live in a Bible Belt state, so am very unlikely to see something like this soon. Upon entering this store I was overwhelmed by the selection. I just stared in awe at all the flower and edibles. I completely ignored the oils and dabs simply due to ignorance. An employee must have seen my face and came over to offer assistance. I told him I was interested in a full sativa and a full indica. He was incredibly nice and helpful. He gave me a couple of his favorites, and helped me decide which was right for me. I don't have anything to compare this visit to, but it was amazing. Anytime I'm in the Seattle area I will be making a visit to this store.

This was my first time legally buying and the employees were super friendly and showed me around the whole shop! It was pretty early in the morning so it wasn't very busy. They helped me pick out a perfect cartridge for my pen and some tasty prerolls. An extra preroll was added to my list that I didn't know about until I was paying, but who can be mad at trying a new strain? I loved this place!

Have a Heart - Belltown is my favorite store in the Have a Heart empire, and with good reason! The budtenders are friendly and knowledgeable, and they work hard to get you your weed post haste, even during their busy hours. Plus, the two times I've had to exchange a vape cartridge, they did so with nary a problem, which is more than I can say for other pot shops in Seattle. I'm a regular at the Belltown location and would recommend it to anybody who wants an inviting experience and amazing selection.

Visiting Seattle for the weekend and happened upon this shop. Awesome selection and staff. Very impressed and will definitely return. Look forward to the chain's expansion into Oregon in the future.

HAVE YOU EVER WONDERED WHERE WILLY WONKA WOULD GO FOR HIS MEDICINE? It would be at Have A Heart CC!!! Have a Heart had been recommended to me by some of my favorite places so I was itching to check it out. My wife and I stopped by while in Seattle for an appointment and we were completely blown away. From the outside it wouldn't draw you in but once inside it's as if you've entered a new world. With bright colors and friendly atmosphere, we were immediately greeted and only had to fill out minimal paperwork. With no wait we were taken back only find ourselves speechless. From flowers to edibles, everything was top notch with a wife range of choices and good fair donation rates. If concentrates are your thing then you MUST check this place out. I've never seen a wider selection of QUALITY concentrates with all of your favorite producers. Normally you can only find a couple of these brands in a shop, but they have all of them!! Our tender Jake was super helpful and a fun guy to talk to. It's nice to know there are still people out there passionate about MM without being an overbearing know it all. One thing to mention is that they do charge sales tax but if you can't get over that then you might as well get used to it in a few months. Overall I can't even fully express how impressed and honestly thankful for a place like Have A Heart CC!!! This is what a dispensary and MM as a whole should be about!!

Great customer service

Good selection, helpful budtenders, and good neighborhood. The general staff help while I was browsing left a lot to be desired. I was a first time user and the employee I worked with wasn't very helpful and offered minimal guidance and advice. He wasn't unpleasant, just not very helpful. I enjoyed my visit, and would shop there again.

It used to be pleasant and reliable. they recently changed the website, and it's a nightmare. Try to gauge the strength of the product, and the website gives no reliable indication. When I spoke with an employee, he was unable to clarify what to look for. What he suggested wasn't even on the website.

HUGE kudos to budtender Kitty - that was the best customer service experience at a dispensary I've ever had. I was in a big rush and she had me out the door in 5 minutes with what wound up being fantastic quality pre-rolls. The cashier Katie only added to my great experience, she was polite and friendly and helpful too. The next time I'm in Seattle I will unquestionably return here.