High Quality

I've been shopping here for many years, and today was only my second disappointing experience, which is why my rating is so high. I placed an order online only to be contacted a few hours later and told the product I ordered was actually out of stock. I was offered a "comparable" product, but only 25% of the quantity I ordered was available. It's disappointing on 2 levels. Their website inventory was wrong, causing me to stop my search last night. Had the website been accurate, I'd have continued looking elsewhere. The more disappointing aspect was their customer service response. The proper way to address their error would have been to offer the same amount of a comparable product for the price of the item out of stock. Maybe my expectations are too high since I've always been so well treated here in the past, but this experience was a significant disappointment. It certainly isn't what I've come to expect when shopping here. I hope this is a rare exception and not a sign of things to come... I will continue shopping here, but I'm keeping an eye out for more signs of decline at my favorite dispensary.

I have been going to HQ since they opened in 2014 for medical cannabis. 11 years later, I still prefer to shop with them. I do a lot of traveling and have been to a number of dispos all over the country and imho HQ takes the cake for finding the delicate balance of affordability, quality, and excellent customer service. Walking into the shop you immediately feel the high vibes and warm welcoming. The staff is inclusive, knowledgeable, and so so fun! I have to admit that I am a bit of a snob when it comes to the quality of the products I purchase and that is probably the #1 reason I keep coming back, with a close second being the staff. There are ALAWAYS good deals on the daily. I also absolutely LOVE how community oriented they are. I have enjoyed many of the events they put together and its always a family friendly atmosphere. Thank you all so very much for being a steady north star in my mental health routine. I appreciate yall so very much!

This was my first time in here and I was looking for a product to help with chronic pain from an almost three year old car accident that has been flaring up after starting an internship requiring manual labor and working a food service job. I was anxious going in but the cashier reassured to me that I was not a bother even after paying four dollars in quarters to avoid the fee of paying with a card. Excellent staff! This experience really made me valued into my journey as someone who has not used much cannabis.

If you are looking for a dispensary with knowlegable, helpful and kind staff with an excellent variety of items and prices, this is the place for you! I am always surprised by the selection and range of prices and never leave feeling unsatisfied! Thank you High Quality for taking such good care of us!