I received an email ad from Mission Worcester last evening at 6:00. I was interested in obtaining An eighth of Big Smooth flower on sale for $30. Great deal, right? Well, you can’t get a deal if they are out of stock. Earlier today, I went online to order this, and the product wasn’t listed for sale. I called the store, and was told they are out of that product. So I asked if they would provide a rain check and honor the price when that strain comes in again. I was told no. Then I asked if they were substituting another strain of flower for Big Smooth at the sale price. Once again I was told no. This strikes me as a classic bait and switch. Offer a product at a great price so I will come into the store, but don’t have that product in stock. Up to this point, I would have recommended Mission. No more. There are a ton of medical dispensaries in Massachusetts that do not use bait and switch tactics to lure in customers. I don’t need to put up with shady tactics and poor customer service. Thanks, George Grossman gsgiv@aol.com
Hey there George! I reached out via e-mail, but wanted to respond here as well. I wanted to apologize. It seems that when you called in, we were switching batches of our Big Smooth and because of the lag between our systems, it wasn’t showing on our online menu. This caused the folks at our support center to assume we were out. The integrity of our business is of the utmost importance to me. It’s my goal to make sure our product, prices, and staff are what keep you coming in to see us. I want to thank you so much for your review and for bringing that to my attention. I’ll be sure to let our support center know to reach out if they see something missing from the menu that we’re offering to ensure we still have the item in stock. I’d love to get you back into the dispensary and make the experience up to you. Please reach out to me any time. Thanks! John Matos - General Manager Johnathan.Matos@missioncan.com