August 3, 2022
If you care about good service, fast delivery or just general human understanding, do not order from Moss Crossing. Worst experience with a dispensary I've ever had, with shady delivery drivers and absolutely no responsibility for their own mistakes.
I ordered from this store for delivery yesterday at 7:40 and was excited for my order to arrive. At 8:30 I was sent a message that the delivery driver was on the way, and I patiently waited by the door with the payment in hand. Around 9:30 I was tired of waiting by the window and tried to call them to ask about the delivery, but it was after hours so I wasn't able to reach anyone. After around 11 I figured there was no way anyone would be arriving and decided to call in the morning to figure out what exactly had happened.
The person I spoke to in the morning said my order was marked as "closed" at 8:45 and said she would contact her closing drivers to figure out the issue. After about an hour I received a call back and was told that the driver said they did go to the house, spoke to someone with my name, and was told they never ordered. I asked for the address they had on file, which she provided, and I confirmed everything was correct. I was told that she was given two different accounts by me and her driver, so it was impossible to determine what actually happened due to the conflicting accounts. I was then told someone could come back to deliver the order, but if the order wasn't completed that they would be unable to deliver to my address in the future.
I order delivery every week from another delivery service, and they have absolutely no problem showing up when they say they will. The person I spoke to essentially treated me as a liar (my word against their driver), which is absolutely ludicrous, since I took the time to 1) order from their company and 2) follow up on it the next day when they never arrived. Even if they went to the wrong house (which would be their mistake for going to the wrong address when they have the correct information on file), they could have given me a call (they also had the correct number on file to contact me), or at the very least seemed the least bit apologetic. I do have a common name, so I can understand how a mix up could happen if they went to the wrong house, but treating a paying customer like a liar, and not owning up to the mistakes made by their own drivers, is completely unacceptable from a business. They could have called the number they had on file, confirmed the address they were at was correct, or even just acted the least bit apologetic for the mistake. Next time, I'll be ordering from a delivery service that actually shows up, which is pretty much anyone else in the area.
