Nature's Wonder Dispensary - Thomas Rd

LET ME KNOW WHEN YOU HAVE NEW BUDTENDERS AND NEW FRONT OFFICE PEOPLE!!! I'm DONE with this location!!! So many issues here and I always give them another chance! First time the lady who checked me in under Ashley that's not my name nor is it close! When I see others that came in after me get called back, I check at the desk and she says oh I'm sorry. So I had to wait until everyone who came after me to get serviced before they even called me back! 2nd time the budtender lady was rude and had a nasty attitude, she even came to the window when I made my complaint regarding her attitude and the staff had to drag her away while she was yelling GHETTO!!! 3rd time was TODAY 4/23/26 I asked the lady who answered the phone at 1:45pm what the fee is to charge a debit card. She says $3.50 so I tell her I made my order for online pickup can you tell me the total please with the 3.50 included. She says I can't give any information over the phone. I said it's the total!!! I'm not asking for the quantity, the type or anything else. She says well you can come down here and try it or if you don't have enough then don't get it. This is the Trash you all hire?!?! I'm good!! Order # 21699639

This was the worst customer service experience I’ve ever had. I placed a delivery order at 11 a.m. for the 12–2 p.m. window. The order never arrived, and after multiple calls, I was given conflicting and dishonest information by staff. One employee claimed the driver had “attempted delivery,” which was false, my home cameras confirmed no one ever came or called. When I finally spoke with the manager, Cindy, she admitted she hadn’t been informed of the situation despite staff saying otherwise. Instead of taking accountability, she became defensive and unprofessional, even yelling on the phone and refusing to provide a resolution after I raised valid concerns about staff dishonesty and lack of communication. Cindy stated she would be “less willing to help” unless I apologized after I had been lied to, hung up on, and denied service. When I declined, she became increasingly hostile and said she would no longer provide a resolution or redeliver my order. She even admitted she had planned to redeliver but changed her mind after I expressed frustration about the experience. Her response was retaliatory, emotional, and completely unacceptable for a manager in a customer-facing role. It’s clear this location suffers from poor leadership and inadequate staff training. I will not be returning, and I strongly urge ownership to evaluate management performance, retrain staff, and implement accountability standards to prevent future incidents like this. The Dispensary Owner can contact me if they want to call recording of cindy screaming and being unprofessional.

Fast friendly good

My visit here is always good! Everytime I’m here I’m always satisfied. The staff always know the deals and carry a great smile!

First time visitor and we had a great experience! The facility was clean and well lit and the music wasn’t too loud. Our bud tender Candy was friendly, knowledgeable, and patient to answer our questions. We will definitely be returning!

I've been coming here to this particular Dispensary for almost 3 years now and I absolutely love this place.

Love this place. Always having the best deals and the bud tenders are chill. Thanks Nature's Wonder (Thomas Road)

customer service is the be st A-1. treatment very knowledgeable

They're very friendly in there. It's very clean they have very good deals on flower and the flower is pretty good. I know my daughter always goes there for her carts too she says they're really good prices ,also good carts! I would recommend this dispensary You're also in and out it's pretty fast.

great products and service

Great people and great service. The have great supply of goodies. Very helpful crew. This is my go to. Friendly staff.

Awesome staff very respectful as well

I went in was busy but I got in less then 5 minutes budtenders were friendly knowledgeable like coming here for sure

The atmosphere is great. The prices are great. The staff is wonderful. They’re very fast very efficient. One problem their point system is terrible!!!

I really like Nature's Wonder, they have a good set a selection of products. People are knowledgeable a d friendly. I keep going back there.

Jose was on his job he took his time to explain things to me on the questions I was asking and was very polite and patient with me I will definitely be back their to shop again

The Asian lady with glasses and heart tattoo was rude and made me feel like I was being annoyed

you were great

I placed an order and drove all the way across town just for them to tell me they had to cancel my order because they ran out. They could have had the decency to text , call or email to tell me. gas is $4.15 a gallon. Totally unprofessional. Will not be going back here.

awesome

Came in for my first time and I got a half pound deal. Will be coming back soon tomorrow thank you guys.

Bud tender was super friendly, I’ve never experienced such knowledgeable, friendly people. The flower here is next level, top notch! I definitely feel like I got more than my moneys worth.

I placed an order for delivery in 3 different occasions and all of my orders were canceled. If you can’t provide a service do not offer the service to the customers.

I love the deal they have for every week the line are short even if you have a online order! Quick fast fast service the bud tenders are nice the place is clean,the security guard at the door I can't complain!! This dispensary is fabulous 😁🤩 I