Nature's Wonder Dispensary - Thomas Rd

This was the worst customer service experience I’ve ever had. I placed a delivery order at 11 a.m. for the 12–2 p.m. window. The order never arrived, and after multiple calls, I was given conflicting and dishonest information by staff. One employee claimed the driver had “attempted delivery,” which was false, my home cameras confirmed no one ever came or called. When I finally spoke with the manager, Cindy, she admitted she hadn’t been informed of the situation despite staff saying otherwise. Instead of taking accountability, she became defensive and unprofessional, even yelling on the phone and refusing to provide a resolution after I raised valid concerns about staff dishonesty and lack of communication. Cindy stated she would be “less willing to help” unless I apologized after I had been lied to, hung up on, and denied service. When I declined, she became increasingly hostile and said she would no longer provide a resolution or redeliver my order. She even admitted she had planned to redeliver but changed her mind after I expressed frustration about the experience. Her response was retaliatory, emotional, and completely unacceptable for a manager in a customer-facing role. It’s clear this location suffers from poor leadership and inadequate staff training. I will not be returning, and I strongly urge ownership to evaluate management performance, retrain staff, and implement accountability standards to prevent future incidents like this. The Dispensary Owner can contact me if they want to call recording of cindy screaming and being unprofessional.

LET ME KNOW WHEN YOU HAVE NEW BUDTENDERS AND NEW FRONT OFFICE PEOPLE!!! I'm DONE with this location!!! So many issues here and I always give them another chance! First time the lady who checked me in under Ashley that's not my name nor is it close! When I see others that came in after me get called back, I check at the desk and she says oh I'm sorry. So I had to wait until everyone who came after me to get serviced before they even called me back! 2nd time the budtender lady was rude and had a nasty attitude, she even came to the window when I made my complaint regarding her attitude and the staff had to drag her away while she was yelling GHETTO!!! 3rd time was TODAY 4/23/26 I asked the lady who answered the phone at 1:45pm what the fee is to charge a debit card. She says $3.50 so I tell her I made my order for online pickup can you tell me the total please with the 3.50 included. She says I can't give any information over the phone. I said it's the total!!! I'm not asking for the quantity, the type or anything else. She says well you can come down here and try it or if you don't have enough then don't get it. This is the Trash you all hire?!?! I'm good!! Order # 21699639

I just went in. The guy told me there is a fee to 350. For processing my car I said OK. He gave me a dollar back and $.10 I guess he kept the rest for himself. I was gonna give him a tip that he kept it for himself without asking me. So make sure you get your money back if they’re rounded up

she was the best got me buy one get one free