Ponderosa Dispensary - Tempe/Mesa

I should have written this review before smoking because my budtenders' names are now lost in time. But I can say that as early as I was there (with a price miscommunication between leafly.com and Ponderosa), both were much more patient and kind than one might expect from folks so early in the day, haha. But they were fun, kind, friendly. I added some flower in addition to my vape purchase and (it's coming to me now) Randa(?) really knew their stuff in terms of effects one might expect from what strain and so on. This is the second company (at least in name) that I've patronized in that space and everyone's always made it a great experience. I was going there when I lived in Mesa and I'm still happy to pop in when I'm in the valley up from Casa Grande. Thank you all for making this anxious nugget feel relaxed in your space, every time. -Tony

Olivia knows what she is talking about. 👍🤙⭐⭐⭐⭐⭐

Great service and great deals

went in yesterday 10/17/2025 and I purchased peak flower grease lightning and its harvest date was from 1/20/2025. 9 month old herb that tasted like crap.

Since the takeover by Keys, the Flower deals have not been that great. I used to shop here once a week, now I barely check the deals.

Great area, easily accessible. Awesome place to go if you don't want to feel rushed. Matthew was outstanding. Will definitely be back in.

2nd time in. Love the store and the product. You guys have a problem with your special pricing accuracy. I shouldn't have to correct you, especially when the prices are listed on a card on your counter. Fix it or lose a good customer.

Great customer service

I've been shopping here for over two years now. As of this week the company has been bought out and all of the existing employees purged. I'm deeply saddened by this as there was no warning prior. I'm a creature of habit and unfortunately this significant of a change so suddenly, doesn't sit well with me as a regular customer. I miss the old crew and vibe at Nova so I don't think I'll be shopping here anymore.

Amazing place!

I enjoyed coming in for a.pick me up.

Always a pleasure shopping at Key, formerly Nova. Stacy notified me of an unavailable item in my online order, and she made a great suggestion for a substitute. You cannot go wrong at Key!

Absolutely one of the best shops in Mesa. Good people and good prices, highly recommended.

If you've ever had Mary as your bud tender you have had a 2nd to none experience.Always makes my visit something to look forward to and her knowledge of the products is spot on.The whole staff is great but Mary will keep you coming back.

Not too happy about the buyout. Same product at a much higher price. Will not be back anytime soon.

I was sold 18% when this app clearly stated 37%

I always love coming here! Quick service, always have my pickup orders ready in time! Love you guys @ Nova dispensary 🙏❤️

Workers of the new Key Dispensary off Alma School messed up my online order and charged me an extra $50. Instead of offering to fix their mistake, or attempting to give me the amount I paid for, they said sorry and were going to send me home with much less than what I paid. I had to politely argue with the supervisor on staff for 15 minutes to get my money back. Once I was able to receive my refund I didn’t want to leave without any product, as I drove roughly 30 minutes for their deals. In response, the worker who was working with me was acting very cold, unfriendly, silent, and quite childish to be frank. I was a regular at this dispensary prior to the acquisition by Key, but after this experience I can see their employees have no interest in helping their customers beyond the bare minimum.

What a total disaster! Nova Rocked! The new management or owners won’t last! My military discount simply wasn’t worth anything! I used to spend a couple of hundred a week, so sad that the atmosphere changed drastically!

Usually don’t have a problem with the service here but I came in to pick up a $20 online order, asked if I could use my debit card and the person was rude. I go to pay and without asking or informing me, she proceeds to charge my card $33 and gives me back $9 in cash without asking or making sure it was ok. I will not be coming in here without cash again.

Nova has the AWESOMEST specials!!!!

Always the best prices

Nova used to be one of my favorite Dispensary's. It's close by, great specials, good service, quick in & out .... However, in the past 6 months or so their specials haven't been near as good as they used to be. Now I find myself going to other Dispensary's for way better sales .... Its unfortunate as I'd rather shop closer to home.... but I need to save the $ so I'm following the sales... I miss you Nova........ Michelle

Quit tossing jars of concentrate the wrong side up in their bags Their bags don't have a flat bottom, so if you try to buy concentrate, it's gunna run all over The canemo 50% or bogo is only on Friday, which is a pain compared to ponderosa dispensary. The lose your points, you need an app to get points... What a joke. My phone number wasn't good enough? Regardless, your deals suck, your service sucks, and honestly I feel their 1 g grams of canemo are a bit light lately. Id shop elsewhere