Well, after leaving a mostly positive review, I had a poor customer service experience recently. The Natures Heritage flower is still awesome, but if you preorder online, you are not guaranteed to get the batch you ordered. Sometimes a batch might be 25% online, but when you get there to pick it up, it's a lower percentage from a different batch. I would be ok with this if they tell you when you go to pick up your order, that it's a different batch, do you still want it? But no, they just put what they want in the bag, staple it up and off you go. When I asked the "budtender" on my last visit to confirm it was the batch I ordered, I was met with attitude. She said there's no guarantee you'll get the batch you ordered. So be aware, you will get the strain you ordered, but it may be from a different batch. Nothing stops them from advertising a strain at 25% and putting a 21% in your bag, and saying "sorry we ran out of the batch you ordered." And then to get attitude from the employee when you question this is unacceptable to me.