We're sorry that you had a less than awesome experience at our store. It saddens me that you would go online to single out an employee, rather than call or come in and ask for a manager to voice your concerns. I can assure you that this particular bud tender has an incredible amount of compassion, and is always working hard to increase his knowledge of cannabis and cannabis products. In what is still a relatively new industry, new products and new strains are coming in daily. This can make staying educated a challenge, even for those of us that have been involved with cannabis for decades. We do hope you'll continue to shop with us, as each and every customer truly does matter!