Planted Provisioning - Recreational

I had an awful experience tonight with Planned Provisions Whitmore Lake as a first time customer this evening. I placed a delivery order via Leafly at 5pm for a 7pm delivery, and at 7:18 after no movement I commented on the portal to request a status update on my order. At 7:35 after no response in Leafly, I called their location. I was hung up on 5 times from their front office after they were unable to transfer me to the right department in their store to check the status of my order. After my 6th call, the front desk gave up, gave me their number and asked me to call their delivery department directly. The delivery department explained that they had a tough day with three drivers, but that a driver was coming back to take my order and I would have it by 9pm. 9:30pm rolls around, and I call the store back with no update on my portal and no delivery. I was then told on the phone that their flint location had recently closed and that it had caused a trickle down effect to their drivers. My order was never even filled and they best they could do was offer 15% discount and shared that they could set up a delivery for tomorrow. After requesting a 9 am delivery time at the beginning of their listed delivery hours, I was then told that the drivers have a hard time getting out in the morning so it'd be likely 10:30 at the earliest that I would actually have a delivery. My entire evening was wasted, and the apathy from their store staff after being treated this way was unacceptable. I would avoid this company. It was clear that my business as a new customer did not matter.

I work at General Motors. This dispensary touts a 10% discount for General Motors employees. I ordered online for curbside pickup when I got to the dispensary on Van slyke Road in Flint Michigan for pickup I was told that they didn't administer my General Motors discount. When I asked why I was told that they were very busy and didn't have time. I then asked what does time have to do with a discount that y'all provided for me? She said let me go check. Another girl came out came to my car, handed me the bag with my purchase, a receipt that still did not give me a 10% discount even though I have a 10% discount on file with this dispensary, and she threw my change in my lap and walked off. I haven't been there since that day and have been getting better service and discounts at two other dispensaries. I WILL TELL ALL MY COWORKERS THAT YOU PICK AND CHOOSE WHO GETS THE GM DISCOUNT BASED HOW BUSY YOU ARE...

Always a good experience and great deals plus a good atmosphere

Castor and Kat are great!

Jenny is the shit. Ashley dealt with my pothead ass with ease. Thanks for the high 🤘🏼

The white driver with the dreads is awesome 😎😎😎 super chill and friendly

Great place!!!! 😃

Katie was very helpful. My wife was experiencing pain from an injury. Katie recommended a few pre rolls. My wife was very pleased with Katie’s choices. Thank you Katie

I have used leafy twice now, using planted provisioning recreational dispo both times and it’s been such a simple and quick experience. My delivery driver was very friendly and patient! 10/10 would recommend and will definitely be using again!

They are selling Dragonfly infused pre-rolls for $10. You can buy them for $3 at most places, including Herbana and Arbors Wellness in Ann Arbor. I don't trust dispos that PRICE GOUGE us.

Friendly employees

They corrected our order even when the Leafly system kept cancelling it.

Liars that will put words in your mouth and Continually call me yearly after telling them not to, i havent shopped here in 2 years due to bait and switch pricing bought a bag that was labeled 4g for 20 but ended up paying. 25 or 30 before tax told them about it and they wouldn't do anything after talking to the manager the day it happened and explaining it's not legal to do to that then when she called months later and I again explained what happened was told some prerolls were put on my account. About a week later I was on that side of town and called and was told there was nothing on my account. Now a few days ago they call again I called back and asked what the deal was and the kid on the phone was clueless and didn't even attempt to put the manager on, On top of that the prices were higher than other stores near by the prerolls I purchased before this price incident were nasty trim, infused pre rolls was trim and black wax, buds were always gross and burned black, bud tenders always tried to upsell you. Funny thing is I had a similar issue at dispo down the road and instead of offering me trim rolls that never got put on the account or some 10 or 15 percent off b.s. they gave me 2 free top shelf oz of my choice to rectify the problem Only thing I've had from planted that wasn't poor quality is the edibles they sell but even so dispo and quest have way better deals on the same edibles just on principal I won't spend money anywhere that will technically steal from a customer and do nothing about it when I had the receipt and product, all ive gotten from this store is poor quality, poor customer relations, and taken advantage of plus what weed store calls customers on a holiday weekend and bothers them with why haven't you came back here? That type of stuff makes me feel better about my decision of not shopping with planted they claim not to bait and switch but there's plenty of reviews from people having the same problem I did, run far from this place before they lie on you and make unsolicited calls to you and your family members also seems like the manager here has a serious attitude problem and are extremely unprofessional

Was supposed to deliver between 7:30 and 8 and I didn’t hear from them until i called after 8. Was told it was coming and then I got an email that my order was cancelled. Had to call again to confirm. Just save yourself the time and order elsewhere.

Planted has a wonderful, very knowledgeable, friendly staff (Josie is amazing!) along with so many awesome choices of products and great deals.

Thanks Mya hope you get your rewards for great delivery also hope I get free gram pre roll or mercy thanks again stay cool.

Can’t go wrong here

delivery

Great service especially Drew, maria,spencer,elaina,vlada

First time trying Planted and the delivery option! Fantastic

Every time I shop with Planted it’s a wonderful experience. I’ve visited many times and gotten deliveries, and never once have I had an employee be rude or make me feel uncomfortable (even with my horrible social anxiety). I don’t even bother with shopping at other bud retailers anymore, what they have going on with Planted is golden!

I saw online what I thought was suppose to be some kind of sale or special deal. I didn't see any mention of the stuff would be SHAKE! Getting SHAKE without any knowledge of that was a surprise, And a unpleasant surprise, Plus I had another unpleasant surprise when I looked at it when I got home and it is SHAKE and it looked like a quarter, Not a half, which is what I was suppose to get. I don't think I will be coming back. I drove a good distance in a snow storm to come get it and when I got home and looked at the smoke, I was very disappointed. Bum deal.

Excellent service and prices.

Keep up the amazing service and atmosphere you guys always have, everytime I come in it feels like I'm apart of the family, I even recommended 3 of my friends to come here.