Primo Cannabis - Otis Orchards, Spokane

To shop online at this store is useless. They don't list proper THC numbers so it's impossible to know what you're buying.

when shopping for an indica edible that I had purchased there before. They didn't have it but recommended several others. I pick two of them, but I was given one that was a topical and not an ingestible product. I wasted my money. Staff was not educated well enough. It's also dark in there, so I couldn't read the label well....

Pay close attention to what you get compared to what they advertise on their website. They always show a higher thc content on line. They show stock photos of buds. Basically it's just a bunch of false advertising.

I love the products and competitive prices BUT Miss Hannah at this shop needs retraining in math. She always forgets 2 grams of wax but charges me for 5 grams and doesn't tell me that the 2 grams I chose online PREORDER were sold out. So she never offered to show me anything else either. Also the ounce of bud was sold out and she didn't offer to help me find a comparable one. I HAD to remember what was on the website menu. She wasn't wearing her mask correctly either. She wouldn't talk to me behind the plexiglas . She also left my eighth of Wheres my Bike strain on the counter ,out in the open with no budtenders around. I said "Um is that mine"? She said "OhhYeah it is"! I was super sweet to her too. I just didn't know about the 2 grams until I got home which is an hour away! I cant just drive back for more either. I come to Spokane 2x a month. That is it. I am handicapped and need meds and a convenient way to shop. Online helps. But not if they dont ever update their menus. This is a harsh reality to the growing cannabis industry. SOCIAL MEDIA IS KEY!!! I even follow this shop and like posts. I wont anymore. This breaks my heart to say this about 1 shop due to 1 budtender but she has multiple times messed up my entire order.

Love this place, Good prices, and great costumer service and atmosphere. I'll be coming back:)

everyone is so kind and helpful and happy 😊

I am never disappointed when I leave, I love that the budtenders listen and try and find what you want instead of pushing a sale item on you to get you out the door, they never make you feel like a burden or stupid for asking questions, and their responses to queations are genuine, if they are having a bad day they dont bring it out on the floor, When they changed their rewards point system they became pretty much perdect. I tell everyone to go to primo especially newbies cause it can be super overwhelming at first, at primo as soon as you walk in the door the energy and vibe calms the nerves. Thank You primo for making customer satisfaction a top priority, and always delivering a high level of service that you don't always see anymore!!!!

My Mom & I recently started buying products here because we love the amazing prices! Friendly staff & big parking lot with plenty of room! We will be back to PRIMO CANNABIS Very Soon !

Just got the White Runtz from berner's Cookies Co. Dank Dank.

Kat, kat, kat, my humble first meet with you at the front door while you checked my ID, you're cute nails, your personality, the fact you were a big help to get precious cargo to our other friend Kira, who is also a flawless worker, made my day. I am putting 5 stars for your Quality of personableness 5 stars for Service in entrusting you with Kira's cargo, 5 stars for Atmosphere you set beckoning me to want to come back on my birthday to spin the wheel and be my hype girl. Also 10 Stars for Kat to be Employee of the Month.

I love this place!! It is my favorite!! Everyone that works here is AWESOME!! Helpful, knowledgeable, PATIENT!!😁 And the best sense of humor!!! I love my Primo..and more importantly..my Primo People!!❤🥰🙏🕉

Amazing quick and friendly service!

I love the way the budtenders are so happy to help no matter how long it takes. I was the 3rd customer to walk in the door the day they opened. They all feel like FAMILY 💖

good selection' TOP quality. something for every body's budget! Top shelf products earn their status ☺️

I want to give them 5 stars soooo bad but I can't in good conscience do that when 12 times now I have looked at their online menu only to get to the shop and be told they don't have what was on the menu updated a half hour before hand and to see if maybe it was just something running out I've asked for sometimes up to 10 different things on the online menu ALL OF THEM WEREN'T THERE c'mon guys! this is my goto spot for sure but this hurts the positivity of my experience

If you want an excellent bud tender!!! Jess is your girl she is amazing, she knows her strains better than anyone I have came a cross. I appreciate all that she does for me. Jess 100 stars for your outstanding service.

The people working are always super friendly and helpful. Love coming in it’s become my favorite spot especially given that they carry Mister Twisters. 10/10 would recommend.

I've been to this location on multiple occasions. Not impressed. I work in the industry, I've been a budtender in Sacramento and LA. The employees are novice salesmen with little knowledge of the product they eagerly suggest to customers. Also my ID was scanned when I came in which made me uncomfortable as that has not ever happened to me at a dispensary in Washington. The product is marked up to a premium price, the daily deals are lousy and the facility has an all around unprofessional feel to it. Why go here when there are so many better choices?!

I absolutely love this dispensary, me and my wife both refuse to shop anywhere else. I have been shopping here for almost a year and I have never once had a bad experience. All of there employees are A+ customer service every single time without fail and their products are on point as well. Could not recomend enough.

I've visited a few times and had a rapport with some of the staff. Wanting to ask about a previous question, I asked to wait for one of the budtenders. She immediately went on break, which made me feel like some kind of creep, and didn't come back. I don't want to walk back into that - I'm taking my business elsewhere. People shouldn't be treated that way.

Online menu is poorly organized. Can't find half oz or oz options. Just single grams, so a poor quality website. No problems in store ever.

Eh won’t shop here again.... immediately got carded which isn’t a big deal I get it. I’m obviously of age. All the grey hair and such. The girl made a huge deal and kicked me out. Rude

customer service is chill peeps. discounts all week long too.

Love this place. Just went in and Budtender Jake recommended Lemon Gorilla Princess. He not only knew the parents of this strain, but also described it's high in detail. He wasn't wrong, by the way. I also recieved a 10% off discount for spinning the birthday wheel! Thank you Jake! I will be returning very soon!