Sanctuary - Gardner (Adult Use)

Someone needs to oversee this establishment. Unfriendly, bullying tactics, disrespectful. They are the only medical dispensary in Gardner & they know it. Please send someone else to open a new medical site. I have been going to Fitchburg because of the decline & lack of professionalism, & knowing how to patiently help people. I was recently bullied & had a demeaning experience due to me asking questions about medical credits. The conversation was heating up, there were 3 other employees just observing & not diffusing the situation, I assume she was supervisor & they were terrified of stepping in to assist. She held my money & products behind the counter & wouldn't let me proceed until I understood everything she was saying/explaining to me about credits & she wanted me HAPPY before I left. I asked her to either give me my money back & I would leave or process my products. This went on for a few mins. back & forth, until I informed her I felt I was in a hostage situation or being reprimanded by my parents. She finally processed my order, gave me change back and it all fell on the floor, she then gave me more change from the register & informed me to have a nice day in all her sarcasm. I have a medical card for a reason, and I do not need to go into my local dispensary to be treated this way by trying to humiliate me & to make her point crystal clear. She wanted to explain the credits & how it works, but I didn't want to discuss my questions in front of all the staff. She did not offer to go to a quieter place. I didn't notice any other customers in the establishment at the time, but plenty of workers observing, they should have taken out some popcorn because they didn't step up to help me or her diffuse this. Needless to say I will not be returning, I honestly do not need their personal stress or baggage they are carrying. Very unprofessional!!! They have a monopoly going, that's for sure & it won't be improving, why would they? This occurred 2 days ago &I just didn't know what to do about this. AVOID!! If they have cameras at the register, it should show how long this went on. Sad day.....................

Recently purchased an ounce of high-grade marijuana and I can guarantee you that a quarter of its weight was leaves. I have photos for proof. I’m wondering if this is their tactic in order to make weight. If I’m paying over $160 per marijuana, I would expect for it to be not loaded down with leaves. Nonetheless this was their brand what a terrible way to make people not want to go back and purchase your products.

So this is an addition to my last review I bought two separate pre-rolls one being skunk which was 100% not skunk doesn't it didn't have the profile skunk at all not to mention the other completely different strain takes exactly the same there was no difference between the two half Grand Prix rolls when they're supposed to be completely different strains I highly recommend don't not going to this place this is the first dispensary that I've been dissatisfied with

Drove and hour and a half to come buy some shatter. Girl tells me we only have deals on concentrates on the weekend. O.k. I guess that's life. so I bought a gram while there so it wasn't a total waste of trip. Today, Sunday when the deal is advertised, i drive all the way back to gardner with a pocket full of cash to get me 10 grams while its on sale. Got There around noon. Guy at counter says....."we don't have any" Only have a couple kinds of crumble and Sauce and there's no deal on them....only the shatter that we dont have. So I wasted a lot of time and money Just trying to buy what these a-holes advertise. This is unacceptable and should be illegal if its not already.

I’m an Old Head so the store thing was pretty foreign to me. The staff are quite helpful and very knowledgeable about the products. Comfortable and pleasant place and peeps. Nice selection of delivery methods. I live a ways off and travel and hour plus to come here. Thanks folks.

I first came here almost a year ago when I moved here and continue to come here on a regular basis. The place is amazing the staff is amazing the selection is amazing not a long way to be served at all even during busy hours throughout the summer.

Terrible company

For the Likes, 1 Fast Clean, Freindly Online orders Filled Promptly. Dislikes, 1. LIMITED Selection, Esecially of Buds, Brands, And Extracts. Lots of Shatter & bubble hash. 2. They often, especially online Mosrepresent the THC Contenet, Listing the TAC as THC online, Or Not discosing the SEPCIFIC DELTA9 CONTENT and using adding the THC-A Content as the Big #... 3. Unless it isna Fresh Bath or Insa Brand there FLOWER/BUD Is Very OBER Dryied/ Cured, Most besides the Bannana Bread, Turn to shake as soon as you try to break a Nug! 4. There PROCES ARE THE HIGHEST AROUND!!! 5. Oil Carts Are UNDER Filled, USUALL .3ML, NOT the . 5ml I PAID FOR... GREAT TASTING & Quality Liq Shatter, But NOT THE AMOUNT I PAID FOR.. 5. WHEN REPORTED TO MANAGMENT. I was told "O thats Too Bad, But thanks for Telling us Others said the same thing we will take care of it!!!" IF I WAS NOT BOUND BY RHE NO REFUNDS/ OR EXCHANGES I WOULD HAVE DEMANDED MY $ BACK OR AN EXCHANGE!!!! OFFERED NOTHING BUT WE WILL DO BETTER NEXT TIME. 2 DAYS LATER THEY HAVE PICURES OF THERE PROPERLY FILLED .5ML CAETRIDGE ONLINE, INSTEAD OF BLANK IMAGE.. Long Story Short, I would shop here again, UNTILL SOMTHING BETTER and COMES ALONG CLOSER. They are fast and Freindly and the SHORTEST DRIVE FOR ME. THE CLOSE DISTANCE is the ONLY reason I go back tho... The HIGH Prices and SUB PAR QUALITY, My buddy gets MUCH better BUD for $30 for 3.5 then ANY strain they have offered, Ive tried them ALL even the TERRIBLE NINJA FRUIT.

This place is the best around. I have been going here for years now. I would recommend this place to any one especially if you are a 100% Service Connected Veteran. They give you a 40 % discount! -Every Time- . There bud selection could use an upgrade but that is no big deal when the quality is spot on. Try some E.T bananas when you hit this place up.

The blueberry head pre-roll was fantastic! And the staff was great!

The Dolato 41 from here is straight fire! Feeling real nice right now.

HUGE shoutout to the new rainbow haired homie, Alexa, for recommending the Midnight Snacks strain. I mentioned being a Do-si-do fan awhile back, and they remembered!

I purchased 2 of the same exact Lemon Fuel vape cartridge in the same purchase. The first one worked okay on the first try. Next day it would get stuck so hard it was nearly impossible to get a draw from. A day later, it did not pull. I drove back to Sanctuary (as I don't live close by) and returned it. The manager assisting took it out back to test it. He agreed - faulty cartridge. And I got a replacement of something different. Terrific! Now I've opened the second cartridge of Lemon Fuel and it has done the same thing. Barely can draw, and you have to pull so impossibly hard just to get it to pull at all. Now I can't make it work at all. Once again, I drove back. This time when the same manager tested it he found no problem. He gave me a new battery for my trouble but did not make good on their junk cartridge. A battery is not my problem. I have many of them at home. I've been cheated out of this cartridge (minus the $10 battery consolation prize). That's pretty crummy customer service. I had never had a cartridge with Sanctuary's logo on it before. I will avoid that like the plague in the future. But basically I don't plan on coming back. I don't like being cheated. Shame on you Sanctuary!

The guy checking IDs at the door is usually rude. Also last time I went I paid 18$ for a gram and there was only .3grams in the container. They gave me a 10$ gift card in return. So now I have to go back and spend more money just to get some of my money back. So im essentially going to be paying 26$ for 1.3 grams. Once I spend my gift card im not going back and I recommended to all my friends that they do the same. Silver in Orange and 253 Farmacy in Turners Falls are better dispensaries. 253 bud is much better.

I've visited many different dispensary accross Massachusetts and written acouple reviews. This sanctuary unlike the other two in every way. My experience was a nightmare on two accounts. The first time I arrived few weeks ago i drove around 1hr to there location in Gardner on arrival the Employee at the front told me I couldn't use my discounts cause I used them already in woburn. I was very frustrated I knew the people at woburn who are great people, and I know they had given me correct information. So after the Employee at the front cared nothing of of my frustration proceeded to laugh and smile. When I had asked him why he was smiling when I was clearly aggravated he he said just customer service. So I didn't let it get to me I walked away to the order counter, to place my order. They Female Employee at the order counter asked me if I was ok seeing I was clearly upset, so I explained the situation. She told me he was wrong. Situation 2 Do to the Coronavirus I had called and asked if I spend over 200 may I stack 2 of my 3 remaining discounts. The Female Employee who answered clearly heard me and said yes that's fine also she was a supervisor. After driving there again 1hr I made it to the order desk with no issues this time. I proceeded to make my order I asked the Employee how much I was at and about how i talked to a supervisor about stacking 2 of the discounts as long as I spend 200, he said let me ask my manager I told him it was a female supervisor, he ignored me and asked Jake the manager he said no. I realized the only female was working collecting ID and was the supervisor I spoke to. I called over and asked her to confirm she lied right off that bat and said oh I thought you asked me if I could use your discounts in different locations. I know I was very clear on what I sad because I had visited another dispensary and asked the same question. It was repeated and clarified! Jake the Manager was completely rude did not care and just told me I hope you like the product! Totally un professional. The only thing I will say after calling some good people in there company I was put in touch with Managment I am awaiting an answer on these issues which I'm confident I will.

The best dispensary in MA! The staff is so happy and helpful, always looking to educate me more about the products and the different strains. I love the wide selection of products that they have, from edibles to topicals to concentrates. Sanctuary has been killing it since day one and I can’t wait to see what they come out with next!

What a shock, they run out of every new strain they advertise. Most of the time it's the same process....they get a new strain, it sells out in a few days and we never see it again. Ie: blue dream chem dog, blissful wizard, and more. You would THINK if they are gonna have a new strain come out they would be able to grow enough of it to last more than a day or two. If theres no room in the grow op, maybe stop pushing the same 4 strains that hardly anyone buys

Purchased a Blissful Wizard cart to try out this strain that I kept hearing about and it was well worth it, the name implies exactly how you’re going to be feeling after taking a drag or two off of this cart. If I had to nitpick anything about this cart it would be that the liquid shatter itself does tend to slowly creep out through the mouthpiece hole but clean it up a bit and you’re good to go! 8/10 would recommend.

Got a GDP cart and it's the best SN3 distillate cart I've had in a while.

Everyone is so friendly and the products are endless. So many options! I love the cartridges.

Excellent product, staff, and environment! Love the new liquid-8 carts and highly recommend them.. Always an easy process and the customer service is phenomenal!

I got a gram of the danky kong and I noticed that the nugs had seeds in them, the high was pretty nice though

I pulled in to the parking lot and the line looked intimidating, everyone must stand 6 feet away from each other (even if you live together). They had cones placed to help with distancing. Line moved surprisingly quick, had to wait maybe 20 minutes. Currently everyone must order online, but in my experience and others around me, the staff inside are right on top of online ordering and most were seeing confirmation in under 5 minutes. Once allowed in you were out in under 5 minutes. The staff here are handling new policies very well. Also the LEO they had working on crowd control detail outside was super friendly and funny, good guy to have around!

Picked up a gram of Dolato 41. An excellent high and great smell. Stank up my whole apartment just opening the bag. Would recommend.