Silver State Relief - Sparks

I live in Silver Springs I come there a lot I don't have anything I dislike about your place

Well. Was having a not so good day. Went to get my pickup at the Sparks Store. Connor is a phenomenal budtender!!! His energy, his demeanor, and his overall attitude is amazing! I will for sure be a return customer!! Yall did a damn good job bringing on Connor!!!

I.. honestly wrote a really, really long review for this place a second ago, and Leafly totally lost it when I left clicked the background. I'll keep it quick. This place has SUCKED ever since they merged the medical and recreational sides. They have lost at least 90% of their staff from when I used to visit. I've been coming to this dispensary for 2 years, and I used to spend over $100 weekly there. It used to be delightful, but the new staff is mostly awful, and the manager has always been a massive jag. The kind of dude to not even print out your medical recommendation if you've had it printed out before. The weed sucks. Hood Oil and their house flower used to be SO MUCH BETTER. I'm amazed at how awful everything there is now. COVID has only cheapened the awful experience. The lines are massive. They removed the medical line. Worst of all, they will not give you terpene information on anything you purchase. They WILL throw you out for asking, I have been. They told me to CALL AHEAD and make the girl in intake find the terpenes for me, which took 10+ minutes every time and was totally ridiculous. Do NOT visit. In fact, please visit Sierra Wellness instead if you're looking for another budget place that wants to give you a good deal. I'm getting 3 grams of MPX there for $25 each. I got a $60 half ounce of Hippie Crippler the other day that was great. Two free prerolls for curbside pickup at night as well. Great curbside that switched items out for me when they ran out of stuff. They'll call you if they need help too. The more I think of Sierra Well, the less I worry about how far SSR has fallen. Do not waste your time.

This place is garbage. They sold me some faulty dosist pens. They didn't work at all. No flavor, vapor, or light when I attempted to use them. If I didn't know any better, I'd say the disposable vapes were used because one of them had gunk on the outside of the mouthpiece when I got it. I took them back for a refund as I was told on the phone to do. When I got there, they refused to give me a refund and said I had to spend the exact amount as store credit right then and there. I asked for a store credit gift card so I could use it over time or at least have time to decide what I wanted since I was told I'd get a refund and wasn't planning on getting anything else. They refused that as well. And it had to come to the exact amount or more. They would not give me any change if it wasn't exact. I didn't even bring any cash or my debit card because I thought i was getting a cash refund. So my choice was lose money if i went under the price,, or pick from the very limited number of things that equaled the exact same amount. They wouldn't even let me leave to call my wife to discuss what we wanted to get because "the return is already started so you have to just do it now". I had to stay there and decide immediately what to replace it with. I ended up being rushed into getting something I didn't want all because I made the mistake of going to Silver State Relief where I was sold broken products. It should not be acceptable for a business to sell you a faulty product and then refuse to give your money back. These people know NOTHING about customer service. You can go to any dispensary for the same price and get better quality weed. This place has gone downhill while their prices continue to go up. I would certainly take my business elsewhere. They won't get another penny from me.

I recently started coming to Silver State and already liked the employees, but this weekend I had a different experience. Rexford's customer service completely made up for the seemingly endless wait in line. He was patient, took the time to explain things I didn't know, and I felt like he truly cared about selling me the right product. I could also hear him giving the same level of service to the man before me! This is what makes people like me come back.

This was my favorite dispensary in town until I received the worst customer service I have ever experienced at a dispensary. I purchased two .6 g binske cartridges both each containing the name banana (thinking I was making things easy). The bud tender sold me my products and told me to keep the receipt in case anything happens. As I sat in my car, I noticed one cartridge was very low. After instantly returning and speaking with Garret, I was told it was just headspace and they use larger cartridges than the oil amount 750g cartridge for the 600 g oil. I then said, well shouldn’t they be the same? And then after inspecting my receipt closer, I noticed they swapped out one of the banana cartridges I ordered for a 500mg cartridge called Hoover dam, which wasn’t even on the menu. When asking about this, I was told it was my fault for not inspecting the receipt that was sealed inside my childproof bag. I was then called a liar by the budtender, saying I actually did order the mistaken cartridge even though it wasn’t on the menu. After questioning the customer service, I was then called a liar again and repeatedly told I was being unprofessional. I then said with this treatment I will not be coming back, and the bud tender said it doesn’t matter because the line is huge and my business isn’t important. He then waved me out the door. Such a terrible experience to be called a liar and treated like a scammer when it wasn’t even my mistake in the first place. This guys name was garret and I hope to never see him again.

I would recommend this location to anyone who appreciates good ganja! Their budtenders such as Tia are very helpful and do everything they can to make sure you leave 100% satisfied! Definitely coming through again!

Always friendly and good prices.

The people and operations are so flawed and so unprofessional needless to say silver state has lost more people than covid and Rebecca was not helpful had the nerve to deflect and not take responsibility for their extremely SLOW RESPONSE TIME AND also they will double your purchase price once you arrive.

First time in, my girlfriend and I immediately felt the atmosphere was very comercial and cold. They had a nice look & sniff display set up in the middle of the room and electronic menus that cycled to quickly so you can't read them and they are not up to date. There was a product I was interested in that I could not find on the electronic menus behind the counter, Budtender tells me: "these are updated every morning, those out there aren't". So we asked to go through the menu since the others were not updated. Apparently, this bored her because she started using her phone, we had to interupt her phone time so she could change the screen for us. We bought our choice of a couple different products and left. Here is the real kicker... Today I open one of the new ones, haven't tried it yet and it sounded good. I take off the plastic shrink seal, remove the lid and to my dismay It was all shake. Lessons learned, never buy product you can't see!!!! And with several other choices in the area, don't go here.

So today I purchased some of the 420 special items. Silver State used to be somewhere I frequented however since a drop in quality I have gone other places, today I thought maybe they’ve gotten better. I purchased 3 of the .60g prerolls from Deep Roots. A 3 preroll pack: said to have been a gram per preroll: it is NOT!! I also got a disposable pen. The budtender was fast on placing it in the Bag before I could look at them so I didn’t get to see before exit. I have pictures to of the comparison. The prepackaged 3 pack: was a half ass rolled pack to start. Then I noticed they seemed short on flower. So I compared it side by side to a .60 from deep roots and that .60 was more than my said to be GRAM PREROLL!! When I packed it down like they should be, it was in total about a half gram in that preroll. If you are going to say it is a GRAM, make sure it is. This will probably cause you to lose another customer and trust me when I say I will tell everyone I know to check, eyeball and compare the items they purchase. In total it should be 4.8 grams of flower via preroll, and I got maybe 3.3 grams. That’s a shortage of 1.5 grams. Not a happy customer at all. I frequently go to all the dispensary’s in Reno. It’s been a while that I was this mad about the purchase.

Me and and a childhood friend wanted to just relax and after work he had plans to pick up an order over the phone. So I placed the order and he picked it up after work. When I gave the order I had to constantly correct the budtender as she read it back to me. i ordered 1 gram of the Vert Purps.... 1 ..just 1 gram not a half gram. then i said specifically HSH CLEMINTINE CARTRIDGE. I was given Cannavative Clementine. Once again i had her repeat the order back to me 4 different times then the 5th and final time so my friend didnt have to worry about it just walk in and pick up. well that went horribly wrong. This needs attention brougt to it because until its resolved I wont be using the ordering system. you guys rock the customer service and always been one of my favorite places its just this needs to get fixed to reduce the unhappy angry customers whom get this fast priority ordering done just to have the wrong product in your pre-order. Then to not notice until home horribly sucked.

Used to be my favorite dispensary, come in today on my birthday that happens once every four years and not even offered my free pre rolls that is stated on the listings for deals. Long lines as well. disappointed to say the least.

Jenni, Kira, and Eric are absolutely awesome. I'm picky in every aspect, but these budtenders have always been on their game. They know their product and if you make it known you're an open book they will not fail you in matching you to a proper product. Favorite dispensary, with 3 of the best employees, bring back the 1s deal though! (The deal if you pay in 40+ 1$ Bill's you get a preselected preroll/whatever) The current (spend over 100 get a preroll) is not the jazz my friends.

so I've been coming here often. after my 2 other dispensery choices have either jacked up prices or their customer service sucks. Not at Silver State. Everytime I go in it's professional and informative. there is always the nicest people behind the counter ready to answer any questions. and they back up their products 100%. JUST REMEMBER TO SAVE YOUR RECEIPT!

This is by far the best location that I have been too so far. They had a pretty big selection of Flower ranging from lower quality and price, to extremely potent and kinda expensive, but even the cheaper flowers were of decent quality. They have the bud out so that you can check it out, smell it, and make.your decision before you get to the budtender. My only complaint is that when I first went there they had a paper out on every table that had the flowers THC, CBD, and terpene measurents and even had the prices of each amount, but after that they for some.reason got rid of the papers and now you can't even get a price or THC % until you get to the counter. Other then that though the Product Quality and pricing is really amazing, the staff is very knowledgeable and friendly, and they have a really relaxed and trusting atmosphere. The parking lot isn't bad, but I wish it was a bit bigger. This store however is always kept clean, it only smells like flower ( others use incense which gives me asthma attacks), and there has never been a long wait. Generally I am in and out of the store within 5-10 minutes, and I have not been disappointed once.

First time visitor to dispensaries. A gal named Abbey helped me. Told what everything was. Got the right product for me. Prices seemed reasonable. Without Abbey I would have been lost. Thanks

Abby at the Fernley store is the best!!! Her recommendations never disappoint. We look for her every time!!! Thank you Abby!!!

It’s a very great place to get what you need to get your day started!

This is THE shop. Almost no need to go anywhere else. I think I counted 12 different registers and each had there own personal menu screens. Next to no wait time. If there ever is a line, this dispenery treats it like wood in the chipper. They have a constant stock of what feels like over 20 different type of flower. Every price is reasonable and I feel like other shops need to take note. Silver State Relief is the example, the blue print of what a shop should be. Every time I go to another shop I end up regretting it. I could type up a bunch of reasons why I think this place is so cool and how great I think all their strains are but they don't even need me to do that. Go to Silver State, all it takes is one trip for their professionalism and product quality to make you become a repeat customer.

Okay, let's just say it - Silver State is way, WAY ahead of everyone else. From the super quick and easy check in (they scan your ID! Nothing to fill out! Even on first visit!), to easy to access location, great selection and the most knowledgeable Budtenders I've come across outside of Denver. Do yourself a favor and ask for Chris. But no matter what you will have top notch service and great suggestions from any Budtender. Go here!

I frequent three marijuana dispensaries in Reno. I would estimate I have worked with 8 or 10 budTenders in the 3 months I've had my medical MJ card and there honestly does not seem to be a standard set of skills that the budTenders have in common. I find that surprising. I write this review now to publicly give kudos to my favorite budTender, whose name is David M. at Silver State Relief. I am an older woman who wants pain relief from my MJ or a mood enhancer or help with getting, and staying, asleep. Dave is the only dispensary agent who asked me what I wanted from usage of MJ. I found that quite astonishing since it is the health benefits of pot that opened the door to legalization of MJ. David has good listening skills and made recommendations based on what he learned about me. When I returned to see him again, he asked for feedback about my experiences with what I had purchased since I had last seen him. Great question. He was patient and never rushed me and since the marijuana industry has expanded so much in the 30 years I was sober, I had a lot of questions. Dave encouraged this. Other budTenders can be cavalier and I get the strong impression that they push onto you either whatever product has caught their fancy for the moment or what they may have been told to push. One thing is certain: we consumers are going to experience varying services from budtenders while we move through the infancy of the legal marijuana movement.

Love this dispensary!!! 🤙🏼

Best in town