Terrible customer service bud tenders had an attitude and were really rude. My buddy and I came in two medical patients but they made us use different bud tenders and forbid us from talking to one another. This isn’t a policy in the state as we frequently shop at other dispensary together without issue. Even after we didn’t speak bud tenders were short with me, didn’t answer questions and overall terrible experience.
I've been in this store several times. Fantastic is an understatement for Isis. She has recommended me several products based on my different needs at the moment, she's always been super patient and friendly to me, and I absolutely love every time she ends up being my budtender. The last time I went in, Vincent was my budtender and he was also super friendly and helpful. I love that going into this store I feel welcomed and am well-taken care of every single time. I'd absolutely recommend this store to anyone, both first-timers and seasoned users.
There was a minor discrepancy in my purchase today. 4/24/21.... knowing that this kind of thing sometimes happens, I was reluctant to make the phone call in order to try to get it sorted out. Because normally, the Dispensary is ALWAYS RIGHT & customer leaves unsatisfied.
This time I called. I was immediately told to come in right away to get it sorted out. There was no arguing, there was no fight. They owned up to the mistake, and made it beyond right. I just recently moved a few block away from this dispensary, and was in the process of finding a new home store. Well.... the search is over, I think I've found my new spot.
Manager John, thank you for your exceptional customer service and great attitude. I will be seeing you guys soon.
Silverstem Denver SW is my personal favorite. Most dispensaries carry roughly the same products, so the only differences are
Prices: can maybe find better, but why bother looking because...
Customer service: Incredible, knowledgeable, professional, ethical, individuals who actively strive to make each visit your best.
Loyalty programs: find out about their loyalty and membership programs, they are unbelievable.
It is a 60 mile round trip for me, and well worth it.
The people here are amazing. I’m a regular and usually have the same bud tender every time I go in. They stand by their product, their selection is excellent, and the customer service is outstanding. Can’t say enough about Silver Stem SW, the manager and the staff!
This is my favorite shop. They are always friendly and helpful. But most importantly, their flower is high quality and tasty. They are also cards, have a good reward program and sales going in all the time.
I wish I knew her name, the female who helped me was beyond helpful, patient, educational, etc... Due to medical issues I decided to try medical cannabis and received a card but know nothing at all about CBD & THC for physical difficulties. She assisted me tremendously and listened to my specific difficulties and which products would address each issue. I am benefiting from the products recommended, purchased and 2 of which I’m using. I am so grateful for her expertise, help and tremendous assistance. I’ll go no where else, when you go to the best you stick with the best!
Staff is always very friendly,knowledgeable, and welcoming! They never rush me and are always willing to answer questions and help me out however they can. Nice little disp. In and out is quick amd easy. Can't say enough about the great staff! Thank you all so much!
Staff is always friendly and knowledgeable. I'm always happy with the quality and variety. They continue to personalize my experience. They never rush me andalways answer any questions with regard to my needs.
You guys have the best staff everytime I walk in! I'm always quickly greeted with a warm smile(you can even tell under a mask) and so much help when it comes to deals good choices for bud etc. I will always return!
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