Terrapin Care Station - Manhattan Circle (Med)

I had been recommended this awesome spot awhile back. Well I ran into a cart error and they promptly fixed my problem only a day later thanks for the amazing customer service 100/10-BigO

I don’t know if it was a problem with my phone or Terrapin website. The confirm order button would not respond, no fields were empty, I ordered (I thought) twice. When I arrived at curbside pick-up, the employee checked my ID, ran my debit card, and returned with “my order”. I got home and saw it was not my order. I called to alert Folsom store what had happened and was told some would be right there to greet me. After waiting a while, I went into the store to complete transaction. I was told there was no record of my order (shouldn’t they have known this from my ID ?) I payed for someone else’s order. Policy prevents Terrapin from refunding or exchanging anything. I was offered “some kind of discount” but definitely not the amount I paid for the WRONG ORDER. When I said that this was not going to satisfy me at all, the employee asked if we could finish the conversation outside. I followed him out but the front desk guy decided to follow us outside to tell me to “Calm Down”. If you are dealing with someone who is upset, customer or otherwise, demanding that they “cam down” is not only dismissing any validity and is sickeningly condescending. Unless I receive better compensation for “their mistake”, I’ll look into making a fraud claim with my bank. Christmas is not a great time to tie up someone’s money when it is your fault.

Horrible customer service. Manager too lazy to push a button to let you know an online order is ready, at least that's what he said, don't have too. Customer care is a joke and the owner is "too busy" to respond to an upset customer. They've lost my money for good.

The first time I went in they had REASONABLE prices. 85/oz seems legit to me, and they matched that price all the way down to the eighth, also reasonable. They were a slightly worse deal after all was said and done than driving across town to Peaceful Choice. But after today, they'll never see a dime of my money again. Which is unfortunate for them, because they're close to my house, and I would have preferred to continue to go there. Instead, today I was greeted with "We've got $69.99 ounces today!" And I went, "okay, I'm looking for a half ounce or so, are these prices correct?!" (I gestured to the $59.99/half oz price on the menu) "Yeah..." The budtender responded. I said, "that seems pretty unreasonable" and he said "well, if you're from boulder I can give you $5 off an eighth," I said "I am, but I'm looking for more than that, what can you do for like a quarter or something?" "Yeahhhh, we really tend to stick to the $40 price for quarters...." So I bought a $40 quarter, instead of getting in my car and driving to Peaceful Choice like I should have. Where I would have gotten exactly twice the product, with far kinder staff, and product which is often superior to Terrapin's, for the EXACT SAME PRICE! Congrats guys, you've lost what would have been a life long customer, totaling hundreds of thousands of dollars, due to refusing to offer ANY discount on a half ounce, even though ounces are priced at $70. I'm also a polite customer. I don't make waves, and I respect your staff. I actually live here too, so I know exactly what your product should be valued at. Your "regular prices" suck, it's not worth saving the time and gas to go to your location anymore. Plus, the drive out to Arapahoe and 75th is pretty. Unbelievably disappointed in the management and staff at this location, and I'll be posting this review on several platforms so others know not to give these guys their business. I am in no way affiliated with Terrapin, or Peaceful Choice, and am not being compensated for this review in any way.