Terrapin Care Station - Manhattan Circle (Med)

I had been recommended this awesome spot awhile back. Well I ran into a cart error and they promptly fixed my problem only a day later thanks for the amazing customer service 100/10-BigO

I don’t know if it was a problem with my phone or Terrapin website. The confirm order button would not respond, no fields were empty, I ordered (I thought) twice. When I arrived at curbside pick-up, the employee checked my ID, ran my debit card, and returned with “my order”. I got home and saw it was not my order. I called to alert Folsom store what had happened and was told some would be right there to greet me. After waiting a while, I went into the store to complete transaction. I was told there was no record of my order (shouldn’t they have known this from my ID ?) I payed for someone else’s order. Policy prevents Terrapin from refunding or exchanging anything. I was offered “some kind of discount” but definitely not the amount I paid for the WRONG ORDER. When I said that this was not going to satisfy me at all, the employee asked if we could finish the conversation outside. I followed him out but the front desk guy decided to follow us outside to tell me to “Calm Down”. If you are dealing with someone who is upset, customer or otherwise, demanding that they “cam down” is not only dismissing any validity and is sickeningly condescending. Unless I receive better compensation for “their mistake”, I’ll look into making a fraud claim with my bank. Christmas is not a great time to tie up someone’s money when it is your fault.

Horrible customer service. Manager too lazy to push a button to let you know an online order is ready, at least that's what he said, don't have too. Customer care is a joke and the owner is "too busy" to respond to an upset customer. They've lost my money for good.

The first time I went in they had REASONABLE prices. 85/oz seems legit to me, and they matched that price all the way down to the eighth, also reasonable. They were a slightly worse deal after all was said and done than driving across town to Peaceful Choice. But after today, they'll never see a dime of my money again. Which is unfortunate for them, because they're close to my house, and I would have preferred to continue to go there. Instead, today I was greeted with "We've got $69.99 ounces today!" And I went, "okay, I'm looking for a half ounce or so, are these prices correct?!" (I gestured to the $59.99/half oz price on the menu) "Yeah..." The budtender responded. I said, "that seems pretty unreasonable" and he said "well, if you're from boulder I can give you $5 off an eighth," I said "I am, but I'm looking for more than that, what can you do for like a quarter or something?" "Yeahhhh, we really tend to stick to the $40 price for quarters...." So I bought a $40 quarter, instead of getting in my car and driving to Peaceful Choice like I should have. Where I would have gotten exactly twice the product, with far kinder staff, and product which is often superior to Terrapin's, for the EXACT SAME PRICE! Congrats guys, you've lost what would have been a life long customer, totaling hundreds of thousands of dollars, due to refusing to offer ANY discount on a half ounce, even though ounces are priced at $70. I'm also a polite customer. I don't make waves, and I respect your staff. I actually live here too, so I know exactly what your product should be valued at. Your "regular prices" suck, it's not worth saving the time and gas to go to your location anymore. Plus, the drive out to Arapahoe and 75th is pretty. Unbelievably disappointed in the management and staff at this location, and I'll be posting this review on several platforms so others know not to give these guys their business. I am in no way affiliated with Terrapin, or Peaceful Choice, and am not being compensated for this review in any way.

Had an issue with a female bud tender at the store accusing me of texting people when I needed to Confirm a deal I had found online and asked to step outside for a second. I was trying to purchase ONE item, so it was quite unreasonable for her to assume I was trying to purchase for other people in my opinion. She also initially seemed to be accusing me of having a fake ID by repeatedly asking me if it were mine and asking for info on my ID...Even though I have been a long-time customer of their Longmont location and in no way look underage as 31 year old female. Additionally, my ID did not scan with anything wrong or anything so her attitude was very out of the way. In general she was very rude to me from the get-go...and I was pretty annoyed about it. BUT A male bud tender—possibly manager—I believe his name was Dakota, did come to talk to me and then assisted me with great care. He went out of his way to help me properly and apologize and take care of the situation and handled it very well. Overall ended up being a good experience.

Its a nice place , great people ( aka the budtenders) and great flower.

Like the other store in Boulder always out of what u are looking for, Long wait 25mins+ not helpful, bad vibe!!

My go-to spot. They don't have everything I need, but certainly most of it, and their home-grown CBD strains are incredible. All of their stuff is comparatively very well-priced, they offer great discount days, and their staff are friendly. They're knowledgeable and easy to chat with. In addition to my own stuff, I buy CBD (The Wife) co2 oil from them for my horse. It's the most cost effective and convenient way of dosing him. I had been wanting to put him on it for a while, finally did a few weeks ago, and have seen a huge improvement! He was a rescue so struggles with some ptsd-related anxiety and old injuries, since taking The Wife daily he is moving better and is much happier!

Went three times and I wish I hadn’t gone once. I went one time myself. Another with my girlfriend. And a third just to make sure it was as bad as I thought. “Budtenders” were less knowledgeable than me, had bad attitudes or just a flat affect, they do not seem to care if anything sells, and it more feels like as a customer you are burdening the employees by them having to work. And by work I mean they just look at you with glazed eyes while making comments to their friends behind the counter and laughing about inside jokes. Either way laughing while around customers isn’t professional. Not knowing the products is unprofessional. Every person there is young, doesn’t care, and treats customers like they are the worst problem in their day. If you walk in knowing what you want, they treat you like crap. If you don’t know what to get, they seem to suddenly have tons of schmoozing effort. Negative vibe.

I really enjoy the whole experience. I just got home with my care package and I am just as happy as can be. This was my second visit to Terrapin. I found their daily deal on my Leafly app and went on over for a visit. The staff are kind and generous and also pretty darn cool. The security is even an added benefit ensuring I have a great experience. After just a few minutes visiting with the staff in the lobby, my name is called and I am escorted directly to my own personal Terrapin Care Specialist. There were so many high quality and affordable options, I ended up deciding on something I was not even planning on getting. And now that I am home, enjoying my care package, everything feels great. I even feel recovered from my yoga class and bike ride home in the rain this am. Thanks Terrapin! I will be back.

Driving 20 minutes to get cheap edibles on tuesday > Driving 10 minutes to get overpriced crap from the place closest to me. Everything about this place is nice, from the quiet little area to the experienced budtenders. I never buy flower but I see some strains here that I would love to try especially their high CBD strains. the wana gummies they sell are a good price and I absolutely love the CBD ones. 10/10 owuld recommend

Friendly staff, love the Princess Leia! Was my first ever dispensary visit and will be returning tomorrow!

To sum it up ill use 3 words; Friendly, knowledgeable, variety. The main room has an atmosphere of your favorite small bar, nice wood floors, perfect darker lighting that isn't to bright while not making you feel like you're straining your eyes to see. The best part about this place is with out a doubt the variety of products and the budtenders. The budtenders know exactly what they are talking about about and aren't afraid to offer suggestions or tell you how something works and give advice concerning that specific product. They also brought out several containers of whichever strain you were looking at so you could take your pick on what looked best. The variety of plants that they have is staggering compared to others. Indica's, Sativa's and a number of Hybrids. On top of the plants they also have numerous edibles and wax. The pricing was fantastic but not the cheapest you've ever seen so keep in mind that you are paying for the quality of service you're getting. For me, that service was well worth spending a few extra bucks, however, I suggest you go in and find out for yourself.

Very friendly and helpful, and my bud tender was very patient and helpful with all of my questions. A lot of dispensaries could learn from this company. There is an entire demographic of people like me who have not been lifelong users but are coming back to it in later life. I live in Aurora but will drive as far as necessary for good service, quality, and prices. I have had too many dispensaries be rude, not listen, and make bad recommendations as far as product and usability for each person.

Nice waiting area. Very professional and courteous bud tender. Great deal on excellent concentrates.

Great place, great atmosphere, amazing flower and awesome prices.

Good bud for for good price. Wasn't blown out of the water by any flower I've tried yet. However the service and atmosphere are awesome each time I go. I recommend this place if you're emphasis is quantity.

As a Pot Tourist coming from Minnesota. To be able to walk in to a store and ask for a concentrate that has some Cindy 99 or relative flower. And bang, they have it. How amazing is that? The price may be higher for me because I have no red card and am not a Colorado resident yet. But I'll take that over something off the street any day. I also picked up some tasty flower and good knowledge from the budtender.

Although their website's FAQ describes using your temporary red card, they won't take it. I went today and they told me I needed my original paperwork, which of course was mailed in to the state. Too bad, you just lost my business. From their website: "You are able to shop at any Colorado Medical Marijuana Center after the CDPHE has received your paperwork and it is within 35 days of the date on your certified mail receipt."

Terrapin Care Station is one of the most quiet dispensaries I've been to. Nice and small but plenty of product. Their strains are great, lots of heady choices, all top quality. They seem to have some decent oz. prices but I personally think they are over priced, definitely one of the more expensive dispensaries around. Give Terrapin a shot, you won't be disappointed.

I love this place! My girlfriend and I rarely get to shop together and sometimes don't get the service we'd like, but not here! Gary was super knowledgeable, helpful and helped us find exactly what we were looking for. I'll be transferring my membership here on my next visit!

Terrapin Medical is by far the best medical dispensary I've been to. They're super nice and take the time to help you figure out what product is best for you. Member pricing is super affordable, and the strains are super dank.

It was a great place! Great environment very friendly and fun! Lots of variety and quality cannabis to choose from!

Best dispo in Boulder, cheap prices and great strains! The only problem is its small and in a far off location.