The Dispensary - East Dubuque

I came in on a Sunday and was taken back by the unprofessionalism the budtenders were showing in the new side I witness loud and obnoxious behavior to only end up having my order wrong. Tried to get the budtenders and manager to change my order and was told in a nutshell come back tomorrow I found their behavior unexpectable and I will never come back again to this dispensary never!!!

Would not honor the photo of my Veterans dd214 as they have in the past. Then no senior discount. I won't be back.

This location has a very poor set up, parking lot, and general operation.. I have never waited less that 35-45 minutes, and their computer systems frequently go down, bringing everything to a standstill. The budtenders will not tell you about affordable deals/prices unless you specifically ask. They will tell you every high priced item they have, and when you look ask about a cheaper one you saw online they magically remember. They call numbers to keep track of who’s turn it is, but I’ve witnessed them skip numbers or lose track of numbers. I bought a bag of Ozone Animal Cake 7g shake, and it was moldy.. I reached out to the location and although I didn’t expect my money back, as I’m sure there are tons of regulations, I atleast expected someone to reach out and apologize.. I received nothing. I will not purchase an ozone product again, nor will I return as a paying customer to east dubuque. I will drive a few minutes further to Verilife in Galena, as they seem significantly more established and under control. My shortest wait at East Dubuque, is still longer than my longest wait at Galena.. I will also recommend to everyone that they avoid East Dubuque.

Love this place!

our budtender was awesome and recommended great weed Jay was our budtender

The last 3 Aeriz flower products I've bought from this location have been full of seeds. When I reached out to get a replacement I was basically told it was my fault for choosing smalls since it's a "value" brand. Maybe don't carry defective products?

This has been my go to dispense for a long time. As mom and pop as it can be; I enjoy the laid back feel, it doesn't feel corporate. All the budtenders are super friendly. They've definitely expanded since opening and keep on impressing me. Love that they are adding online pre-ordering and have changed their rewards program. I VERY MUCH ENJOY that their listed pricing has tax included! Also you can bring your dog on a leash, so I get to meet cute dogs there sometimes :D

Caitlin was my budtender. She was knowledgeable charasmatic and overall a fun person to interact with. Not only was she able to answer all of my questions, she was also able to recommend product to me that fit my needs. She was super informative about the online store and the rewards program available. 10/10 would recommend The Dispensary to anyone, and will always tell them about my experience with Caitlin, again, she is amazing!

The people here are so incredibly nice! I wish I was better at remembering names so I could mention specifics but they just have the best vibes and don't make the experience awkward or uncomfy it's AMAZING! No one ever makes me feel bad for having questions, which I love. Best prices around too since everything is included in the prices shown! I'm in there all the time and I'll def be back again ^^

pleasant to work with.

Usually pretty busy so I go expecting to wait (15-20 minutes at most), but they move folks through quickly. Always happy with service and selection.

it was my first time at this particular location I was greeted at the door by a friendly young gentleman greeted at the counter by a very friendly young gentleman and handed off to a very pleasant young lady that asked me if I knew what I wanted and answered a few of my questions got me what I needed and gave me the advice I needed I love this location and I will definitely be back very fine quality of merchandise

The staff is always great. great selection of both flower and concentrates. Much preferred over the nearby competition. Also love that all the taxes are included in the shown price.

Very cool employees, never had no problems with anything. I always come here, and will be back again and again.

Sometimes they get overwhelmed and one has to wait both outside and inside. However, the managers come out and actively engage in ways to reduce the wait and accommodate with positive attitudes and general politeness. I have service dogs and they have dog treats on hand, so my dogs also enjoy the visit. Keep in mind that the prices are mostly tax. The state only cares about the revenue weed produces; so that’s just life. I do like that they post the price tax inclusive. In places like Colorado with 7 different tax lines, one has no idea how much one has to spend till it’s all totaled. They also do not accept credit cards or debit. Many other states have found ways to go around the law by using 3rd party processing companies (legal money laundering-basically); I do not know if Illinois would allow that service. It would be nice; atms forces one to take out more money than desired. All in all. A nice place.

Everything we bought was great EXCEPT the cartridge we bought from there (at more than twice street price for half the product) turned out to be defective. Tried it on several batteries. Don't buy carts from here. I'd still buy from them, but not the cartridges. Too much money for a defective cart.

Not my favorite, way to busy, can't hear the bud tender,looked like a sports book not a dispensary would definitely not recommend

The staff MAKES this dispo outstanding!!! Dave-O leads a team of amazing budtenders full of knowledge to help you find the right staring for your needs. If you are looking for concentrates make sure to chat with Chantelle (Dab Girl), who is an expert at steering you the right direction there also. This young lady knows her stuff and loves to explain her knowledge to lead you towards the right product for your needs! The prices are the only things keeping this place from 5 stars, because the staff is TOP SHELF!

Same quality as colorado pretty much nice staff and nice building fast service and best weed I smoked in a while

Thank you. Customer service was excellent and I will certainly come back.

Good

Legit as it gets for IL rec. Fair prices for IL, awesome loyalty rewards. My go to; Has a great relationship w/ all IL cultivators and aren't owned/affiliated with any corporate cultivators incentivized to push certain brands. EX: Matter= verilife, GTI = Rise ETC. Highly recommend to check it out.

Great Staff Great selection of products. Always have great deals on products, and very convenient to travel to.

prices are THEE I mean THEE most expensive in the state. verilife is 10min away and 10 to 15 less for all products the up charge is insane but the customer service and atmosphere are good I just won't pay 15 a gram extra for something I can get 10min down the road for less it's dumb