The Dispensary - Las Vegas

This place used to be good, now owned by AYR, just another Bait and Switch tourist trap organization with some girl manager that is clearly not qualified for her job, WONDER HOW SHE GOT HER JOB, probably involved another type of "job" on her part???? Went to pick up my order, 20 min after ordering and they had it in the bag, tried to charge me 4 times the price ($200 instead of $50), showed them the ordered price and was told by the manager "that was the old batch, we are sold out of that batch, this is the new batch and it's not on sale so DEAL WITH IT!" Deal with it! Great answer from an unqualified manager. So, 20 min. earlier when I ordered you had 19 in stock and now you have none! SURE This is the 3rd time in the past they have done this, the other times they adjusted the price to what they advertised. Now they just don't care. Also, there was another girl in front of me that had just bought a cartridge and she went outside, opened it and there was nothing in the box, she was back in complaining, they told her she should have checked her product before she left. She was escorted out by security. At the same time someone in line was complaining about overcharging on an item, they had the same reaction to him, deal with it. That man was escorted out by security, and he didn't even raise his voice or anything. That must be their new catch phrase "Deal with it" and then toss you out when you complain. 8 customers total inside and 4 having complaints at the same time says a lot about a business and how it's run, very poorly. All 4 including me left and I'm sure will not return and 4 that haven't even had their turn to get ripped off, wonder how their visit went? When I complained, I was told to leave and some little strung out looking security guard (looked like a smaller version of Chris Tucker from TOP FLIGHT SECURITY) puffed out his chest in his oversized uniform, like a little kid with adult clothes, trying to use a deep voice ordered me to leave (even said I order you to leave) , it was almost entertaining enough to get me to laugh. My 7-year-old Niece could take this "security guard" to the ground LOL Needless to say there will be no return visits from me, or those other 3 people in the future I'm sure. Good luck with your "new" manager and "new" Business Model, don't think it's going to work out for you!

I love the weed I love the experience the people are very nice and they came to my car and I am coming back there

I had been going The Dispensary for years and for a long time it was a great place to go. But over the last year or so things have gotten progressively worse and are now to the point where I feel the need to write this… Last week I questioned a policy and the general manager first tried to lie to me get me to go away quietly, then was condensing to me saying I should be grateful since they had just change the policy to make it more customer friendly. After I got upset with this treatment, I was then treated like I was a Karen. After this incident I complained and have not received a response after a weeks time, so here I am…. I submitted my complaint through The Dispensary’s website, as well as the email given to me by the general manager last week and not response. I have included the email below so everyone can see what I wrote and what exactly took place. On top of being treated rudely by the GM, the website never works right and trying to find out what your total is if you bought any of the specials is a nightmare. This is not acceptable when you only accept cash. I have to have the right amount on hand and nobody can ever tell me the right amount. Find another dispensary unless you want to be treated like crap. “Good afternoon, I am beyond upset with the customer service I received from Alii, the general manager of the Decatur store. I placed an online order for delivery this morning around 10am. The order was for two of your specials for a total of $65, which is over the $50 delivery minimum. I waited about 15 minutes and called to make sure my order was good as well, as well as find out the total. This has been my procedure for the last several orders, because your online ordering never displays the actual total and I need to know how much I need to get out of the ATM. I talked to the guy at that time about the $50 minimum order and he checked with his manager and said it was okay. Then about 15 minutes ago I get a call saying they won't deliver my order because it is under $50. I asked to speak to a manager and was transferred to Alii, who was beyond rude. First trying to tell me that it was a state regulation, which I said I knew was not true. At this point I was already upset, because I had to leave the house to go to the ATM and that is very nerve wracking for me. I have PTSD and this is literally the only time I leave my house, as my anxiety stops me from doing anything else. When i tried to explain my PTSD I said to Alii that "I have fucking PTSD" and that I upset at the way I was being treated and that fact ath I couldn't get my medice. I stated that I would be taking this up the ladder and not letting it go. Alii then stated I had used vulgarty at him. He specifically said "at him" as if I had called him a vulgar name. Then he stated that I had now threatened him as well, for saying I would take it up the ladder. He then let me know I was blacklisted from ever using your dispensary again. I was able to get this email address from him and he said to make sure to mention to you that the order was under $50, so you can let him know I did that... I get the using the F word can be offensive, but it's also not okay for your employees to be downright rude (especially to a customer base with known medical issues such as PTSD) and then seemingly relish and jump on the opportunity once a vulgar word slipped. I honestly feel as if I was baited. I think it was wrong that my order was denied. I'm being punished for using your reward system, and I am a very good customer who literally orders once a week, as has been pretty consistently for probably 3 years now... But even beyond that, there are ways to tell a customer "no" without being rude and condescending as Alii was and then threatening me and punishing me for A) getting upset at his attitude and the situation and then B) saying I was going to take this up the ladder and not let it go. I have called and talked to managers at your dispensary before and sometimes it's gone my way and others times I have been told no, but never have I been treated they way Alii treated me. My only intent had been to only take it up with your business ladder, but after literally being brought to tears from your employee, I might take this to social media as well. I honestly don't even know what kind of resolution I am hoping for other than to tell you how bad your employee and this experience has been. Thank you,”

Sean on Decatur is the best. he is so kind and always remembers my name

Been going here for about a year now. I’ve had great experiences in the past here at the Dispensary on Decatur, with the employees and products. However the last few orders/talking with staff/management everything has just been very off/unprofessional. The customer service aspect really isn’t there anymore. When simply trying to place a delivery order and making sure it’s correct & that I’m also getting exactly what I wanted in my order. This has become next to impossible with no confirmation call/support. No one will confirm the order you place, they just assume it’s everything you want is correct when you place the order even if you have questions about something. When I have questions about updating my order or specific information I want about a product, I’m told I have to cancel the whole order & resubmit it. In the past I have had people change my order also give me detailed information about what I’m buying over the phone. This was when I would receive a call in the past to confirm everything in my order. They are unwilling to go the extra mile to make sure a customer is satisfied now. I feel like the new ownership is driving the customer service side down while trying to up their profits side. This doesn’t work in any way for your “EMPLOYEES” & the “CUSTOMERS” ! Was told by a manager to “I think you should go shop somewhere else.” Is this the treatment you’d like as a paying customer ? They told me I’m working the system & thinking I’m getting over on them when all I do is take advantage of the daily deals offered. No apologies or anything. Horrible attitude from most of the other staff as well they just hang up when they get frustrated. Overall this has left a really bad impression on this place now. I’m not sure if inflation/economy is affecting this place. Staffs/management probably isn’t getting enough support from the upper corporate side. I’m assuming maybe they’re frustrated, then take it out on customers. However that’s no reason to speak to or treat a customer honestly. I’ve never been spoken to like that, with total disregard to a customer that’s spending money. I’d definitely recommend going to a dispensary that actually values their customers and treats them with respect/dignity.

Most time place takes care of me Florence Hattery!! I come everyday and spend 100 bucks or more. These horrible bud tender look at my online order and screw the pricing up and actual over charged me tonite for a eight listed 2 for 39 and you charge me 60 dollars for one and not tell me. Can’t open my bag until car to see and then walk back In clearly you see the order is incorrect. You need to fix that piece of shit online server you got and add these prices you advertise up correctly you steal from me one time it want happen agin I promise you

I love going to The Dispensary everyone is always happy

I was over charged. when I went back to correct it the cashier that helped me the first time came over and started saying what he did then started arguing with me saying he already checked the cameras. Then a few seconds later says we can check the cameras. So now he's lying. They check the cameras and 30 minutes later the security guard comes and tells me I'm right. I never spoke to a manager like I asked when I walked up to the counter. the cashier that made the mistake couldn't come out and apologize. I was given a couple of preroll. I don't smoke prerolls because they are often filled with trim. why not give me my points back? And the medical line is a joke unless you have your breast out. I'm done here to much weed in this city to be over charged and treated like a p.o.s.

Lobe it here

They will have 30 people in rec line and if 20people walk in medical and express line you gotta wait for them to go to first! There’s no waiting room with chairs they just throw in the showroom like your gladiators ina mosh pit standing the whole time. Carts half filled with air burning it twice as fast but wait they half price nah you get half so u pay half I don’t care what they say. They probably smoking them by swapping mouth pieces before they get out on display not sure how all there carts are half filled or the vendors just give them the half filled carts cause they’re not one of their top dispensaries. Don’t speak out when 1st inline standing for over an hour while 5 express patients walk in because guess what they go before you don’t get mad about it and ask for Ryan skinner email they will ban you right after. Don’t call them from your number the next day they’ll keep hanging up ten times ina row before even telling you ur banned swear to GOD this happens here. Serene cart is outdoor trash like their customer service no matter what brand it was half empty. It said $10 online not $35 I called my friend to tell them what we saw price was and u can’t use phone you gotta go back inlline. make sure open it infront of them because when you find out the carts half empty and go to return it they won’t take it back. Check it before you pay them and after an hour of waiting you might just take it and leave do your self the favor and just don’t even go here. All the 5 star reviews are artificial they give you 5$ off if you give 5 star review. They probably gonna be first dispensary out here to be bought out and renamed this place reminds me of an episode of bar rescue place is trash

Love the ENERGY in this spot. Great location.

During my last experience (previous wrote a review about it but deleted it cause I didn't like bashing you and still really don't) tonight was first time I was there, but last time I was apparently banned for being upset and having your bud tender fix the problem) check the transaction. anyway, I would like to be contacted by the GM, not by the rude kid who said he was manager on duty tonight) You gave me the wrong product and your Bud Tender argued with me before finally going into store and fixing problem and then had me banned? It was 1g RSO that she argued I needed to use the .5 gram formula for concentrate percentages. I have never argued with any of your Bud tender. I would like a response that I am unbanned so I do not have to take to the Cannabis board that you are denying a medical patient medicine and if you cannot, I would like an official ban (no one told me until being denied my meds tonight) sent to my residence, the length of ban, the date/time

I always enjoy coming into the shop, the best dispensary in Las Vegas hands down great customer service by Sabrina

AVOID IF YOU VALUE YOUR PRIVACY ANY REC CUSTOMER SHOULD AVOID THIS PLACE LIKE THE PLAGUE IF THEY VALUE THEIR PRIVACY!!! They REQUIRE storage of your personal information in their marketing database. The staff at this dispensary are the most dishonest I have ever dealt with in any dispensary in Nevada and have ZERO respect for customers desire for privacy. I was very specific when I 1st went a month ago, I asked if they stored customer information for any kind of rewards purposes they told me they do but will delete my information when my transaction was done, I was told this by a manager that was there as well, it turns out the employee lied to me when she said she actually removed my information from their database. I say again THIS DISPENSARY HAS NO RESPECT FOR CUSTOMER PRIVACY. The manager I spoke to about this Shean was completely disrespectful and very smarmy and did nothing to correct the problem. I left without making a purchase and will never go back there again. They even say they dont store your info on their website but are totally lying.

Clean store, decent deals and helpful employees.

They skimped me a whole gram .. I only found out because I had to open the bag and weigh it again. When I went back they tried to give me a 10$ gift certificate. Grams don’t cost 10$ anymore !!! I didn’t accept it and the manager 86 me from the property. Check your break down teams and train your managers how to PROPERLY handle situations like this. Poor customer service. Never coming back here again and letting everyone one know how they try and cheat everyone from their products.

Not my first time here. I love this place. This is the first time i did delivery. The online ordering was so simple, download your id and confirm. I then received a courtesy call from Daniel stating ETA and Total. Got a text from Endal KA for speedy curbside service. Im so happy The Dispensary came to my rescue through this pandemic. If you want quality with matching customer service spend all of your money here!!!!

I went to this location because I saw they carried the Select CBD Oil for Pets. I walked in and Taylor helped me. She was very knowledgeable about the CBD oil products and the pet treats. She answered all my questions and helped me make the best decision for my pup. I highly recommend this location and because of Taylor I will be back! I left feeling excited because I got the perfect CBD Oil for my dog and I can now help her with her needs. Thank you Taylor!

I visited The Dispensary on Decatur again yesterday. My patient consultant was Ali'i, who provided me with great customer service! Theo was also there so I had a chance to say "Hello" and he thanked me for the reviews I wrote for my last visit. Since I am mainly looking for high CBD strains, Ali'i told me about the strain "Medi Haze" by Deep Roots Harvest, which is a 2:1 CBD/THC strain. They only had it in prerolls, which came in a 3 pack. Tried it last night, as I am switching up my strains as outlined in the book I am reading "Medical Cannabis: A Guide for Patients, Practitioners, and Caregivers" by Dr. Michael H. Moskowitz MD. This book is the GREATEST!! And, The Dispensary stocks some high CBD strains. They also have Pineapple Tonic by State Flower, which is high in CBDa, and I use that to put in capsules and take raw. Raw flower high in CBDa is what I am looking for, because if you ingest it raw, it turns into CBD four times greater according to Dr. Moskowitz! Anyway, as long as The Dispensary has flower that is high in CBD (wish they would get some ACDC!), and a good selection of CBD tinctures, I will be a customer. Thanks for the GREAT SERVICE and thanks for stocking high CBD strains (my new go-to strains for during the day)!!

Excellent concentrates and flower

I’m a local and this place truly is my go to for everything. My favorite thing on the menu currently (and sometimes on sale too) are the Lucky Jack pre-rolls specifically the Desert Unicorn strain 😍

It's been a few months since I've been here but I just discovered this app so don't hold it against me. This was the first ever legal dispensary I've ever been to. I was visiting Vegas and decided to stop in here for my first time. They made my first ever experience at a dispensary feel great! they had a wide selection and the budtender, I forget her name, was truly helpful in educating me. The atmosphere was good and chill too. Would definitely go back next time I visit Vegas.

Ariana and Eli saved my life today!! You guys are awesome and I can’t thank you enough!!

I loved this place, best store hands down in vegas. i've been to almost all of them, these guys know their stuff, use the products they sell, and sell them well. best atmosphere. quick if you wanna be quick, patient if you wanna waste time. todays Budtender for us was Jordan. look for him, he knew what i was asking about...