Dear almaraz580, thank you so much for your feedback. All of our customer feedbacks good or bad help us become better budtenders. Just so you are aware, it is OLCC regulation to not allow customers to handle product. All budtenders must have an OLCC Marijuana worker's permit in order to handle product here in stores, without this card no one is supposed to be handling product. I apologize if other dispensaries have allowed you to do so, but it is a violation of OLCC regulations. We will address all of your concerns to all the budtenders and in hopes providing a better atmosphere on your next visit, and please let us know you left a review and we will take 10% off your next purchase. Have a great day almaraz580 and hope to see you in next time!