I like the shop's staff enough, but ownership is a bit greedy with pricing. They have broke their word on discounts earned through loyalty purchase programs, and do not allow the best flower to be discounted now when you decide to use your reward points for an earned discount, as agreed to in their reward program.
They promised me discounts or deals sent to my email address years ago at provisions before the Willamette shop opened. I never got any discount of rewards, nor any communication from the company since I gave them my email address. I question the motives of collection of these email addresses years ago, seeing that I never got anything in return. What did they ever do with my email information and others?
Why do they advertise a certain strain with a picture that isn't the weed you are buying?
If you are ordering the weed online, it will not look like most of the pictures shown on this menu. What is up with the false advertising?
Just don't put up a picture if you aren't provided one or aren't taking one. Generic nug pictures are misleading to your customers spending hard earned money.
These are honest assessments. The truth may hurt, but its the truth. With all this said, I like the staff enough. A few are above average on service and strain knowledge. Most are nice and don't rush customers. They keep a pretty decent top shelf, though their weed isn't as good as the top shelf competitors they share it with, as I think Nelson, Deschutes, and Evans creek are better for the same price in my opinion. I do like their Durban and MTF, but TJs needs to come out with some new ones, its been a while and I have had the old strains too much.
Like I said, ownership is who i have the major issues with.
- I feel like they went back on their word for the customer loyalty program when they exempted the best strains from the discount
-i feel really bothered by the false advertising with generic nug pictures when there isn't an image specific to the strain given to the shop.
This may be a problem with leafy and their site though. Either way, its disingenuous to your online customers who cannot see the jars you pull from in person.