I purchased a vape pin. Used it, plugged it in would not hold a charge. Returned to the dispensary the next day. The gentleman checked out the vape pen said yes it was true it was not working correct, yet the bad part was that I had to leave & return another day when the manager was present. On my 3rd visit to return it the manager asked just how I used it? Then I was told I overcharged it. ( I have owned a few of these pens, overcharging has never been an issue. I now will take note as to charging times.) I will admit this brothered me greatly, and I said forget it and walked out. After walking out I collected myself and returned 2 seconds later and apologized the the manager “I am sorry” his reply to me was “no your not” Upon his unwillingness to forgive me, I exited the premises. I have used this dispensary a number of times, I will not return nor recommend this dispensary to anyone. Customer service was disappointing.
Ratings and reviews of Top Hat Express
Amazing new owners, great service, and fantastic cannabis. I'm happy and thankful for this place.
Super chill!!
Super helpfully and fun staff. Great selection. Good prices. Well return!!
Great service and prices. Karen and stuff very friendly. Senior discount are awesome. ❤❤❤❤ got very nice healthy clones.
The chillest dispensary by far. The staff is amazing! The deals are incredible. I defiantly recommend this place!
They are the chillest dispensary. Great staff and product!
Shady looking shop with a guy selling vape parts on a foldout table outside of the door. Cannabis looked extremely low quality and loaded with stems. Bad selection of edibles and extracts. I took all this in stride and decided to give them a chance. I bought a vape pen cartridge which stopped working 2 days later. When I went to return it the lady working told me shortly "no returns" and pointed at a sign on the wall detailing store policy. This is not common practice at most dispensaries in the Portland area. I have returned multiple cartridges to other stores with zero problem (most dispensaries will tell you to keep the packaging just in case it doesn't work and you have to return it). In terms of product, price, decor, and customer service This shop is hands down the worst I have seen so far in Oregon. Do yourself a favor and spend your money on cannabis products elsewhere.
I have never had a problem with this place I've always gotten just what I asked for never once was the staff rude or vulgar (like a few places I've been to) damn good prices for 1/8's and single grams and I've only been here a handful of times (so far) but I'll definitely keep coming back hell even the $15 shake I had was the bombdiggity keep up the good work guys
Everything is great. Good selection and fantastic deals!
This is the closest place to where I live, so despite its decidedly ramshackle outside appearance, and the fact that it was on the same block where I've often seen sheriff department cars and deputies responding to calls in some of the multi-family residences, I decided to see what it was like. Inside to the right is what appeared to be a deconstructed wooden something or other. On the left is a foot-square window and two chairs against the wall. You show you ID at the window and gain entry. I was greeted by a friendly man, David I think, one of the owners all of which have the same last name (so presumably this is a family operation). This is about as non-pretentious a pot store you are likely to visit. About 10 by 12 feet inside, two or three glass display cases with probably half or less of the varieties in the typical Portland store. I explained to David that I'd been invited to a Thanksgiving gathering and wanted to bring something that might be new for the youngsters there (those in their 30's and 40's) and that they like (yeah, I'm old enough to have lived incarcerated through the time when an ounce of pot could get you sentenced to 20 years in Oklahoma). He suggested Dawg Walker (Hybrid-Indica Dominate, THC-29.8%, CBD 0.08%). I'd been vaping the classic Jack Herer ( 19.68% THC) and never tried anything with this much THC. I vaped a 50/50 mix of the two and spend two hours in a pleasant haze listening to music and watching the colors on the TV oblivious to the content. It was an altogether relaxing and pleasant experience - next will try the 100% Dawg Walker...
I liked it's obscurity and good prices and the staff has always been very pleasant to me. but as time has passed the quality has dropped significant. stopped coming here as often. hoping someday they'll make a comeback. you can do it, y'all.
The friendly, helpful and awesome staff at this dispo are worth stopping in for. Well-stocked for strains at several price levels, they also have clones, concentrates and edibles. All the good things about THE are balanced by parking issues, a slightly-sketchy lobby area (the first three doors you can see as you enter are all marked "EMPLOYEES ONLY" so you might wonder if you're in the right place,) and a waiting room that tries really, really hard not to feel like a dingy basement but just doesn't make it. So, be strong and tough out the waiting room and you'll be rewarded by the good selection and awesome staff. Honest, I can't say enough about how great the staff is!
Pretty scraggly weed. Overpriced for what you're getting. One joint I bought didn't even get me high and there was 24.03 THC in it. So yeah its crap weed. Crappy service especially when there's only one budtender and 5 people waiting in the waiting room. Hire better staff. And its pretty boring in there. Not much for atmosphere. Probably will never go back because as an OMMP patient I expect better than this.
I was in the area and decided to stop in tonight for the first time. The prices were a little higher than what I pay but I don't think they were overpriced. The marijuana was pretty much the same as found in the general area (the strain I got was good but not excellent) but what stuck out to me was the exceptional service. The tenders were extremely friendly and helpful! I would come back anytime just because the staff was so great. If your looking for a little guidance on what strain is best for you then you won't be disappointed. I would most certainly recommend :)
This home town feel is right where it's at. Thanks for the good bud and powerful edibles. I will be back!
The weed is so full of stems they should rename this place Sherwood Forrest. Just crap pot. Prices are good because the weed is garbage. Go to any other place.
Got clones here and they're not good. My clones from the other shops I have are doing amazingly. The clones from this place are just terrible...
My go to local spot. Very friendly and knowledgeable staff and the product is quality. Decent selection. Parking kinda sucks but I actually like the "under the bridge" vibe. And who cares if the quality of product is there, which it is.
Really did not care much for this place. No where to park and very small (kinda reminds me of someone's dark basement ) The staff was very friendly though! That's about the only thing good about it! Very tiny selection and not very good quality.
The budtenders are great, but that is the only good thing about this store. The flower is low quality and the location is sketchy with a weird maze of an entrance.
Great little spot! The staff is excellent!
Best dispensary I have been to in Oregon so far. Real hometown kind of feel, not a platinum marijuana club. These people actually care and are knowledgeable about the strains. Great place if you're looking for CBD dominant strains too. Check this place out if you suffer from any medical condition.
Very helpful and better prices than some places. Was able to get what I needed and feel that I hadn't gotten robbed.