I placed an online order for pickup (during the virus). Their hours are open until 9:00. I arrived at 8:59, but no one was at the outdoor pick-uo counter. I was greeted by a security guard who told me they were closed. I told him I had an online order for pickup - he was polite and acknowledged I was there by 9, but said "too bad" and wouldn't even talk to the people inside to tell them I was there. I tried to get there earlier, but I drove all the way from Oceanside (30 minutes each way) and hit some traffic. Regardless, a business should be open for their stated hours, especially when they have an order coming.
Hi Oside15! I am so sorry to hear we were not able to get your pick-up to you yesterday. It sounds like we could have been a little clearer in our communication about timing. If you arrived at 8:59 PM we would not have been able to ring you up by 9:00 PM which is mandated by our location. Unfortunately we do have to work within our limitations in order to continue operating. I would love the opportunity to give you the 5 star Torrey experience you deserve. Please reach out to me at email@example.com so we can make it right with you. I do apologize for the inconvenience it caused.