“I've been a medical patient there since October. I tried to come in about a week ago and was turned away after waiting for about half an hour. Then, earlier tonight, there was a long line outside of the building. I stood in the line, as there was no indication that I should do otherwise (like a sign). After waiting about forty minutes in the line, I reach the front to have the security guard inform me that I didn't have to wait in line as a returning medical patient. I told him that there should be a sign, and he told me that there was one, in the front of the building (even though the parking lot is behind the building). When I finally got inside (>1 hour) I told the person helping me what happened, and they told me that they'd get me a preroll "next time I came in while they were working" (I've never seen this person there before). This doesn't seem fair, since and hour of my time was wasted TONIGHT, and since they didn't seem to make any note of this promise, I'm going to assume it was probably not a sincere offer.
This experience, coupled with the fact that I'm often deadnamed and/or called "sir" by the staff (despite the fact that the only employee there that seems to give a shit has made a note on my file about my name and pronouns), has inspired me to never go back to Torrey Holistics.”