Trulieve - Orlando North

This is my spot the staff are awesome they acknowledge you by name as soon as you walk in. They've been doing a lot better with the wait times lately. they take their time and go over the product details with you. I've never been so knowledgeable about terpines and other details of the products I use in my life and I owe that to N Orange Blossom Trail. Trulieve! keep up the amazing work over there. I'll never forget going to the Longwood location and it was near closing and I asked the guy that was checking me out some details about the product I was purchasing and he was like come on now it's closing time. I've never gotten that from any of the staff at this location on North Orange Blossom Trail. I love them over there. I dread having to go over to Longwood.

Heaven and the guys r the best Customer service a1 There very attentive They very knowledgeable Store super clean wait time stays Down They treat there customers like Friends They remember your name and what you like purchasing What can I say AWESOME SERVICE AND VERY Clean

Everytime I go here, it's always a great expirience. The staff is always so friendly and knowledgable. Just stinks sometimes they have very limited quantities. There are always discounts.

preston really helped me and thankyou. ask for LIVE concentrate; Live budder and Live resin especially. i enjoy the hit on the back of your throat from burning and the effects are significant nudge,nudge..

As a first time medical buyer I was blown away. Both the guy working the front desk and my budtender Ansel were kind and enthusiastic to assist me. Great deals and a very nice first timer discount. Happy with my service and the products I got!

I had a problem with a cartridge not working so I took it back. Tori, provided excellent customer service! She was both friendly as well as extremely helpful when it came to doing the return. I will definitely recommend this location to other patients!

Jay provided excellent customer service. I walked in to purchase RSO, and walked out with RSO, and my first TRUpod set-up.

The whole staff was real helpful. The facility was clean and welcoming

Taylor B was an incredible help today. she was knowledgable and helped me find my perfect medication.

One of the best vibes I've had! This strain brings the energy out of your body. Opens your mind to giggly realms. Great for conversations and exciting outlets. Only downside is.... "I forgot"

The incredible Taylor B took great care of me! She gave incredible service as well as helping me find what strain would truly work best for me. 10/10

ALL the staff here is awesome but Alysha is absolutely amazing. She is so helpful and friendly, she knows her stuff. Always great recommendations, always a smile on her face. Thank you!

Luis J is AWESOME! He was very helpful when i picked up my order. I truly appreciate his knowledge and assistance when I visit Truelieve.

Alysha was extremely knowledgeable/helpful and she was more than helpful. Thank you!

Taylor B was phenomenal! Friendly fun & knowledgeable. She made my experience amazing!

Pineapple upside down cake is perfect

Rachel was great and helpful.

Brooke was fantastic Love trulieve Deliveries really help when in a jam And their return policies are top notch 🙌✌️

Torie and all her wisdom and understanding of Truelieves Deals and pricing was able to help me save a bunch of money and get my best Bang for my buck! Thanks again!

My budtender Kyle was super nice to me; he made my day when I was having a rough one. He was patient, kind, and knowledgeable.

Ok, before beginning this review, I need to say a couple of things: 1) I might be biased in my opinion. Having just returned from Colorado and seeing how experienced dispensaries operate, I had an expectation that Florida dispensaries would operate on the same professional level. This one did not, and it may not be fair to expect them to...at least not until they've gained a little more experience. 2) I was feeling horrible yesterday (jangly, emotional, nervous, having stomach upset), which may have contributed (in part) to my disappointment. I arrived at Trulieve at 6pm, one hour prior to closing. Ahead of me, in the outer waiting room, were 3 customers, and one very sweet medium-sized dog. I was greeted promptly, enthusiastically, and directed to have a seat in a cushioned chair in the brightly lit lobby. Although the location was less than desirable, in a seedy-ish little warehouse area, the insides were clean, fresh, sparkly (think MAC store with candy). The guard with the gun seemed happy. The workers out front seemed to genuinely like what they do, as did the two fellows in back...at least from what I observed of them. At first glance, I was thinking "this could be my home," but it all quickly went down hill from there. Two people would walk in, they'd get called ahead of me. Another two would come, and again get ushered to the front on the line. After a while, I realized they were call-in orders--a fact it would have been nice to know. Maybe a little "welcome to our store; here's what to expect" at check in? As I waited, probably about 1/2 hour, things got increasingly chaotic and LOUD. -Workers talking over each other. -A lady, who seemed incredibly over-anxious, asking endless questions. -A fellow stapling leaflets in my ear. It's a cold, echo-ish space. Not the employees fault, although they could be more sensitive that patient's are probably in pain and possibly suffering from noise sensitivity. I was so relieved when they finally called my name, only to be ushered to another (even louder) waiting area closer to the counter. Three people worked that space, a fourth if you count someone labeling themselves a "shift supervisor." It was complete frenzy. -A lady who's script expired at 5 (it took two people to solve that issue). -Customers running out to their cars to download apps. -Another person trying to sort out an ATM withdrawal. -More walk-ins jumping to the front of the line. -Another newbie getting the grand tour from a pleasant gentleman about all things cannabis. -Instructions to text to a number that doesn't work. -A worker behind the counter tapping her fingers, rolling her eyes, talking loudly across the counter. "Is this day over yet?" When I was called to the desk, I was met with shuffling papers and a huff. "Is she the last of them?" the girl said, nodding towards me to a passing by co-worker. I was hoping to discuss my needs, find out more about how script allotments work, see different options and inventory. By this point I felt so stressed, I started to cry (it felt that cold and impersonal). Seeing that, the bud tender warmed a bit then hurriedly asked what I wanted and directed me to two distillate options. "I need to ring them in now because it's 6:58. I can't ring you up after 7." "Are there any other products I can see?" I asked. "We're not going to start you on a lot of stuff now. We're going to have you try these two, keep track of what you use and how you feel. You'll get more next time." she answered. Rather than consultive, it felt dismissive. Have you considered I'm on disability and may want to buy more to get the most from my discount? If you know you can't ring up after 7, why not have more people help customers or stop walk ins after 6:30? Why not educate customers at intake about needing cash for their order? Why not have a display of empty containers in the front lobby (or at least brochure) so people can preview options? At the very least, can you muster up a smile and compassion, rather than making me feel like I'm keeping you from dinner? In short. The product is good. The place is pretty. The advice/strains solid (maybe). But the wait? The feel? The service? Absolutely dreadful. (like DMV x 100, dreadful). For comparison, today, I went to Surterra. Holy cow, what a difference! Tea in the lobby... display boxes on the wall...counseling about how my prescription works...6 different options... a hug...pointed questions about my issues...free delivery...even a new customer $50 off $100 discount. Where Trulieve gave me anxiety, Surterra gave me relief. I know where I'll be taking my business in the future.

Antoine was very professional, easy-going, and customer service oriented. He had quick and effortless knowledge to help tailor the correct products to my health care needs, and he helped make my last purchase one that I will remember. Thank You A Frank

A thing to add, Trulieve fix your online ordering system it's absolute shit. Love your products but man..

I’ve been a loyal shopper and have patient to trulieve since I have received my medical card. I always come here for my flower and carts and the quality is top shelf. I have one issue with trulieve though and that with either their measuring system or the people because I have been shorted on 8ths multiple times now. That’s comparable to a pharmist taking your money and I don’t think that’s right. I’m writing this review because I reach home after picking up to trulieve only to see I was shorted on my flower again. I hope to see change but keep up the good work non the less