Trulieve - Sarasota

My only complaint is that on 4/6/23 I asked for a copy of what I purchased for the year 2022, I was told they have a new computer system and cannot retrieve older records. I thought this was at least a medical related service as in a pharmacy. There are other reasons to keep records for even longer periods. Very irresponsible in my opinion.

I made an order from the Sarasota Beneva store for 2 eighths. Get the confirmation that it is filled and ready for pick up. So I drive the 6 miles to the store and get there and wait. Finally I get called back and they tell me my order got lost. So guys we are talking lost between me getting the text and going and getting, well trying to get my order ! The upsetting part was no manager tried to intervene and make it right!!?? As much as we patients spend monthly I feel I should have been treated with a little more courtesy all the time not just because it's the holidays. I left empty handed and went to MUV

I didn't like anything about my visit. wait time was 20 minutes. budtender lady was dreadful and put my vibe into nasty feeling. whole atmosphere was disgusting I ended up walking out in the middle of a sale because of how the lady was just taking her time. it took her 20 minutes to go to the back to find something. other places people have great flower and cheaper way cheaper trulieve is a rip off. grow healthy is awesome prices are great customer service is great flowers always fresh and great. I will never go to trulieve again. I hope they go out of business

Michael was sweet and SUPER patient. I am looking forward to my next trip to trulieve!

I would like to thank Jeanette, Sue, Stacey, Whitney, Lucy and Mike for helping resolve an issue that I had at the Sarasota Truelieve location. They followed up with me diligently until the issue was resolved. They got me the products that I wanted, gave me free delivery and a very generous bag of “swag” for the inconvenience that I experienced. This more than made up for the problem that occurred. I appreciate their excellent customer service! Thank you all for resolving this quickly and professionally! Much appreciated!

They have the best selection but they just can’t get it together. The wait time is always intense and they don’t seem to care. I only shop here when I’ve exhausted all other options, and even then I often end up empty handed. The atmosphere is horrid because everyone is angry because of the wait and getting skipped because “the new system.”

trulieve finally seems to have gotten a better understanding of the placing an online order and getting you in and our efficiently. jesse was good as well, engaging with me while processing my order.

William from sarasota trulieve is a great worker and will make sure you get what you need!

Sometimes a long wait but other than that good stuff! always have what i order!

Never have had any issues as of yet. Jesse and the rest of the staff is always courteous and professional.

A full 24hrs after placing an order (no shorts when placed), I get a call, “nothing you ordered we have in stock”. Glad to see the new & improved computer system is worse than the prior system. Come on Trulieve, by now this terrible inventory management system should be a very distant memory, but worse? Your people & products (when you have inventory) are good, but fill rate is not acceptable at any point.

If you are a true connoisseur of cannabis living in Sarasota county then this dispensary will be your best option. They have the most selection of flower that I have seen, as well as many high potency THC strains. Product-wise, this location has the best stuff you can get locally. However, prepare for long wait times and to be treated like cattle by the staff, who seem to want you in and out as fast as possible. But if you want the best stuff you can get in town then this is the place to go

I just wanted to say, Thank you to every member of Trulieve’s staff, especially during the 2020 COVID-19 pandemic. You are my essential workers. 👏👏👏😷 From the front door to the front desk and through the door into the dispensary, every employee is working hard to keep everyone happy. You are all appreciated more than you know. 🙏👏👏👏 It’s the Trulieve CEOs, and the companies job to figure out how to keep the well dispensaries stocked. Name tags for all employees would be great. 😷

The wait time needs to be worked on so bad at this place, 2 hour wait for an online order and ontop of waiting outside not one but two employees come out front for a smoke break! How do you have time to send two employees out for smoke breaks infront of customers for one but yet make me wait 2 hours for One container! One darn container! Come on ! Get your MESS together!!

Made my visit very plesant easy and were very attentive. They were great .

This dispensaries is absolutely garbage there generally out of stock of anything decent been waiting for Kief since it came out checking everyday never in stock if they do have something in stock guarantee you it's going to be very low THC I mean my mids being more potent than their crap they don't post THC levels online forcing you to have to waste your valuable time to go to a dispensary to discover its garbage I will never waste my time with this dispensary again

I’ve been going to this location for 2 years and I can honestly say their customer service is wonderful! They have good stock and wait times are nice as well. I especially love Shawn, he treats me kindly and with respect. You can’t go wrong with this location or anyone who works here!

Absolutely the best retail location for mmj patients. Wide variety of products and steady variety of strains on flower. Lots of knowledgeable staff members and non rush atmosphere makes for a peaceful shopping experience. Although quite busy at times one may save time by using their wonderful online order system and pay when you pickup your medicine. Nice system. Clean professional atmosphere and medically sterile environment.

Great place. Peaceful and knowledgeable as allowed..

Very busy. Expect a wait. Had delivery today and Micheal was my delivery person. Very accommodating. Because of him I’ll get delivery again. But they charge 15.00 no matter how much you spend. Otherwise no problems.

Tony D was very informative on the many variations and medicinal uses. He was professional, courteous, and knowledgeable. Thanks for all your help. I will definitely be returning.

Awful. Not a good experience.

Outstanding service Bernard stepped up this morning when I asked for flower. Showed me everything they had, picked a couple different strains. In and out with half an oz in less than 15 minutes

Awesome store . Much larger than Bradenton but very efficient . Very nice staff. Always helpful