I was very happy with not just my first visit but all of them. Hardly any wait time. I can't speak to flower but all other items consistently in stock.Great quality across the board. Mngmt is very understanding i had a Trupod cartridge leak and no qustions asked they replaced it. I was also able to exchange a concentrate pen with no hassle. As someone new to concentrates all my questions,of which there were many, were answered patiently. From different carts, i prefer the Trupod for TruStik carts.The variety of distillate syringes, RSO oil, Rosin are all excellent quality. I enjoyed being able to try different delivery systems and products at the same pharmacy. As soon as im approved for flower I'll update my review.
Always best flower around. Started ordering online and waited 3 minutes yesterday.
Very dirty Tallahassee location. Employees need better training and understanding of product and importance of their job. Find myself spending less and less money here than previous trips.
As far as service, this is the worst dispensary I've been to. My comparisons are to two other dispensaries in town and two in Oregon and they all outshine this place. I've been to this store 5 times over the past 3 months. The budtenders here are without knowledge and have absolutely nothing of interest to offer - whether prompted or not (which makes for poor salespeople too). The greeters have been very welcoming, although they certainly don't give any direction about the process for new-comers. The store is more often without flower and, just as sadly, the website doesn't readily offer that info - you have to click on each strain separately only to learn that they are sold out. Some of the vape products I've tried have a really bad aftertaste to them. I will say, however, that the quality of the potency of both flower and vapes have been consistently very good. Overall, the store seems very poorly managed. The only reason I return is because the location is super convenient to where I work.
After speaking with Emily Wood about my concerns of the effects are of e-liquid, MCT oil and botanical terpenes in their vape products. I also brought up the fact the trulieve uses other carrying agents such as TecTemper which is classified hazardous material in much of their TruClear line. She explained that she would note my account and the store would be able to exchange my products no questions asked. When I arrived 3 employees inspected my return while calling me a liar the whole time, causing me to break down in tears... Someone from the back came out and finally let me return the products. After the return was complete, I finished my transaction for the order I had placed for the replacement products on sale. However they DID NOT apply any discount what-so-ever! With it being an order placed online on the sale weekend I should have at least gotten that discount. On top of that I clearly listed in the notes on the order to use BOTH of my discounts on the order when it was submitted. So on top of everything else they ended up overcharging me $81! THANKS TRULIEVE
Trulieve Cost me a days pay because they didn't deliver on the scheduled date and won't even attempt to get it to me even though I had taken the day off to meet them. No discount just an I apologise take tomorrow off too or do without your medication. I'll never use Trulieve again if they don't get it together.
Always a long wait without any feedback of estimated wait time from staff. Need a policy of how to help the next person...just hives you your folder and expects the customers to figure it out. Maybe s number system? Plus there is a tip jar out. Manager states it's has always been there. I think it is out of place for the money that is being paid. He stated that the workers are college students making $9 to $11...and it helps. With the $$ we pay for the specialty doctors, the registry and the product...I would think Trulieve could pay them enough to not ask for tips. Yes, manager, by putting out the jar you are asking, although not required. I have been 5 times and left 3 times without product, twice due to wait time and again this time after a realizing that this is not the right place for me. I like the products...but I won't be back.
The wait time at the Tallahassee shop is regularly 30-40 minutes from when you walk in and leave, even on Sundays. Tip jars seem out of place in a medical dispensary.
I drove 5 hours round trip to pick up a online order that I received a confirmation email stating I had 24 hours to pick it up They told me they cancelled my order!!!! NO NOTICE, email text , phone call or otherwise. When I left a Google review they quickly responded publicly to want to fix it. I emailed them as they requested. NO RESPONSE!!
Hello Mlcarr. I am very sorry to hear of this negative experience.If you would email Customerservice@Trulieve.com and reference this review and the google review we will work towards correcting this issue. We want absolute satisfaction from all of our patients and we look forward to hearing from you.
The website has not been updated in weeks. No way to place online orders call store direct and nobody picks up. Try calling the call center just to wait on hold and get dumped to an answering machine. Leave a message and don't even get a call back. 😡🤬😠😡
Hey Jacob, We are sorry to hear about this issue. Email us at Customerservice@Trulieve.com and reference this message so that we can assist you.