Trulieve - Tallahassee

The lady told me that they didn't have in store express pickup. I checked in online, and it said, no modifications in store express pickup.And I picked that one.Then, when I got to the counter, I asked the lady that was helping me.When did they stop in store?Express pickup and the lady told me that she didn't know.And the lady that said they didn't do it.Anymore in store told me that she was not gonna serve me.Because I was being rude and loud I wasn't even talking to her anymore I was talking to the lady that was helping me and the lady that told me they don't do in store express said she wasn't going to serve me and told me to leave and she called the POLICE THAT WAS NOT ACCEPTABLE I DID NOTHING

A great place to go to find some of the best staff to help you through your experience.

The thc percentage of the products listed online are not accurate. False advertisement. Many times I order a product and the percentages are lower than advertised. When I go to pick up my online order and see that the percentage is lower than advertised, they give me a hard time and want me to have to wait outside in line to order again. Update your website with accurate numbers like the other stores in town do. I shouldn't be expecting a 17% - 21% product and received a 12% product!

Scott Gans from Trulieve is the best. I tried to call the Trulieve number and was on hold the entire 30 minute drive. When I arrived I told the young girl at the door what happened, she apologized and took my number. When I was brought into the main room the Area Manager Scott Gans noticed I was not happy, listened to my story, walked me to the representative, and I received a discount for my inconvenience. I told him I use their powder in my tea. He remembered and gave me a Trulieve mug. I normally go to Trulieve for their amazing product, I now go because of the service. Scott Gans from Trulieve is the best. Thank you I love my Trulieve mug.

Dalton was a fantastic guide - he gave me tips on how to best use the product that really opened my eyes. Overall a very professional experience. Exemplary customer service, IMO.

I wish I could leave zero stars. This place is unbelievable... You make an order out, they don't inform you that it's ready and then they restock your product and sell it again. That's ridiculous no other company does that. when you call there 1-800 number you're on hold for 20 minutes at least if not an hour just to be told that your items are restocked through no fault of your own. I'm done with them.

I ran into some issues as my online order was not received.. already having a bad day I was about ready to leave but sales rep Pierre Touze insisted on making it right. He was very nice, professional, and didn't mind taking multiple trips to the back to fulfill my order request. Best sales rep I've seen by far. Trulieve Tallahassee needs more employees like Pierre!

Had an awesome visit to Trulieve Tallahassee. Even though there were a few patients, I didn't have to wait very long at all. Also, Bakari went above and beyond to make sure I got an in-depth breakdown of the new CO2 Truclear strains in stock, and he helped me put together a big enough order to get one of those sweet new jerseys! Can't wait to go back, looking forward to trying some of the new gummies or cookies

I won’t purchase my medical mj at any other dispensary. Trulieve has been fighting for our rights from the beginning, has the best products in Florida, treats customers like gold and their staff is amazing! Any time I’ve called the call center, I’ve had excellent service and my newest location since I moved, is the Tallahassee location. The staff at that store are all very good to the customers and I feel like I matter to them when I’m there. I even went in this past week and had a particularly horrible day. A lot is going on in my life right now and I had just left a doctor appointment with a new gi doctor who judged me harshly for my choice of medicine. She was very demeaning and condescending. She refused to give me an excusal note that was promised as well. I was trying not to cry, but the young lady up front could tell I was very upset and had been crying. She asked if I was okay and I started crying even harder. Then she asked me if she could give me a hug. That meant so much to me. She is the same age as my daughter and it’s been almost a year since my daughter moved to Indiana with her fiancé. I haven’t had a hug from anyone besides my husband in a long time. COMPASSIONATE CARE. THANK YOU TRULIEVE. <3

I was very happy with not just my first visit but all of them. Hardly any wait time. I can't speak to flower but all other items consistently in stock.Great quality across the board. Mngmt is very understanding i had a Trupod cartridge leak and no qustions asked they replaced it. I was also able to exchange a concentrate pen with no hassle. As someone new to concentrates all my questions,of which there were many, were answered patiently. From different carts, i prefer the Trupod for TruStik carts.The variety of distillate syringes, RSO oil, Rosin are all excellent quality. I enjoyed being able to try different delivery systems and products at the same pharmacy. As soon as im approved for flower I'll update my review.

Delivery this time by Aaron I think his name is...for my second delivery from Trulieve...was professional and efficient and Aaron very charming. I now love Trulieve delivery from their Tallahassee store and I will use it regularly. All the new flower I got is loud and well cured. Ssh never disappoints.

best stuff ever

As far as service, this is the worst dispensary I've been to. My comparisons are to two other dispensaries in town and two in Oregon and they all outshine this place. I've been to this store 5 times over the past 3 months. The budtenders here are without knowledge and have absolutely nothing of interest to offer - whether prompted or not (which makes for poor salespeople too). The greeters have been very welcoming, although they certainly don't give any direction about the process for new-comers. The store is more often without flower and, just as sadly, the website doesn't readily offer that info - you have to click on each strain separately only to learn that they are sold out. Some of the vape products I've tried have a really bad aftertaste to them. I will say, however, that the quality of the potency of both flower and vapes have been consistently very good. Overall, the store seems very poorly managed. The only reason I return is because the location is super convenient to where I work.

I think. Tallahassee is overall the best,very little wait time and their online menu is very accurate,only problems i have had were rectified quickly to my satisfaction,i highly recommend them

After speaking with Emily Wood about my concerns of the effects are of e-liquid, MCT oil and botanical terpenes in their vape products. I also brought up the fact the trulieve uses other carrying agents such as TecTemper which is classified hazardous material in much of their TruClear line. She explained that she would note my account and the store would be able to exchange my products no questions asked. When I arrived 3 employees inspected my return while calling me a liar the whole time, causing me to break down in tears... Someone from the back came out and finally let me return the products. After the return was complete, I finished my transaction for the order I had placed for the replacement products on sale. However they DID NOT apply any discount what-so-ever! With it being an order placed online on the sale weekend I should have at least gotten that discount. On top of that I clearly listed in the notes on the order to use BOTH of my discounts on the order when it was submitted. So on top of everything else they ended up overcharging me $81! THANKS TRULIEVE

Always a long wait without any feedback of estimated wait time from staff. Need a policy of how to help the next person...just hives you your folder and expects the customers to figure it out. Maybe s number system? Plus there is a tip jar out. Manager states it's has always been there. I think it is out of place for the money that is being paid. He stated that the workers are college students making $9 to $11...and it helps. With the $$ we pay for the specialty doctors, the registry and the product...I would think Trulieve could pay them enough to not ask for tips. Yes, manager, by putting out the jar you are asking, although not required. I have been 5 times and left 3 times without product, twice due to wait time and again this time after a realizing that this is not the right place for me. I like the products...but I won't be back.

I went to this Trulieve location and was overcharged. I contacted them multiple times about getting a refund and they have refused to refund me. Won’t shop ever here again

The worst mangers, uneducated staff! This company is the Walmart of dispensary.

They where very knowledgeable. All had smiles and ready to help.

Always best flower around. Started ordering online and waited 3 minutes yesterday.

Okay, so this was the first experience I have ever had at a medical dispensary and it was the most pleasant and amazing experience of all. I can honestly say I had a good time and I was well informed on everything I asked questions about. And the best part is that they have a variety of strains and all of the products I purchased today are extremely good as well as potent. The extracts I purchased taste extremely terpy, clean, and smooth coming out of your throat rolling onto your tastebuds. Nothing beats the taste of clean extracts, however, the dry-herb vaporizer and cartridges are terrific as well. The effects are almost instant. Putting your mind into a terrific and pleasant state. Relieving everything that you thought couldn't be relieved by a dry-herb vaporizer. I'm a very big fan. I don't feel the need to spend my money at Knox or Surterra and try there products because I am confident that I will be content with the everything I continue to get from Trulieve. Trulieve is the best, I can honestly say this.

Been here a few times. Can't stand the terrible tasting product anymore. The dispensary atmosphere is nothing special. The staff there is amazing though. If I return, it is only because of the staff. Would not recommend Trulieve to a friend.

Very dirty Tallahassee location. Employees need better training and understanding of product and importance of their job. Find myself spending less and less money here than previous trips.

Staff is all around good people. Certain members definitely have there off days. Product has been great so far. Wish they had green crack available in 1/8. Otherwise definitely worth checking out.