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Logo for tru|med Dispensary (Med & Rec)
DISPENSARY
MEDICAL & RECREATIONAL

tru|med Dispensary (Med & Rec)

Leafly List Winner
Leafly Lists recognize and celebrate the best retailers serving top-quality cannabis with exceptional customer service in their community. Look for the iconic green ribbon throughout our platform that designates them as a Leafly List winner! Learn more.
Phoenix, AZ
4.7(8,622)
1659.3 miles away
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Ratings and reviews of tru|med Dispensary (Med & Rec)

4.7
(84 ratings / 8538 reviews)
4.8
Quality
4.7
Service
4.7
Atmosphere
write a review
Reviews 7369-7392 of 8538
August 26, 2015
b........2

So far the best flowers I've seen in Phoenix. Super knowledgable staff and a great Sativa selection!! It's a well run business and the prices do reflect that, but the medicine does back it up compared to the competition. I will be back for sure.

Dispensary response:
Thank you for the well-written review on our flower! We are so glad you enjoyed the meds and look forward to seeing you again!
August 28, 2015
November 22, 2015
t........4

Best quality I have found so far...

Dispensary response:
Thanks! Glad you enjoy the wonderful medication we provide! See you next time!
November 24, 2015
October 30, 2015
D........3

I love going to this dispensary because they are friendly fast and clean and they have the best flowers.

Dispensary response:
We're glad we have provided you with top quality meds and that you're able to get in and out in a reasonable amount of time. Thank you!
November 10, 2015
October 26, 2015
t........z

Seriously my favorite place to go to for meds!! Staff is always friendly. Hands down best bud in arizona!

Dispensary response:
Thanks for choosing us as your dispensary of choice! We are so happy you've been impressed. See you next time!
November 10, 2015
November 21, 2015
h........f

Tru med is one of my favorites! My experience there is always amazing and the flower and concentrates are A1. Some of the best in the valley in my opinion

Dispensary response:
Thanks for your loyalty and for rating us at the top! We are happy you're always impressed with the meds we offer!
November 24, 2015
November 21, 2013
s........e

This is not my first visit or review for these guys, but rather an updated opinion. Firstly, I absolutely LOVE Tru|Med and everything they provide us patients, from the first-class facility to the high quality meds and the amazing staff. I was coming here exclusively on a regular basis starting a few months ago, but recently, and unfortunately, that's changed. Here is why: 1) You close at 6pm on 4 out of 6 days Monday-Saturday. Shutting things down an hour earlier than the majority of state licensed dispensaries may not seem like an issue, but it is for us patients who have to drive a bit further to come to your location. Several times I have tried leaving straight from work to fight traffic in hopes of making it by 6, only to arrive at 6:15 to a closed gate. By then I still have enough time to drive all the way out to AZCS in El Mirage by 7pm and get just as high quality of meds. It's a killer 2.5 hour round trip for me, but it's essentially become my only option with you guys closing earlier than most. 2) There are rarely specials. The 4-gram sampler and $100 quarters are static and always available so I wouldn't exactly consider those specials, $100 top-shelf quarters are readily available at several other reputable locations as well. Only a couple times has a special been posted that intrigued me enough to come in on a day I wasn't planning to. In my opinion, that is the purpose for specials! 3) While in the waiting room during a recent visit, another patient whom I've ran into multiple times there asked me if I was part of the VIP Program as well. My response was one of the clueless nature seeing as though not a single Tru|Med employee has made mention of a VIP Program or what it takes to achieve this secretive status, and I've had the pleasure of meeting almost all of the staff. I find this bothersome and I'm sure some of your other loyal patients will feel a lack of appreciation as well. I was purchasing more than him on a weekly basis, but because he has the ability to come in every other day for a gram or little more due to living only a couple blocks away, we who drive from further out once a week and purchase larger quantities become inferior. I can't seem to justify that no matter which way I look at it. I can count on 2 fingers how many times Tru|Med has tossed in a free gift (one of which they were giving to everyone), whereas Arizona Cannabis Society has given me a free pre-roll every time I've driven out there because they remember me and that I drove over an hour just to get there. That is the difference in compassion and patient appreciation that I'm trying to point out. I'm not saying you guys should start handing out freebies as if you're a charity, but people tend to seek out other places if they don't feel appreciated. Sorry for the lengthy review, I just felt I needed to be somewhat thorough so that you will understand I'm not here just to gripe. I'm writing this because I love Tru|Med and I want to remain coming here and watching this place grow, but for now it looks like I'll continue being an every-once-in-awhile visitor.

3 people found this helpful
Dispensary response:
We really appreciate you taking the time to write us such an extensive and honest review. We do take your feedback seriously and want to get back to you regarding these issues. 1) As far as the hours go, shortly in the New Year, we are looking to extend our hours of operation till at least 7pm every day. Closing at 6 has been a concern of ours but having only been open for 3 months, we needed to make sure we had the appropriate number of staff on board and an idea of how well the business was doing before closing at a later time. We really do appreciate you coming from such a distance and want to make sure that we are able to be open for you after you get off work. 2) Yes, we agree that our specials have been repetitive but please be advised that our new cultivation facility is almost completed therefore, we will be able to offer more daily specials in the near future. This is something we look forward to updating more often! 3) We are so sorry that you felt left out of this 'VIP' program. The VIP program is something we recently initiated for certain groups of people: vets/military, employees, medical evaluation clinic doctors and patients who we do see very often. But you do make a valid point and we completely understand your frustration. Next time you're in, we would love to make it right for you and come to a resolution. You are an important customer of ours and we do want you to feel appreciated. Again, no need to apologize for the lengthy review...this is something we really use to make our business and customer service better. We hope to see you again soon and again, thank you!
November 25, 2013
October 21, 2015
a........l

Overall good experience. Selection was a bit low when I went in last time, but sales person said that would be remedied soon. Nice quality flowers.

Dispensary response:
Thank you for your understanding and for leaving a great star review even with the lack of flower that we had at the time you were here. More strains are hitting the shelf as we speak and hopefully we'll be well-stocked very soon! Thank you for being so patient!
October 23, 2015
August 16, 2015
J........G

TruMed is on point with their high quality flower and concentrates. Usually our budtenders Nick, Lily and Gabby are always super helpful and very friendly. All their employees are highly knowledgable and will help you find out what meds are right for you. I would recommend this dispensary to anyone looking for top shelf meds in Arizona.

Dispensary response:
Thank you! All three of those patient educators are very knowledgeable and extremely helpful! Glad you enjoy everyone and we can't thank you enough for your loyalty!
August 20, 2015
July 23, 2015
r........t

TALK ABOUT QUALITY! Do yourself a favor and check this place out. I was a first time patient over a month ago and left extremely satisfied. Their prices are a little steep for me but you are definitely paying for the awesome quality. They grow all their own strains, which keeps the employees extremely knowledgeable about their product (and friendly!) The staff is awesome and welcoming as well as the atmosphere! This shop deserves to be phoenix's number one dispensary if it isn't already. Keep up the good work, tru|med! You're killing it out there!

Dispensary response:
Wonderful! We are so happy you have been impressed since the day you stepped foot in here and hope you continue to enjoy everything we have to offer you! We hope you're able to vote for us on the New Times Best Of website!!! Thank you!
July 24, 2015
December 17, 2015
E........d

Always very educational. Great choices and wonderful customer service

Dispensary response:
Thank you! We're happy you're impressed and hope to see you again soon! We appreciate your review.
December 18, 2015
September 24, 2015
H........d

Closest one to me in Scottsdale. Friendly staff. Seemed to push leaflet a lot but didn't have the stands or that many strands when I went in. They said they had a bunch coming in that evening. Pretty legit and on par with the others around town. Didn't have to wait very long and the strains they had looked extremely high quality.

Dispensary response:
Thanks for the feedback and your review! We try to stay on top of the menu often throughout the day as our strains change constantly. If you ever do see something on the menu and want it, feel free to call and place it on a 48 hour hold! We'll be happy to do that as product sells quickly! Hope that helps! See you next time!
September 29, 2015
March 19, 2015
s........1

KABAM! The great "true" no pun intended " Med"once again outdid themselves! I've said it before, and I'll say it again, these ppl know what they are doing! Please take my advise, stop wasting time, and go ger what you pay for. If you wang the best there is only one way... That would b Tru-med hands down! Not to b a cocky know it all , but I am, been growing for over 12 yrs, when I'm here I go to the one and only place!!!!! Yep I'm a huge pot snob! BOOM GO"s the DYNAMITE! Again no need to look any further, this is your place! Great crew,great attitude, a+ medical product! If your looking to get away from those nasty pharmaceutical cocktails ( pain pills From the pill companies! F them! These guys can help! I promise

2 people found this helpful
Dispensary response:
Thanks so much for that enthusiastic review! We are so happy to know that you always have a great experience here and appreciate your loyalty!
March 20, 2015
December 17, 2015
C........n

awesome customer service great flower

Dispensary response:
Thanks! Glad you enjoy the medication and customer service. We appreciate the review!
December 18, 2015
November 12, 2015
E........s

Trumed definitely has the most potent, best smelling medicine.

Dispensary response:
Thanks! We're happy that you're pleased with the medication we have. Thanks for the review and we hope to continue to provide only the best! :)
November 14, 2015
August 6, 2015
B........0

I have been to a few dispensaries and this is one of the better ones. The flower is great quality and I liked how they let you pick the actual nugs you will be taking home. The service is awesome! Very friendly and knowledgeable. It was a very comforting and welcoming environment, and the staff knows their stuff. It is a bit pricy, but you really get what you pay for.

Dispensary response:
That's great to hear! We're happy you appreciate the great quality meds we offer and enjoy picking your bags out! Thank you for the review!
August 11, 2015
October 23, 2015
b........e

Fantastic quality, atmosphere and staff. This is the go to dispensary if you do not want to be disappointed.

Dispensary response:
Thanks for the review and glad to know you were impressed with us! We look forward to seeing you again!
October 23, 2015
October 13, 2015
b........8

These guys are always on point, nice and friendly staff that is always knowledgeable of products plus a huge variety to choose from

Dispensary response:
Thanks so much! We appreciate the feedback on our excellent patient educators and happy to hear you enjoyed the products too! Hope to see you next time!
October 15, 2015
October 9, 2015
t........t

Amazing staff and service - really obvious that they are passionate about what they do! Super Inviting atmosphere and top quality product. Thank you Colton!

Dispensary response:
Thanks for the feedback on our great customer service! We try to provide the best service possible and glad we're succeeding! And Coleton is such an asset! :)
October 12, 2015
October 9, 2015
E........7

Best flowers in phx no doubt, dog friendly environment how cool is that! Thank you trumed for bringing flame to the game !

Dispensary response:
Thanks for such a nice review! We appreciate you very much and look forward to seeing you next time!
October 12, 2015
October 2, 2015
b........i

I LOVE this place! the quality here is top notch and the faces are always happy and smiling. :0)

1 person found this helpful
Dispensary response:
Thanks for your feedback and we're so happy you're impressed! See you next time!
October 7, 2015
November 1, 2015
r........1

Forgot to mention the Flower is on point very good strong & taste like candy! lol just saying thanks luke

Dispensary response:
Thank you for adding that comment! ;) We're glad you enjoyed it!
November 10, 2015
May 22, 2015
C........3

So I recently got my medical card, and the doctor had messed up sent the wrong picture (the picture is of my brother, who went through the same doctor to get card) to the state but all my correct information. So my card has all my info except my picture. I've gone to other dispensaries and they all excepted my card because I also brought my state ID and the verification paper work from my doctor. I tried going to tru Meds and got turned down. The manager was nice and front desk lady was nice at times, but I thought it was EXTREMELY rude that the front desk worker said to my face "I don't believe you" when I tried to explain everything about my card. I can't do anything about it, I understand why they had reasons not to except it, but it was very unnecessary for her to say " I don't believe you." Other than that, seems like a good dispensary.

1 person found this helpful
Dispensary response:
Thank you so much for writing us a review providing your feedback on your 'first visit'. We are so very sorry that you felt disrespected from the check-in agent. We did discuss the situation with her after reading this review and hope it was just a miscommunication between you two. Hopefully our general manager, Scott took good care of you in the waiting room and you felt more at ease. Again, we apologize for not being able to take you back and also for making you feel uneasy. We really take pride in providing exceptional customer service and really want to make things better for you. If you do come back, would you be willing to speak to Scott or another manager? Thank you again and sorry for everything!
May 23, 2015
November 28, 2015
W........6

This place has a really cool vibe and friendly staff. Definitely worth checking out if you haven't already!

Dispensary response:
Thanks! Glad you're impressed with our meds and atmosphere! Hopefully that '2 star' you gave us on atmosphere was a mistake :) Thanks again!
December 1, 2015
September 5, 2015
p........0

this dispensary has the highest quality buds out of all of the places ive been in the valley. You will pay a little more than other places but the quality is worth it. The staff is very informative. its my favorite place to go in the valley

Dispensary response:
That's great! Thanks for your feedback and we're so happy to hear you appreciate the great quality meds and customer service we have here. Thanks again!
September 12, 2015
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