I have been a patient/customer of MUV-AZ for most of this year, spending a hefty amount of money with this dispensary. I have been to many other dispensaries in and out of state, and would NEVER see what I witnessed in the lobby on 12/3. In line outside the lobby, I was 1st to go in, then an elderly man is next behind me with his service dog. I did not know the man, but we had a good connection. I have experience training dogs to be of service for humans( Alert, PTSD etc ). All sizes and breeds from Shepards to Chihuahuas. His dog was a bigger mix breed, well trained, well behaved, zero signs of aggression. Very kind. The security guard that day was clearly uneducated of the ADA laws for service animals. I was appalled on how this situation was handled. After I give the front desk person my MMJ card, the older man with service animal comes in behind me, but the security guard tries to stop him saying the dog needs a vest if it is a service animal - INCORRECT. The man kindly stood up for his rights and the service animals rights , and the security guard runs inside the dispensary just to grab a manager?? Only 2 questions you may legally ask - 1. Is this a service animal? 2. What task(s) does it perform? And that is protected in all 50 states in America. Thanks to the ADA laws from 1988. As we sit in the lobby, waiting patiently to get our medicine, a manager ( he would not give me his name) came out and approached the man and says " Hi sir, sorry but we have had someone get bit before, so we need to make sure the dog is vested up". -INCORRECT This manager then sets my PTSD off. I quickly stand up to acknowledge the manager for what he is doing, but to please read our service animals cards ( both the man and I have them for uneducated people to read in these circumstances, and what the ADA laws are.) The "manager" refused to look at cards, told us he doesn't need to read it. The man, " I have PTSD and you need to learn the laws" I quickly grabbed my MMJ card back, when a budtender came out and called my name and I took my business elsewhere. I am so disgusted with the treatment we received that day. I wish I knew who that man is, so we could go together on this to file a claim with the ADA and your business. I tried to call back to receive managers name again, and they refused to give it to me, and said he would call me back after getting my phone number. I never received a call. Ironically, one of your budtenders gave me an assistant managers business card months ago because we do commercial real estate and I was talking about helping dispensaries expand out here. He stated they were the one to talk to about that as he mentioned them trying to move to an old drive-thru bank, but were unable to with our state regulations? Both the man and I did not receive our medicines and we clearly will be going elsewhere. I even purchased a MUV vape pen that was a lemon, and I could not even get that replaced. I just left that on the lobby counter. This incident gets my heart going every time I think about it, and I find it to be unreal that a healing facility like a dispensary would show such actions. I am not sure what you can do to ease this situation from my end, but I figured I would let you know what happened before filing a complaint.
Ratings and reviews of Zen Leaf - Cave Creek Road
AltMed/MUV is now owned by a huge conglomerate, probably traceable to Monsanto. They sold for 15.8 BILLION dollars. B-ILLION: "CHICAGO and SARASOTA, Fla, Nov. 11, 2020 (GLOBE NEWSWIRE) -- Verano Holdings, LLC (“Verano”), a leading multi-state cannabis owner, operator, and manager today announced the signing of a definitive merger agreement to acquire and combine operations with Alternative Medical Enterprises, LLC, Plants of Ruskin, LLC, and affiliated companies (collectively, “AltMed”)" Someone has to pay for that. So they have sold me bags grossly underweight but this time they substituted Strawnana Popcorn Shake made by MUV for the Genesis Strawberry Banana, and the buds were so small they were a disgrace to small buds, even. WTF?? Two calls, managers refuse to come to the phone. "Nothing we can do." Well there's something I can do so last night I filed a consumer fraud complaint with the AG. Today I will relish filing the same complaint with DHS. 150 bucks a half for buds the size of a letter on your keyboard. They sure don't look like the picture but I screen shotted everything, took pics and left them to answer the coming questions. This is bs. You have feet, guys. Beat feet from these backroom scammers. The prices are through the roof and yes it's spreading but they are leading the way. It's your hard-earned money, this is the weed you are stuck with 'til next payday, right? Right. They say 20% off? No sir, its the marked price, they say you are now getting 20% off what the recreational guys are paying. What a scam! BTW, this new prop SUCKS. First page, $15 million to the "Teacher's Academy (whatever that is). $10 million to the police for commissions and happy money-spending waste garbage. And for us? For the complete enforcement package startup? $1 million. We are paying for that. Grow, Baby Grow! These dispensaries all suck. Set up a grow tent for $150. Let's dump this rotten system!
not sure when express started meaning a 30 minute wait
Horrible vibe and workers inside are rude. Wouldn’t recommend to anyone, go to mint up the street in cave creek and bell if I’m the area
Great customer service and flower
I wasn't going to leave a review, but after seeing you raised the price of your trash Wedding Cake strain to $440 an OZ, I have to. I bought a OZ of the Wedding Cake strain a couple weeks ago and got home to find out it smelled and tasted terrible, made me throw up. After 2 days of calling, I finally email and got a response that I could bring it back and exchange it. I brought it back and the bud tender admitted that it smelled like it was very moldy and that he couldn't even deal with the smell. Not only did you not stop selling a moldy strain but now you doubled the price of it. The Bubba Kush strain they replaced it with was trash also. Don't waste your money on there moldy weed.
I just wrote a review I forgot to mention as we were speaking with the female bud tender at the end Dominic came over like a hall monitor trying to tell the female bud tender we have to go to the back of the line even though we were not buying anything we just had a question and had just left Dominic one second earlier. And my wife and I laughed in his face
Avoid this place. They sell faulty disposable cartridges and refuse to help. Would not replace nor refund.
the worst deals in the state.
As a medical patient and someone with a grandma who is a medical patient with cancer! You guys are evil. 180 $ an ounce to 440$ an ounce? Now cancer and aids patients can’t get their medicine so you can profit! Great . You guys are evil. I hope the CEO has trouble sleeping at night. Seriously people without chronic conditions can’t afford their medicine to keep them healthy now. My mother is a nurse and has a patient with epilepsy who used MUV products. Now this patient can’t ge their medicine as well and you’re losing business from everyone. Your company put on a front as a place to help people and provide medicine and you immediately abandoned all of us. I will be growing from now on and gifting free medicine to every patient I know. May your business fail and lose all customers. Evil company. I’m going to find groups of medical patients and were all gonna grow 12 plants with our husbands and wives and were going to gift free medicine and homemade medical products to every medical patient we can find so no one supports yours or any other dispensary who proved they don’t care about people with chronic conditions and even dying individuals. I hope your owner can’t sleep at night. Rec people you can find better on the black market for like 1/3 of the price! Keep your dealers! Or better yet grow your own!
I have been a medicinal patient for 11 years. Since going Rec prices have sky rocketed! Medicinal specials are no more and what you guys call a discount is a complete joke! For instance I use to buy 3 carts for same price I pay now for 2! Use to get an ounce for $180 now it’s $350. It’s spun that medicinal get discounts recs don’t and tax is less but when you Jack prices so high we are still paying more than before so how can you spin it as a good thing?! Guess we can all just go back to black market and pay less and no tax! Just like everything else, prices just keep going up. Soon will be priced out of business. The staff is great and super friendly but very unhappy with pricing. My $30 bottle of Tito’s last waaaaaaay longer just sayin!
Overall Score: 2.5 Return Rate: Unlikely Med Patient Review (can’t speak for REC) Likes: Wait time for Leafly express orders seemed to move quickly. Now idk if it’s because I was the only one in line or if it normally does, but that’s my experience 👍 Now for the nitty gritty, overall the items in the menu pretty much match what was available in store. Some dispensaries don’t list everything so you could miss out on deals. Now as for what I bought, which I felt was priced okay $45- $50 an 1/8 for top tier (they say). It is 20% off already so using your FTP here is pointless unless they have something you really want that isn’t already marked down. Bummer for those of us making BIGGER purchases! I wouldn’t be so irritated 😤 by this if my flower was worth the purchase. I have to say I won’t be coming back. My flower so damn dry when you shake the bottle it sound like my grandma blood pressure medicine. 💊 The prepacks ain’t no better. 😔 Mine literally says batch date 12/28/2020 😧 sounding like a bag of literal popcorn 🤦🏾♀️ I feel like I should at least be getting fresh flower for what is being charged. And tbh they need to go head and run me 20% back for the amount of money I have to spend on humidity packs and mason jars to give it a lil ummph. Hopefully the flower is good once I bring it BACK TO LIFE 🎶 but for now ISSA FIRM NO FOR ME. 🗣
I like the bogos
Place was legit I thought, then I got the Royal Cherry Diesel last week. Now, I am actually learning to grow presently and bought a microscope to look at Trichrome’s to see when to harvest my buds :) . So I didn’t like the taste of the weed so I put it under my scope kinda for fun since it was new. Well what I found was little black fiber and not many trichomes I saw some smashed headless ones , but what I did see is some kind of Brown and some white Crystal. Material that looked sprayed on. Looks like sugar wax to me. Still have the weed if MUV wants to challenge my Accusation and they still have the Strain on their menu as of today. Sorry I used to recommended you guys to everyone now it will be quite the opposite. I am Medical FYI.
This place is great. Very smooth and good product. I’ll b back!
Way to go MUV for price gouging solely because you can due to recreational marijuana being legalized. I come to y’all for the Black Mamba strain you grow that is hard to come by. I drive almost an hour from the Queen Creek area just because you have what I want. Normally an ounce is $180. Today I saw you had it and the price was $360 for an ounce! I even called to verify it wasn’t a typo. Have y’all lost your minds? That’s ABSURD not to mention repulsive!!!!! Way to go for screwing faithful customers! Get it together or I’ll NEVER be back! Sheer greed!!!!!!!!!
Fat receptionist lady with red/burgundy hair was so rude to me and another medical patient. She told us both that we had not been there before and we had many many times. We’ve been going there longer than she’s had that weak little position there. She asked him for his ID, he had it but she was useless and couldn’t find him in the system. I didn’t have my ID but regardless, she was still useless as a rock and couldn’t find me. The black man with the afro found us both in the system easily so he’s okay. The terrible customer service along with the high prices helped us decide to never come back again. The flower is not good enough to be charging $55 an eighth. You must think you’re Grow Sciences or something. You letting the money get to your head, pipe down fr. Grow Sciences does NOT drop to MÜV anymore because they tried to charge $60 eighths that were set at $50 by GS. Look it up on reddit! It’s true. ☺️ I will NEVER be back and I don’t recommend any of y’all come either. A huge waste of money.
Zoë H was such an amazing help! Not only did she make me feel comfortable but she made me feel like it was a family in there! Zach M was my bud tender, unbelievably knowledgeable and was able to point me in the right direction for meds. I’m not normally happy with my wait time and product when I come in but these two made the wait time and product I left with make me want to come back! Thank you Zoë and Zach 🤙🏼
Staff and flower is off the charts
I used to be a loyal customer here until they jacked the prices up 3x from what they used to be. Thanks. Nothing about this process is helping “MEDICAL” patients, it’s all about money. Thanks for the memories, and don’t reply saying we’re adjusting to rec. There are other disp. who have not raised prices for Med patients.
Waited 45 minutes to learn the check in desk did not actually check me in when I showed them my medical card. They gave me a free pre roll to say sorry for wasting my time but I couldn’t smoke it, a 6% testing throat burner. I’m left even more annoyed at this new location than the old one where they at least did not let me sit in their lobby for an hour waiting for nothing. Going to Sol Flower instead now. MUV still providing the worst experience possible for their customers. Could not have made a more frustrating experience for your longtime customer giving you another chance. Won’t make this mistake again.
Brandon the security guard at the front door is extremely incompetent. I don't know how anyone would allow someone of his nature to posses a firearm or a ccw for that matter. I walked up to the front door to hand him my card. He takes it and tells me theres 1 person ahead of me and only 4 people allowed inside. I had a pickup order. I say okay and take a step back to the waiting sign. A couple minutes goes by and another guy walks up in front of me and walks right inside and hands him (Brandon) his card. I see him tell the guy unusually aggressively that he needs to get in the other line. Another minute or so goes by and I see the girl who was ahead of me walk out with her order. as the door is still open from her leaving I walk up and catch the door real quick. As Im asking if I can come inside now since she was the fourth person, I'm met with a forearm to the chest by Brandon shoving me backwards asking what I'm doing. I simply said she was the fourth person like you said, then told him he has no rights to put his hands on me or any customer for no reason. there was no threatening or aggressive movement made by me or the tone of my voice. So now as I'm asking for his name he just interrupts me and says you probably want me to get a manager huh? I said well since you offered man sure. (seems like this isn't the first time this has happened with this guy) I would never be coming back here again if it wasn't for Anthony the manager who made everything cool. He gave me a free pre roll took my name and number down and made me feel like he actually gave a shit about their customer service. Kudos to my boy Anthony for fixing the situation. Brandon though has some serious issues with all that aggressiveness. Last time I checked this industry isn't down with all that.
Muv has always been above average! Sometimes a little pricey,but you got Quality! In the past year they have gotten even Better! They always have a couple top shelf strains that they sell low,with killer potency! I shop everywhere and the service and the Staff here are the Best! Shout out to Budtender Nelly,he's a Beast...knows his stuff,gives great choices,smart and Friendly! If your Dispensary isn't becoming to You,You should be coming to Muv! Yuk yuk, I'm here all week!
Assisted by Emilee D. She neglected to review my leafy order which ended up being wrong. This bud tender was not given adequate training. Waiting area is a mess no organization for people waiting. I had to wait until everyone who was checking in just to pick up a order made online.