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Logo for Zen Leaf - Cave Creek Road
DISPENSARY
MEDICAL & RECREATIONAL

Zen Leaf - Cave Creek Road

Phoenix, AZ
4.2(1,717)
1657.7 miles away
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Ratings and reviews of Zen Leaf - Cave Creek Road

4.2
(7 ratings / 1710 reviews)
4.3
Quality
4.2
Service
4.2
Atmosphere
write a review
Reviews 73-96 of 1710
May 11, 2021
H........r
Verified Shopper

It's OVER! Looks like there are no more discounts. I could not get a discount for medical. I could not get a discount for senior. I could not get a discount for military veteran. What you see on the website is the price you pay plus tax. MUV store has turned into a ghost town, almost always empty. Now I know why. I'll boycott this place and go back to shopping around again. Not what I want but I'm left with no choice.

6 people found this helpful
Dispensary response:
Hello Hailstoner. Thank you very much for taking the time out of your day to formulate this review in regard to our location. Personal feedback is always very much welcomed and appreciated, as it helps us ensure that each of your future visits are even more exceptional than the last! We would love to learn how we could make your next visit a five-star worthy. Your feedback is the vital backbone that supports MÜV and is what helps continue bettering our customer service. We look forward to hearing from and seeing you soon.
May 12, 2021
February 3, 2021
j........8

Used to come here 2-3 times a week. Now they wanna charge $45 for a Sunday Goods 1/8th that was $20 literally 3 days ago. They don’t care about medical patients anymore. They just make everyone go through the same line as Rec and pay the same price lmao. I hope you go under also anyone buying their below 20% testing “Crap” is getting robbed. Their tree is slowly falling off and testing at lower and lower quality Black Mamba used to be 18-20% now it’s 13-15% lol. So you get worse products no to spend more. If you’re a medical patient please don’t shop here where they treat you the same as a Rec Head who’s just blowing cash for fun instead of an actual medical reason like Cancer or Chronic pain

16 people found this helpful
Dispensary response:
Hello jonnelson98, thank you for taking the time to provide us with your feedback, as it is always very much appreciated. We completely understand your concerns and frustrations with our recent price changes. The marijuana market is a constantly changing industry and pricing will be one of the aspects that are going to be affected by this. We are always welcoming and very appreciative of feedback from our patients. When you have a moment, can you reach out to support-az@muvbrand.com and our team will be more than glad to address your concerns, as well as answer any additional questions you may have. We thank you in advance for your patience in the matter and look forward to hearing from you.
February 8, 2021
February 9, 2021
i........r

Shame on you for increasing the price on my medicine. You see marijuana now available to more people, so in your selfish and greedy ways, increase the price on my medicine. I am not shopping here anymore.

14 people found this helpful
Dispensary response:
Hello ilostmylighter. Thank you for taking time out of your day to share your thoughts with us. Unfortunately, as the marijuana industry rapidly evolves, we must make changes within our facilities. However, we completely understand your frustrations with the recent price change of our products and want you to know that we are here for you throughout this shift. To speak with one of our specialists for the most seamless transition, we ask that you email support-az@muvbrand.com. We hope you'll utilize us as a resource during this time of change and thank you for reaching out with your feedback.
February 19, 2021
November 2, 2022
h........y

Hey Justin totally helped me when I came in with barely any cash and still left happy. I told him I swear I'd leave a review for being so darn cool. Jeremy.

Dispensary response:
Hey there, Jeremy! Thank you so much for this marvelous feedback about our Cave Creek Zen Leaf dispensary! We are thrilled to know that we can make your day more Zen with our outstanding care! We want to thank Justin specifically for giving you the Zen experience our guests have come to know and love. We hope we can see you again soon!
November 3, 2022
February 10, 2021
T........e
Verified Shopper

So my birthday was Monday but didn’t get to celebrate until today. Payday not till Friday so figure I’d cash in on a bday pre roll and a gram that was on sale for $9.60. Get there and can already feel the atmosphere is shitty, go to Leafly pick up counter and explain my bday and want to cash in on pre roll. Older lady who tended to me just stared at me like she didn’t know what to do, then it clicked and she’s like ok I got you. Check out... total is $13.03. I asked why as I thought gram was $9.60. She signed and became agitated. She then said no gram was $12.00, I then advises on Leafly it states $9.60 and showed her my cart and she yells “Yes, I heard you!!!! I’m trying to get you taking care of to get you out of here.” I then asked her “what was wrong and why is she being rude to me on my birthday” and she said and I quote “ Sorry for your miscommunication to me!” I then replied “ no ma’am, miscommunication and rudeness came from you as I’m having a great birthday until I came to you.” She said “ nope all you and smiled.” I’m appalled at the fact that on someone’s birthday you want to be rude. The mistake wasn’t because of her nor I but their system. I overheard the manager apologizing to another patient as she was treated the same, different senerio but same rude service. I will NEVER go back to MUV. They lost me and my family/friends as customers. You should NEVER treat anyone like this especially on their day. This just my opinion. Shame on that older lady, 🤦🏽‍♀️. She of all should know better as she is older with wisdom.

11 people found this helpful
Dispensary response:
Hello Tonee, we appreciate you for providing us with your feedback and bringing this to our attention. As soon as you get a moment, if you could please forward your inquiry to our support team at support-az@muvbrand.com, we would absolutely love to look further into this for you. Here at MUV, we are open to all types of feedback and thank you for providing us with such. Your patience is valuable to us and we most certainly look forward to hearing from you soon.
February 18, 2021
February 27, 2021
X........p
Verified Shopper

Very upset with this dispensary since they went recreational first of all ppl behind me getting called first not cool and secondly i paid 150 for a half ounce of popcorn like r u kidding me? I'm a regular customer love the staff but the owner HAS DROPPED THE BALL FOR US MED PATIENTS NO THANKS NO MORE.

14 people found this helpful
Dispensary response:
Hello Xoxotaylortp, we thank you for taking the time to provide us with your feedback of our dispensary. We understand your frustration with the recent pricing changes that have taken place, along with this always evolving marijuana industry. Our team of specialists will be glad to help you find the products you're looking for while also providing the most cost effective options to fit your needs. When you have a moment, can you please reach out to our support team at support-az@muvbrand.co and one of our specialists will be glad to assist you. Thank you in advanced for your patience Xoxotaylortp, we look forward to hearing back from you soon.
February 28, 2021
February 1, 2021
b........y
Verified Shopper

Been shopping here for a minute came in today spent 55 mins in line for a eighth . The non medical patients were in and out while I stood in line . Giving out pricing sheets in the parking lot so they can increase their pricing .Stood in line twice as long paid twice as much won't come back won't recommend this shop and was truly disappointed with it gave out sheets so we can mark our order and then stand in line so they can tell us they don't have it . The worst experience yet and I have been to other shops handling medical and none medical patients MUV managers should call them for some tips on how to do it because they failed . If your medical patient this isn't the shop for you.

18 people found this helpful
Dispensary response:
Hello beach4tabby, thank you so much for taking the time to provide us with your feedback. We understand your concern about the prices being adjusted, this will be due to the ever changing market. This is a vastly growing industry and with that, there will be numerous changes. At your earliest convenience, if you could kindly forward your inquiry to our support team at support-az@muvbrand.com, we would absolutely love to further assist you. Here at MUV, we are most certainly open to all types of feedback and appreciate you for leaving us with such. Your patience does not go unnoticed and we look forward to hearing from you soon.
February 4, 2021
January 27, 2022
L........a
Verified Shopper

Hate when they do the first 50 get a freebie. Should find a way to spread the love. Some of us work for a living and can’t make store opening to get a freebie. Medical patient for 11 years and still get pooped on.

Dispensary response:
Good afternoon! We thank you so much for taking time out of your day to leave this review, as we greatly appreciate your feedback and use it as room for improvement. At your earliest convenience, please reach out to our Support team at support-az@zenleafdispensaries.com and one of our Support Specialists will be glad to further assist you. Thank you in advance for your cooperation and patience, and we look forward to hearing from you soon.
February 16, 2022
January 17, 2023
n........c

Nice set up, atmosphere and good selection

Dispensary response:
This review is the bomb.com! Thank you for taking the time to share what you witnessed at our Cave Creek dispensary. It is important to us that our stores put the Zen in Zen Leaf by creating a nice atmosphere for our guests to shop in. We are thrilled that you found our selection to fit your needs and that, overall, you have had a great time visiting us. Thank you again for the high marks you have given us, and we look forward to your next visit!
January 18, 2023
February 13, 2021
k........s

Lol look at all these reviews! I hope this place will be bought out or go out of business within the year. Other places are going to open and have better prices. Just watch! Ppl please keep reviewing, this place needs to be called out for how they are going about things. And for marketing and the ppl who do the prices and reading this, put yourself in our shoes. I really hope Your plan backfires.. ppl don’t want to pay those prices and will find other places that have better deals. Lines outside already show it and the product you put out is crap! I will make one post a day on here until things change. I will also have all the ppl I know go elsewhere

16 people found this helpful
Dispensary response:
Hello kausmus, we appreciate you taking the time to provide us with your feedback of our location. The marijuana industry is an ever evolving one and multiple aspects will be affected, with pricing being one of them. We understand your frustration and concerns in regards to the recent changes. We have a team of specialists who would be glad to address those concerns as well as answer any additional questions that you may have. You can contact our Support team at support-az@muvbrand.com and one of our specialists will be glad to assist you. Thank you again for providing us with your feedback kausmus, we look forward to hearing from you.
February 19, 2021
December 16, 2020
k........z

Worst dispensary EVER. I’ve been here twice now and will never be back. Don’t waste your time. Let me tell you about my 2 experiences here. No social distancing, you are literally back to back with people once your past the tiny lobby, there is extremely long waits and the cherry on top is the creepy, mean and rude security guard needs to be reported, fired and never hired as a security guard again. Oh and let’s not forget about the extremely poor management of this place. Y’all should be ashamed of yourselves!!! My first time here it was super busy. They’re only busy because it’s the only dispensary in this area for miles. I’m waiting outside with several other people and the security guard doesn’t say a word to me after I greeted him or to anyone actually. He’s just on his phone the entire time being rude as hell. Then the security guard lets me inside and there is someone in front of me, so I’m keeping my 6 feet distance, waiting by the front door. Then I look back and the security guard is standing right behind me in front of the door less than 2 feet away. Seriously, 6 feet please! I look back at him a few times because this guy is in my damn bubble. Like go back outside to the other customers waiting dude. I see him on his phone again. IT LOOKED LIKE HE WAS TAKING SEVERAL PICTURES OF MY BUTT. From the way he was holding his phone and how close he was to my behind. If this were any other situation where a guy doesn’t have a gun or taster I would have said something and slapped him. After reading several other horrible reviews about this same security guard, I’m 100% sure this is his side hustle everyone is questioning. Taking pictures of women’s bodies and doing god knows what with them. I never wanted to go back but it’s so close by. So I came back a few weeks later. This time, different security guard. Thank goodness. Sweet old man. But this time around I bought a quarter of flower. The bud tender told me it was 19% thc because I really did not want anything lower than 20%. I get home and it’s 15% thc. He LIED straight to my face. It seemed like he just wanted to go home and hated his life. Also the quarter looked short to me, so I weighed it when I got home. IT WAS SHORT .7 GRAMS. What the actual hell is that?! I bet these bud tenders are taking a little off the top of every bag of weed they bag up. So I call and ask for a manager at 8:00pm on a Tuesday and he’s busy so they take my info for him to call me back. Guess what, doesn’t call me back. So I call again in the morning right when they open. Same deal. And guess what again, no one called me back. WOW. This place is beyond sketchy, poor management, lying and thieving employees and creepy security. MUV needs to be shut down!

13 people found this helpful
Dispensary response:
Hello Kaylielynnaz, We would love an opportunity to make this right. If you are able to reach out to us at info@altmedarizona.com hat would be perfect. Thank you for your feedback.
December 18, 2020
March 12, 2021
T........F
Verified Shopper

My 1st time shopping here was great and then the recreational sales began, I am a medical patient. Put an order in on Leafly (a pre order that you can make ahead of time to just pick up) only to stand in line for 20 minutes, when my order was and had already been ready for me just to walk in pick it up. I'm not sure what the point of express order is for medical patients when you have to wait in line. Never going here again. I will happily drive 10 miles out my way and go to Arizona Organix.... no wait express pick up the way it should be. I do not recommend MUV to medical patients.

15 people found this helpful
Dispensary response:
Hello TanyaF. Thank you very much for taking the time out of your day to formulate this review, as your personal feedback does not go unnoticed. We would love to look further into this incident pertaining to your recent visit, if possible. When you happen to have the time, please do not hesitate contacting us via email at support-az@muvbrand.com at your earliest convenience. Understanding more ways that we may improve is how we are able to enhance our service for your next visit . Your feedback is the vital backbone that supports MUV, and is what helps continue bettering our customer service. We look forward to speaking with you soon, and we appreciate your consideration.
March 13, 2021
February 19, 2021
k........9
Verified Shopper

I went to this dispensary only for over 2 years. Everyone that works there are great people I considered some of them my friend. They always told us that they would take care of the patients when recreational rolled out. None of that happened. They hiked up the prices almost double in some cases. Because of this I will never go there again even if they were giving away hundred dollar bills. I doubt this review will even make it Leafly will probably block it

19 people found this helpful
Dispensary response:
Hello Kujjo999. Your voice is important to us, and we appreciate you for leaving us with this feedback. We understand the new price change is alarming, however we appreciate the cooperation and understanding. Marijuana is fast adapting industry, so with the addition of recreational cannabis, there has been a major increase in demand. To accommodate the alterations, we do offer other benefits that medical patients are able to utilize. If you were interested in learning more about this, please reach out to us via email at support-az@muvbrand.com and one of our support specialists would be happy to go further into detail. We look forward to speaking with you soon.
February 20, 2021
October 15, 2020
a........o
Verified Shopper

OK I come into the dispensary maybe once a month, and every time I have come in there is some sort of issue! This time I got told I wasn’t allowed to add onto a Leafly order when I’ve never been told that before! And she made it like she was doing me a big favor by adding the one item on to my order. But it’s OK for them to tell me my order is ready when they multiple times have not had certain items on my order which they said were on their menu or available and when I show up and find out about this then it’s OK for me to add on to a Leafly order, I don’t understand that.. also every time I have picked up my order I feel like the person doing the pick up orders is always in a bad mood. No matter what time of day I come. And literally every time I have come they have told me that I might not be able to use my points because the “system is down” (about 4 months now) but then magically works. But it’s like they are annoyed that I even ask about using my points! I’ve been coming to the dispensary since it first opened and honestly I feel like it has gone from a fun place to a place with not very good vibes. That’s why I only come once a month anymore if that. They do have a great selection but that’s about it and don’t even think about trying to be able to make a Leafly order with a promo going on because 90% of the time they either won’t have half your order or it will be sold out by noon I’ve literally only gotten one mpx promo where they actually had my entire order with nothing missing. Just wish this place would leave a better taste in my mouth about customer service.

3 people found this helpful
Dispensary response:
Thank you for the feedback. We are currently reviewing over the situation and will be speaking with our staff concerning this.
October 29, 2020
December 26, 2021
C........h
Verified Shopper

Great service and product at zen leaf/muv. Would recommend to friends.

Dispensary response:
Hey there! We are so excited to see that your most recent visit with us at our Cave Creek location was such a success! Customer service is our top priority, as we aim to make every one of our customers as confident and comfortable as we are. Nothing excites us more than to know that you are going to tell your friends about us here at Zen Leaf, as that just means our Zen garden is going to grow. 🌻 We hope to see you again soon, and to provide you with the 5-star service you have come to know and love!
February 16, 2022
February 21, 2021
d........i
Verified Shopper

Medical card holders beware!!!!! There is no priority for med card patients at Muv. The line for leafly or med walk-ins has been two to three times longer than the rev line the last three times I visited, and yet, they take the rec line customers in more frequently. I waited 30 minutes while I watched rec customers walk in and out!!! If they are unable to process orders or customers then what is the point of the med card?

18 people found this helpful
Dispensary response:
Hello Djweidemi, we appreciate you for providing us with your feedback in the form of this review. We would most definitely like to look further into this situation to ensure that you are given a better overall experience with your future visits. When you have a moment, we ask that you please reach out to our support team at support-az@muvbrand.com, and one of our specialists will be sure to further assist you with this. Djmeidemi we thank you in advance for your patience and cooperation, and we look forward to hearing back from you soon!
February 21, 2021
November 30, 2021
m........o

Zen is not always consistent with the quality but they always have something in your budget that going to be tasty and pleasing to your buds.

Dispensary response:
Greetings! We appreciate you taking the time to provide us with your feedback. Here at Zen Leaf, we strive to provide the most effective cannabis products to cater to all patients needs and provide the best customer service. Your feedback is very much appreciated and doesn't go unnoticed, as it helps us improve as a company. We are honored to have you as part of our family and look forward to serving you soon!
December 2, 2021
December 20, 2020
h........o
Verified Shopper

Having to give up on hope that my medicine will be available this holiday 😭 I've been really dissappointed about the RSO being out, for quite a while now. I haven't been able to buy any for atleast a couple weeks. This is sad because I've taken M.U.V. RSO daily for months now and this has messed me up real bad. Had to find another dispensary and switch brands. Miss you guys, but I need to be able to purchase my medicine there or there's no reason to come by. I appreciate the explanation in another person review, who's also suffering as well bc of this, but it is very late in coming. I've not run across any other brand having this problem whatsoever. You guys have to be prepared for things to keep your customers. Otherwise you give them no choice but to loose their faith in your products due to you guys suddenly not having a very important product available from one day to the next. Not good. I don't smoke herb hardly ever because I take rso in a capsule every morning and evening, so I rely on it medicinally very strongly due to extreme health issues and pain.

1 person found this helpful
Dispensary response:
Sorry to hear this. We are in hopes our RSO will be back soon and we are in the process of getting another brand of RSO for our patients. Thank you for all the feedback and we hope to have some RSO for you soon.
December 22, 2020
February 26, 2021
W........B

MUV manged to fuck this up in short order. I used to shop here exclusively because they had the best deals in town, but not anymore. I'll just start shopping close to home.

10 people found this helpful
Dispensary response:
Hello WillieKB. We thank you greatly for taking the time to voice your concern in this review. We understand patients are always on the look out for the best deals and savings. To keep you informed, we do offer medical patient discounts to diminish the impact of higher priced medication. If this was something that you were not already made aware of, please do not hesitate contacting us via email at support-az@muvbrand.com. At your earliest convivence please reach out and one of our trained support specialists would love to go further into detail regarding this matter. We appreciate you for your time and we look forward to speaking with you soon.
February 27, 2021
February 5, 2021
b........s

I’ve been a mmj patient since it came out in AZ. Finding good flower at an affordable rate is hard in dispos. Me and many others love muv flower but $55 a 1/8th isn’t affordable for patients that need more than a 1/8th. I used to pay $180 +tax for a oz of dr who, now it’s over $400 for the same thing. I’m sorry but I can’t afford that. Greed is a son of a b.

12 people found this helpful
Dispensary response:
Hi bubbales. First and foremost, we completely recognize you as a loyal patient of ours. Thank you for taking time out of your day to provide us with your personal feedback. While the marijuana industry in the state undergoes changes with the addition of recreational sales, we also anticipate changes within our doors. In order to lessen the buffer of these changes, please reach out to support-az @muvbrand.com so our team of specialist may have the opportunity to help you maximize your savings. Thank you again for your feedback and we look forward to hearing from you.
February 16, 2021
February 4, 2021
D........y
Verified Shopper

Wow,as one can see by the reviews,you fucked over med patients big time,used to come here twice a week,sad now there's no where to get affordable meds,thanks assholes

20 people found this helpful
Dispensary response:
Hello There! we apologize for the sudden alterations, we know the over night price change was alarming and we do understand your frustration. We would love to take the time to inform you of all the benefits that medical marijuana patients are able to take advantage of. If you would like to learn more please reach out to us at support-az@muvbrand.com and we would be happy to take the time with you to help allocate affordable medication that would work for you. Thank you very much for you feed back, as we are trying our hardest to keep up with the new changes in the Industry.
February 10, 2021
February 7, 2021
B........s

Price gouging is ridiculous, this was my home store I went to once a week. will never return after they raised the prices like this. they are doing you off. will never returned.

19 people found this helpful
Dispensary response:
Hello Bjpurkiss. First and foremost, we thank you for your loyalty and support along the way! We understand that this price increase comes as a shock, however, we unfortunately must keep up with the rapidly changing marijuana market. Please kindly know that we are always here to assist you in your search for the best-fitting and most cost effective products. We ask that you reach out to support-az@muvbrand.com so we may have the opportunity to help further. Thank you for sharing your words and we hope to speak to you soon.
February 17, 2021
February 4, 2021
t........0

was a long time shopper at muv but not any more went in today and saw that they have gotten rid of all bulk pricing and almost doubled their prices on flower. WILL NOT BE BACK UNTIL THEY LOWER THEIR PRICING, TOTAL B.S.

7 people found this helpful
Dispensary response:
Hello Timmay4820, Thank you so much for the positive feedback. Here at MUV we value every patient, and thank you immensely for taking the time to voice your concern. Unfortunately with the fast changing marijuana industry we are seeing today, we have been faced with the new price changes We strongly advise you reach out to us at your earliest convivence, we are always open to opinions, please email support-az@muvbrand.com to assist you in light of this concern. Thank you very much for your support
February 9, 2021
May 18, 2021
A........e

this used to be my go to dispensery. there flower was always a little dry but the prices made up for it. now the prices are up 80% the quality is even worse because not as many people are going. it's just not worth it anymore. I'll be driving an extra 6 miles to go elsewhere

5 people found this helpful
Dispensary response:
Hello there. Thank you very much for taking the time out of your day to formulate this review considering your recent visit to our location. Understanding more ways that we may improve on how we could make your next possible visit a 5 star is what helps better our service. Personal feedback is always very much welcomed and appreciated, as it helps us better our customer service to ensure that each of your future visits are just as exceptional. Thank you again for the great review! We look forward to having you in again soon!
May 19, 2021
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