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Logo for Zen Leaf - Cave Creek Road
DISPENSARY
MEDICAL & RECREATIONAL

Zen Leaf - Cave Creek Road

Phoenix, AZ
4.2(1,717)
1657.7 miles away
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Ratings and reviews of Zen Leaf - Cave Creek Road

4.2
(7 ratings / 1710 reviews)
4.3
Quality
4.2
Service
4.2
Atmosphere
write a review
Reviews 97-120 of 1710
February 2, 2021
D........r

Horrible Experience!!! They doubled the price on everything even for medical patients... What is this??? Muv is going to lose 80-90 % of their customers. I've been a loyal customer with muv for 1 and a half years and i WON'T be going back until prices go back the way they use to be. I'm calling for a MUV BOYCOTT.. Outrageous.... watch your sales drop MUV. then maybe you'll change your mind

16 people found this helpful
Dispensary response:
Hello there, first and foremost- thank you for taking the time to provide us with your feedback. Here at MUV, we are completely dedicated to our patients and customers. This industry is constantly evolving and with that, changes will come. Your feedback is vital to us, Darthemperor. At your earliest convenience, if you could shoot us an email at support-az@muvbrand.com- we would love to assist further. We appreciate your time and look forward to hearing from you soon.
February 4, 2021
February 8, 2021
D........6

I cannot leave stars but they give me know choice. . I came as new patient. this young man treated me so bad. I had questions as to why I was paying recreational price when I said I was medical. when I didn't understand and asked another question he blew me off and said the total again and ignored my concerns. Monday special was 20% off and I was new patient I payed $55.00 for a sale on leafly for $44.00 today special do the math

15 people found this helpful
Dispensary response:
Hello Dp6996, Thank you dearly for expressing your concern in light of this situation, and we appreciate your effort. We would love to look further into this to better assist you, and one of our highly trained support specialists would be honored to help you with this inquiry. At your earliest convenience, please do not hesitate to reach out to us via email to support-az@muvbrand.com and we would be happy to hear from you. Thank you for your time and we look forward to speaking with you!
February 18, 2021
July 17, 2021
j........b

I've been going here since I got back in Arizona and and tell you what the friendly but I don't think they know their product too well I bought several Stones it seemed like there was the same strain under a couple different names and now I got one called G-Wagon that has premature seeds in it I'm not too freaking happy to say the least

2 people found this helpful
Dispensary response:
Hello there. Thank you for taking the valuable time out of your day to leave us this feedback on your recent visit. We would greatly appreciate getting to take a further look into the details of this experience, and if you could please reach out to us via email with your information for us to fully assist you to the best of our capabilities, as we are thankful for your time. At your earliest convenience please reach out to us here at support-az@muvbrand.com, and one of our well-trained associates will assist you as promptly as possible. We look forward to hearing from and assisting you soon.
July 18, 2021
February 4, 2021
t........y

been coming to this place for past 2 years and now the same flower that was 89 before tax is now 130 before tax! wack af what kinda money grabbing bs is this? def ain't gonna come back.

19 people found this helpful
Dispensary response:
Hello Thatbluguy, we thank you dearly for reaching out to provide your feedback on the recent price changes due to the alterations in the industry to date. Our medical patients have plenty of discounts and promotions to take advantage of. At your earliest convenience if you could please reach out to us at support-az@muvbrand.com we would be more than happy to discuss the benefits of becoming a medical patient. We most certainly look forward to hearing from you soon.
February 10, 2021
February 2, 2021
C........d

MUV will lose me as a customer if they keep giving emphasis on Recreational instead of Medical

13 people found this helpful
Dispensary response:
Hello Carlosd, We have actually continued to keep the medicinal patients a priority in many ways. ALL Medicinal patients are still able to receive daily deals, as well as regular discounts if you are a senior, veteran, first responder, or industry employee. Recreational users are not able to take advantage of any promotions. We are also not allowing recreational users to use Leafly Pick-Up ordering. There is also a separate line for patients, as well as specific staff inside who are solely helping the medicinal patients. If you have any other questions or concerns, feel free to reach out to us at info@altmedarizona.com.
February 3, 2021
April 19, 2021
R........n

I used to love this location. The atmosphere was nice, and I could get the meds I needed to properly medicate. since they went recreational, the prices have skyrocketed and they prioritize filling rec users over pre-orders on med patients.

11 people found this helpful
Dispensary response:
Hello there. Thank you for taking the time to create this review regarding your recent visit. We would greatly appreciate getting to learn a few more details that might have recently changed your opinion, and if you could please reach out to us via email we thank you in advance. Shoot us an email at support-az@muvbrand.com, and we can look further into your concerns, or ask for feedback to better assist you in the future. Personal feedback is always very much welcomed and appreciated, as it helps us ensure that each of your future visits are better than the last. Thank you for your time, and we look forward to speaking with you soon.
April 23, 2021
February 2, 2021
l........d
Verified Shopper

This used to be the only place I could find topicals for my severe pain. Overnight the price more than doubled, I can’t afford 55 dollars for a 5ml topical that was 25 dollars yesterday. I literally can’t afford to come back.

18 people found this helpful
Dispensary response:
Hello literalsalad, we want to thank you for providing us with your feedback. We completely understand your dissatisfaction relating to the recent price changes. Because the marijuana market is constantly undergoing many changes, this will be the reason behind the recent increase in prices. At your earliest convenience, if you could please forward your inquiry to our support team at support-az@muvbrand.com, we would be more than happy to further assist you. Here at MUV, we are open to all types of feedback and appreciate you for leaving us with such. Your patience does not go unnoticed and we look forward to conversing with you soon.
February 5, 2021
December 10, 2021
w........1

Zen on Cave Creek does not exist, it is being opened as a new store, and their web site says open, but they were just kidding. MUR down the street is the dispensary till the Zen opens. MUR is the worst operation in the Phoenix industry. Ordered on-line, the online is also covered by the check in resources. Waited 20+ mins, 8 walk ins came, got their orders and left before I even was called. I just found Emerald is also owned by these clowns, time for a new favorite dispensary. Mur could be a more incompetent operation even if they tried. Never again.

2 people found this helpful
Dispensary response:
Hey there, I wanted to touch base on the 1 star review that you left for us on our Zen Leaf - Cave Creek location. Here at Zen Leaf, we try to make it one of our top priorities to provide each patient with the most stellar customer service possible with each visit to help you find the relief you're looking for. At your earliest convenience, please reach out to our Support team at Support-AZ@Zenleaf.com and one of our Support Specialists will be glad to further assist you. Thank you in advance for your cooperation and patience, and we look forward to hearing from you soon.
December 16, 2021
October 30, 2021
J.........
Verified Shopper

First time here exciting

Dispensary response:
Hello! Thanks so much for your concise and positive 5-star review of our Phoenix location and dispensary team. Here at Zen Leaf, our team is dedicated to delivering the most efficient and compassionate care possible. We will go above and beyond to ensure your needs are met. It thrills us to receive such recognition through this review! Thank you so much again for your loyal support and generous feedback. See you again soon!
October 31, 2021
March 5, 2021
c........7
Verified Shopper

MUV USED to have great quality cannabis with low prices. Once they went rec, prices SHOT UP to the point where the long lines and the honestly stressful environment of MUV does not make it worth going to. I understand economics and supply-and-demand but I can't help but feel like that was an excuse to raise prices $10-20 more. I used to love MUV but I won't go back. The staff there have always been friendly and their products potent and great quality, but the prices are almost a sick joke.

13 people found this helpful
Dispensary response:
Hello Cinnamon777, we thank you for taking the time to provide us with your feedback of our dispensary in the form of this review. We understand your frustration with the recent pricing changes that have taken place within this always evolving marijuana industry. Our team of specialists will be glad to help you find the products you enjoy while also providing the most cost effective options to fit your needs. When you have a moment, can you please reach out to our support team at support-az@muvbrand.co and one of our specialists will be glad to assist you. Thank you in advanced for your patience Cinnamon777, and we look forward to hearing back from you soon.
March 8, 2021
February 2, 2021
b........0

Borderline disgusting to turn your back on the loyal patients that have kept you in business and supported you so long for a quick buck hopefully that rec. money is worth it. Can only hope Mmj patients turn their backs on you like you have them. Will not return.

17 people found this helpful
Dispensary response:
Hello Bigworm710, we appreciate you for sharing your feedback and taking the time to leave a review. We completely understand your disappointment in regards to the recent price changes. Due to marijuana being an ever-adapting market, as a result, price adjustments would be among those changes. At your earliest convenience, if you could please forward your concern over to our support team at support-az@muvbrand.com, we would love an opportunity to further assist you. Here at MUV, we are open to all types of feedback and thank you for leaving us with such. Your patience does not go unnoticed and we look forward to hearing from you.
February 4, 2021
January 30, 2022
k........1
Verified Shopper

Very disappointed. Have shopped there many times. Will never again. Bud tenderer Christian L. Was rude unfriendly demeaning to my wife. was asking questions about your products the last couple purchases have been junk and poor quality AND ZERO CUSTOMER SERVICE. they have lost another customer.

2 people found this helpful
Dispensary response:
Hey there! We are very disheartened to hear that your most recent visit to our Cave Creek location did not go as planned. We take our customer service very seriously, as it is our mission to make you comfortable and confident in our Cannabis Advisors and our products. We would like to speak with you regarding your experience. At your earliest convenience, please reach out to our Support team at support-az@zenleafdispensaries.com and one of our Support Specialists will be glad to further assist you. Thank you in advance for your cooperation and patience, and we look forward to hearing from you soon.
February 16, 2022
February 11, 2021
c........t
Verified Shopper

This used to be my spot when it was straight medical. Jack and his staff were great. Now that it’s rec the prices are way too high and the customer service has gone downhill. I will be going elsewhere

13 people found this helpful
Dispensary response:
Hello Cannabisplanetwest, thank you for taking the time to provide us with your feedback in the form of this review. Your frustration toward the recent price change in our products is completely understandable. Rest assured, this is solely due to the addition of recreational marijuana in the state of Arizona. However, we offer a variety of discounts that our patients can take advantage of. For additional information regarding this, please send our support team an email at support-az@muvbrand.com, and we would also love to address your concerns as well. Your patience is of the utmost importance and we look forward to speaking with you soon.
February 19, 2021
February 19, 2021
j........8

They used to have great deals now they do not have any for medical patients it’s a joke

13 people found this helpful
Dispensary response:
Hello Jonathan, we thank you greatly for reaching out to leave us with your feedback. As the marijuana market progresses within the state of Arizona, we expect many changes. We absolutely would love to inform you of the perks that our medical marijuana patients may use to their advantage. As soon as you have a brief moment, please reach out to support-az @muvbrand.com as we would be more than willing to go further into detail pertaining to the discounts that we offer. We hope to hear from you soon and appreciate your patience.
February 20, 2021
February 3, 2021
d........z

so wtf happen to your guys prices. that platinum Buffalo used to be 8$ now its 15$.? sunday goods for 45.plus tax a 8th lmfao. you guys are joking right?

18 people found this helpful
Dispensary response:
Hey there Domfezz! We totally understand your concern and would like to take the time to explain further. The cannabis industry has many changes along it's horizon and pricing is just one of them. Your feedback has been well noted and we would love to answer any and all questions you may have! Please feel free to reach out to us via email at support-az@muvbrand.com, where we can further assist. We look forward to hearing from you soon and appreciate your patience!
February 5, 2021
February 15, 2021
t........e
Verified Shopper

Like everyone else in the last few weeks I had to stop shopping here. No more bulk flower discounts means no more me in your store.

18 people found this helpful
Dispensary response:
Hello Thatgeekzeke. Thank you immensely for taking the time to voice this concern regarding the new changes. Your patience and understanding is greatly appreciated in regards to the ever growing marijuana industry with the new addition of recreational cannabis. To be able to keep up with this new demand, some changes have been made. However, we still deeply appreciate each and every one of our patients and customers for their cooperation. Providing medication to everyone is a new hurdle we are facing. If there was anything else we could answer to clarify this concern, please reach out to us via email at support-az@muvbrand.com and we would be happy to help furthermore.
February 20, 2021
February 3, 2021
J........0
Verified Shopper

I am a medical patient and purchased the majority of my products from this dispensary. Prior to Rec sales- grams were 6, 8 10 dollars. Today, eight dollar grams are now 15$?! Nearly double for the same product I could’ve bought for 8$ last week- no thanks. I understand business, but this is not good business practice. Simply put, greed. Apparently forgetting about all the medical patients kept them in business up until now. I am so disappointed.

13 people found this helpful
Dispensary response:
Hello Johnica420, thank you so much for taking the time to leave us with your feedback in the form of this review. We absolutely understand your feeling of unease in regards to the price changes that recently transpired. This is solely due to the fluctuation in prices involved in the marijuana industry. Whenever you have a brief moment, if you could kindly please forward your inquiry to our support team at support-az@muvbrand.com, we would absolutely love to further assist you. Your patience is important to us and we look forward to hearing from you real soon.
February 9, 2021
February 2, 2021
M........9

Price gouging because y’all can’t get enough product, horrible way to treat your medical patients. They gave y’all enough time to get ready for rec sales but y’all wasn’t ready

18 people found this helpful
Dispensary response:
Hey there Mikelee239! While we completely understand your frustration, we are inclined to explain that this industry is subject to change and continue to evolve. Here at MUV, we are patient focused and have made certain capabilities only accessible to our patients. We would love to answer any and all questions you may have and encourage you to shoot us an email at Support-az@muvbrand.com. We look forward to hearing from you soon!
February 5, 2021
April 25, 2021
W........4

•Is there anybody in management that can see that this place is going to shit. •Help yourselves out, start to take care of medical patients. •management; when you have your meeting on how things are going at Muv , for the love of God read some of these reviews, They might show you ur problems. • bulk pricing/daily deals are what made you guys stand out. maybe think about bringing em’ back, yeah?

10 people found this helpful
Dispensary response:
Hello Whitted4, thank you for taking the time out of your day to submit us with your feedback in the form of this review. Here at MUV, we offer discounts exclusive to patients that they may take advantage of. To find out more information in regards to this, please reach out to our support team at support-az@muvbrand.com, as we would love to further assist. Your support and feedback allows us to continue to improve going forward and we most certainly look forward to hearing from you soon.
April 27, 2021
March 22, 2021
d........b
Verified Shopper

had been coming to this dispensary for years. after prop 207 passed they have jacked their prices up two to three times more, and have removed all of their killer deals/specials on cartridges, oils/waxes, flowers; just terrible. i will never shop here again.

14 people found this helpful
Dispensary response:
Hello there. Thank you immensely for your personal feed back regarding your past visit and experiences. Here at MÜV, we truly value each and every individual that walks in our doors, as we feel they deserve the proper MÜV experience. Unfortunately with the recent shift after the addition to recreational purchases, we have gone from servicing 300,000 medical patients to near 7 million Arizona residents. With such a drastic alteration, we have had to make additional changes to product pricing to reflect this and to prevent a full sellout of all product. We will continue to adjust our pricing as we obtain more sellable product, and we do have deals for medical patients as well. If you please have the time, reach out to us via email at support-az@muvbrand.com, as we would love to assist you further. We appreciate your consideration and patience during this difficult time, and we look forward to speaking with you soon.
March 23, 2021
January 20, 2022
J........f

Used to be the spot now they not , dry a$$ weed damn near made my nose bleed. Stop by and try if tryna waste $ on weed that’s not Fiya … BARZ … east side

2 people found this helpful
Dispensary response:
Hey! Nothing makes us more upset than to see that your most recent trip to our Cave Creek location was not up to standard. We greatly appreciate your honest feedback, as it shows us where we have an opportunity for improvement. We would love to speak with you and get more information on the products you purchased. At your earliest convenience, please reach out to our Support team at support-az@zenleafdispensaries.com and one of our Support Specialists will be glad to speak with you. Thank you in advance for your cooperation and patience, and we look forward to hearing from you soon.
February 16, 2022
March 24, 2021
m........t
Verified Shopper

I've been shopping here for years and now they've increased their prices 30-40% on the products I buy and their specials are weak. Most places give veterans a 20% discount or more and they only do 15% now. I'll take my business where they value medical patients and veterans.

13 people found this helpful
Dispensary response:
Hello there miserygoat, we appreciate your patience and thank you for taking the time to provide us with your feedback. We recognize your frustration regarding the recent changes to our dispensary, as this is one of the many changes in the industry we are in. We would appreciate to know more about your recent experience to see how we can improve your overall experience with us. As soon as you have a brief moment, if you could kindly forward your inquiry to our support team at support-az@muvbrand.com, we would absolutely love to go further into detail about this and address any concerns you may have. We look forward to hearing back from you soon.
March 24, 2021
April 10, 2021
D........7
Verified Shopper

First time medical patient visiting MUV. The door greeter was so friendly, accommodating and prioritized my entrance into the store. I ordered online and was checked out at the counter. That DA reviewed my entire order and verified the product strains and potency. Incredibly friendly, clean and love that they are following COVID protocols. Thanks for taking care of us Medical Patients. Will be back!

1 person found this helpful
Dispensary response:
Hello Duchess377. Thank you for taking the time out of your day to leave us with this wonderful 5-Star review. Your kind words are graciously appreciated, and the support is as well. We are overjoyed to hear the staff was as great as our products, and we will continue to do what it takes to continuously provide this level of service! Here at MÜV, we strive to provide the highest quality products, and service as we feel each patient truly deserves. We look forward to seeing you again soon!
April 10, 2021
March 12, 2021
a........2
Verified Shopper

They took down my preferred name in their system, and it appears on my receipt just as it should! However, staff consistently call me by my legal name. They also recently used a pen to scratch out my preferred name (printed on the receipt!) and wrote my legal name in its place...which is bordering on unacceptable.

5 people found this helpful
Dispensary response:
Hello there. Thank you dearly for taking the time out of your day to write this review. Here at MUV, we strive to provide the highest quality service for each individual that walks in our doors; as they are the main priority to us. We would love to find out more details pertaining to your recent visit if possible to look further into this incident. Whenever you get a brief moment to reach out to us via email at support-az@muvbrand.com, we would love to speak with you to deduce more information regarding this inquiry. Your feedback is crucial and does not go unnoticed. This is what helps continue bettering our customer service. We look forward to hearing from you soon!
March 12, 2021
456...72
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