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Logo for Zen Leaf - Cave Creek Road
DISPENSARY
MEDICAL & RECREATIONAL

Zen Leaf - Cave Creek Road

Phoenix, AZ
4.2(1,717)
1657.7 miles away
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Ratings and reviews of Zen Leaf - Cave Creek Road

4.2
(7 ratings / 1710 reviews)
4.3
Quality
4.2
Service
4.2
Atmosphere
write a review
Reviews 145-168 of 1710
December 19, 2020
a........s
Verified Shopper

I am disappointed that they have been out of RSO for several days, and they haven't announced what the delay is, and when they expect to get more. I do use this as pain management and it is the best price in town, I have pay double at other dispensaries and would really like for Muv to post something to their patience with a brief explanation or if they are even going to sell it anymore. If not I will find somewhere else to shop.

2 people found this helpful
Dispensary response:
Unfortunately we are out of our RSO and we do not have a date of arrival. We are out due to the new state testing law that went into effect on Nov. 1. We are required to have a 7 panel test on all product that are sold in our dispensary. Unfortunately, the products are backed up at the labs for testing, this is with almost all the products sold in Arizona. We do have the RSO at the lab and are just waiting for the results to come back. When it is back in stock we will post it on our Leafly menu. Thank you again for the feedback.
December 19, 2020
January 31, 2021
X........z

I called today to see if they had pain patches and was told yes to come in. When I arrived I was told by the security guard that they were closing early to prepare to sell to recreational customers and turning patients away. Are patients aware that recreational users can buy up to an ounce a day!!!! Patients can not. So you now know why they now take priority instead of those who actually have a medical need. The best part was when I told the security guard I would be taking my business elsewhere he replied under his breath “good, we don’t need your business anyway”. I guess they don’t because they will be making more money off recreational. I will not be giving my money to a place who treats me with such disrespect and doesn’t care about my business. Patients should think twice about visiting this dispensary from now on.

18 people found this helpful
Dispensary response:
Hello Xlr8tz, thank you for the feedback. We are sorry for any miscommunication. In order to change our Point of Sale system as well as prepare for recreational sales, we had to close our doors for a day. As far as selling product, Medicinal Patients can purchase up to 2.5oz of cannabis product ranging from flower to topicals from their state allotment every two weeks. A recreational user can only buy up to an ounce a day and they are limited as to what they can buy, a medicinal patient has no such max. Hopefully this clears up any confusion.
February 3, 2021
April 25, 2021
s........2
Verified Shopper

The significant increase in prices for everything I buy was very disappointing. Used to be a great place to shop but greed seems to have reared its ugly head.

9 people found this helpful
Dispensary response:
Hello sparkydog12, thank you for providing us with your feedback in the form of this review. Here at MUV we are open to all types of feedback. We offer exclusive discounts for patients to help alleviate the increase in prices. To find out additional information regarding this, please do not hesitate to reach out to our support team at support-az@muvbrand.com as we would love to further assist. Your patience is greatly appreciated and we look forward to hearing from you very soon.
April 27, 2021
January 2, 2021
E........s

Honestly I have come here to often because of the way I was dealt with handled for rid of with what ever info doesn't matter if it at all refers to question i asked. So that's about it but I guess we'll giv'em another shit and see what's changed in 2021!

Dispensary response:
Edvis420bs, we hope your visit back with us, was a positive one and that we will see you again soon! :)
January 22, 2021
February 20, 2021
D........t

Screwed us with pricing. 5yrs a customer. No more.

16 people found this helpful
Dispensary response:
Hello Daviddelbert, we really appreciate you for communicating your feedback and leaving us this review. Your disappointment towards the recent price adjustments does not go unseen, and we would love to further help in regards to this. For more information about discounts that we offer, as well as help locating the perfect marijuana product(s) for you, please email our support team at support-az@muvbrand.com. We appreciate your patience and understanding, and we look forward to hearing from you soon!
February 21, 2021
February 10, 2021
T........6
Verified Shopper

11% thc, one ounce for $300? Another bud Wedding Cake 20+% I bought a week ago for $200 from MUV, Whazzup!?

3 people found this helpful
Dispensary response:
Hello Thecannaisseur76. Thank you very much for reaching out in the form of this review, and your feedback is vital to us. We understand that the price change is alarming, however there are benefits that medical patients are still able to take advantage of to save money. If you would like to learn more about these savings, please do not hesitate to shoot us an email so that we may go further into detail. Your time and patience is extremely important to us and we look forward to conversating with you soon.
February 19, 2021
February 2, 2021
c........1

I love this place. sadly it sucks like every other place has raised the prices.

2 people found this helpful
Dispensary response:
Thank you for your review Camcam9991! We appreciate the feedback.
February 3, 2021
February 20, 2021
s........2

You're a disgrace to people like me who got you where you are....When capitalist wanted us in cages for decades for profit, all the kids who never made it home trying to score some flower....Now you're given an inch and like the rest of the world you take a mile and become capitalist yourself.....Truy sickening behavior, your flower is trash with no medical value, nothing sticky or frosty.....I will never be back.

21 people found this helpful
Dispensary response:
Hello Sgtsat602. Thank you for the time taken to formulate this review. We, here at MUV value each and every one of our patients and customers and believe their feedback is vital. With the recent addition of recreational marijuana, there has been new alterations to suffice the new demand. We appreciate the cooperation and understanding from each patron as the adapting industry is growing fast and we are working hard to keep up. If there is anything else we could go further in-depth with, please reach out to support-az@muvbrand.com and we would be happy to speak with you further.
February 21, 2021
August 28, 2022
w........3

High prices, poor quality products, and terrible customer service. Otherwise not bad.

3 people found this helpful
Dispensary response:
Hello and sorry about your not so great experience at our Cave Creek store. We at Zen Leaf aim to provide the best service and products in Arizona so we are shocked to hear that you did not enjoy your time with us. To see how we can make your experiences better in the future can you please reach out to our support team at support-az@zenleafdispensaries.com so one of our Support Specialists can assist you further regarding your comments. We hope to hear back from you so we can continue to have you in our Zen family.
August 29, 2022
September 12, 2020
S........e

So far the best dispensary here in Phoenix (still nothing compared to Flagstaff). Sometimes a great selection, sometimes it's a little bare, but you always get the fairest prices. They are slow and small so they can't handle the business they have so sometimes you might be waiting up to an hour to get product, and they don't provide adequate waiting area. No misters, pathetic canopies. With the amount of people they have flowing through and waiting outside they can afford a large portable air conditioner like many restaurants do. Luckily the staff is nice and caring but the owners are a little on the cheap side. This won't deter me from being a customer though.

July 25, 2021
p........n

I have been going here for a long time stopped going for for a few months everytime I got a pick up order i HAVE NEVER BEEN ASKED FOR MY ID JUST TO GET MY MEDS I HAVE ONLY SHOWED MY MED CARD I DROVED 35 MINS JUST TO BE TOLD I CAN'T GET MY MEDS Y'ALL ARE IN SOME BS!!!!

2 people found this helpful
Dispensary response:
Hello there. Thank you so much for taking the time to express your voice in the form of this review. Here at MÜV, we are open to all types of feedback as it identifies areas of improvement. We ask at your earliest convenience if you could please forward your concerns to us via email at support@altmed.co, to share some of the details of your experience and feedback with our service. Thank you kindly for your patience and we look forward to hearing from you. Have a great rest of your day!
July 25, 2021
January 16, 2022
F........m

I like the deals on the Cresco live resin cartridges (only the Sonoran Roots) They sold me an 8th of Abundant Organics Secret Punch harvested back in July of last year…5 bucks off. What a joke. Don’t be selling old weed. Just take a loss on it.

2 people found this helpful
Dispensary response:
Hi! We thank you greatly for going out of your way to provide us with this detailed feedback regarding our Cave Creek location. Here at Zen Leaf, we strive to provide each patient with the most stellar customer service, as well as provide top-of-the-line products to help you find the relief you are looking for. We enjoy being able to offer a constant rotation of deals in hopes to be able to provide cannabis products to everyone. At your earliest convenience, please reach out to our Support team at support-az@zenleafdispensaries.com and one of our Support Specialists will be glad to further assist you. Thank you in advance for your cooperation and patience, and we look forward to hearing from you soon.
February 16, 2022
June 28, 2020
c........n
Verified Shopper

Great place, people, and deals but I wish they had a space that allowed for curbside pickup, or have a runner bring your order to your car like some of all types of stores are doing. Also, the daily deal texts can be misleading, I thought the $45 quarter deal was not updated to the online menu so I called to see how to order one with the rest of my items, and they said “oh that’s only if you shop in store” which I’m not doing cause it’s not safe for my living situation right now. But then I had to pay $45 for an 8th if I wanted to get all my shopping done at one dispensary which is all I had time for, which isn’t really fair, is it? So, müv, if you’re reading this, PLEASE include more details in your deal messaging to save everyone that time and planning and confused phone call, and please don’t favor customers who are more comfortable with risking their own or loved ones health/don’t have high risk people in their lives. Thank you :)

1 person found this helpful
January 1, 2021
a........9
Verified Shopper

New Years Day is always crazy in retail. Impatient people, hungover people, people who think they’re above retail agents; my budtender faced several issues but she still had amazing customer service and handled the unfortunate impatience of others with grace. MUV is always a great place to get deals and see a friendly face whether at the pick up window or in the back.

Dispensary response:
Thank you allison89! That is a very thoughtful review that we really appreciate! We will make sure to share your positive words with the team! :)
January 22, 2021
March 27, 2021
B........j

Terrible customer service.

9 people found this helpful
Dispensary response:
Hello Bakercj. Thank you for taking the valuable time out of your day to leave us this review. Your personal feedback is crucial to us, as it continues to help us better our customer service. We would like to learn more details of your recent visit to provide much better service than previously given, if possible. Please do not hesitate to send us an email to support-az@muvbrand,com at your earliest convenience, as we would love to assist you further. Patient feedback is always very much welcomed and appreciated, as it helps us understand what we did correctly, and incorrectly to continually do better than the before. We greatly thank you for your personal feedback and look forward to speaking with you soon.
March 27, 2021
February 9, 2021
A........n

another dispensary only in it for the money

15 people found this helpful
Dispensary response:
Hi Azombiepenguin. We appreciate your desire to share feedback with us and thank you for imparting some of your time do so. Here at MUV, the best interest of our customers is of the utmost importance to us. We understand your concerns with the price increase and want you to know that we are here to help during this time of transition. Please reach out to support-az@muvbrand.com so one of our specialists may have the opportunity to speak further with you. Thank you again for your input and we hope to be in contact soon.
February 18, 2021
February 20, 2021
j........5

muv jacked up prices since recreational sales became legal. MUV screwed their loyal medical patients in the process. I will be looking for a new dispensary.

11 people found this helpful
Dispensary response:
Hello there jimmy1985. Your time to reach out and provide us with feedback is greatly appreciated. We completely value you as a loyal patient of ours and thank you for your support. Unfortunately, the changes being made within the marijuana market will also reflect within our doors. However, we continue to offer many discounts to help our medical patients take the most advantage of the products they need. When you have a moment, we ask that you please reach out to support-az@muvbrand.com so one of our specialists may have the opportunity to assist you in maximizing your savings. Again, we thank you for your input jimmy1985, and sincerely look forward to hearing from you.
February 21, 2021
March 12, 2021
d........3

TruMed pricing for non TruMed quality, nah I'm good.

19 people found this helpful
Dispensary response:
Hello There. We thank you truly for taking the time out of your day to express your concern in this review. It is completely understandable to always be on the look out for the best deals and savings. Incase you were not made aware, we do offer discounts to alleviate the struggle of higher priced medication. If this was something that you were not already informed of, please do not hesitate contacting us via email at support-az@muvbrand.com. At your earliest convivence please reach out as we would love to go into further detail regarding this. Thank you for your time and we look forward to speaking with you soon.
March 12, 2021
June 14, 2020
A........t
Verified Shopper

After all the lock down with Covid, I WAS STUNNED, that a Medical place, dispensaries and even Sun Valley MMJ card renewal center....WHERES THE MASKS AND CONSTANT SPRAY DOWN OF DOORS? I phoned in my order. Glad of that! No one but the Security guard had a mask and gloves and some employees in the back and me!! Don't these other patients fear for their safety. The safety of others? We have close to 150,000 Americans, now gone forever, because of CoVid. If dispensaries are to open. They And Patients need to follow CDC Guidelines. Everyone wear a mask and wash you hands!! I will only be doing contact less delivery. Don't people find the phrase Stay Safe strange?

2 people found this helpful
August 25, 2021
s........5

Terrible deals, medical companies profiting in the weed business is everything wrong with the world and your greedy weed prices show. If you don't have good quarter and half ounce deals on flower then keep your greedy doors shut. Nobody wants to spend $50, $60 for an 8th. A weed shop with no weed deals, took full advantage of patients, Full Advantage.

8 people found this helpful
Dispensary response:
Hi there! We thank you for taking the time to share your feedback for our dispensary through this review. Here at MÜV, we are always open to hearing feedback from our patients and customers for tips on how we can improve your shopping experiences with us. When you have a moment, can you please reach out to our Support team at support-az@altmed.co, and one of our Specialists will be more than happy to further assist you with this. Thank you in advance for your patience, and we look forward to hearing from you.
August 26, 2021
April 10, 2021
C........z

good quality flower and extracts.

Dispensary response:
Hello Carlos_Quiroz. Thank you greatly for this magnificent five-star review of your experience at our location. Your personal feedback is the crucial piece that supports MÜV and helps continue bettering our customer service. We strive to provide the highest quality products for our patients, as they are the main priority to us, here at MÜV. Personal feedback is always very much welcomed and appreciated, as it helps us ensure that each of your future visits are just as exceptional. We immensely value your support, and we look forward to seeing you again!
April 10, 2021
July 18, 2020
M........r
Verified Shopper

I used to go exclusively to Müv nearly every week but after today's experience I'll NEVER return. I came in to pick up my usual Leafly order and was quoted $56 and change. Since most dispensaries don't accept cards, I went to the ATM and pulled $60, only to get quoted a new, higher price when I gave the employee my cash. I asked her why the price suddenly went up and she told me that she never said $56. Now I'm in my early 30s so you can't blame it on age. I KNOW what I heard. But even after "asking her manager", they wouldn't budge on the price, forcing me to pay a SECOND ATM fee to pull more cash. So including my bank's own fees, I had to pay $10 to pull $80 when I should have only had to pay $5 in fees. Dispensaries make millions so they could have easily admitted their mistake and let the few bucks slide but instead they chose to lose a reliable customer because of their greed. Don't quote one price then raise it once it's too late!! That's called a scam!

1 person found this helpful
January 2, 2021
H........6

you guys have great people and great medicine I come all the way from Tempe to see you guys cuz I like your your style and how you explain your medicine and the kind of medicine you have thanks

Dispensary response:
Happycat66, we like your style too! We look forward to seeing you soon!
January 22, 2021
March 30, 2021
B........1
Verified Shopper

You remember the old pressed brick weed with tons of seeds ya that's better than here

10 people found this helpful
Dispensary response:
Hello Billsman1. Thank you dearly for this review that you have provided for us. Your personal feedback is greatly appreciated and helps us improve on bettering our customer service and experience for all. We would love to find out more details pertaining to your recent visit if possible. If you could please take the time to reach to us via email at support-az@muvbrand.com, we would greatly appreciate your time. Understanding more ways that we may improve on how we could make your next visit a 5-star will help ensure a more positive experience moving forward. We look forward to speaking with you soon.
March 30, 2021
678...72
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