Zen Leaf - Dunlap

Where do I even start. I’m literally so livid about what you all just pulled, that I had to pull off the freeway in rush hour on the way home from making this purchase not even 20 minutes ago. All just so I could post this review thanks to the panic attack y'all gave me. I shop here all the time so it breaks my heart that I have to come down on you all like this. So today I came in because you guys had Drip 2 gram AIO x2 for $60. And I specifically came to you guys cause you had the hardcore OG strain in the Drip 2g AIO’s. This strain which I just recently discovered helps me so much. I’m a medical patient so when I placed my order I placed it under medical not recreational. So why was my allotment not checked before you filled my order and made me waste my time coming all the way down there from where I live off 84th ave and bell. Only to find out that I’m .2 grams away from being able to get what I just drove 20 miles one way to pick up. So I wasted my time, my gas, and a significant amount of my money. Simply because I only was able to get x1 Drip 2 gram AIO for $53 instead of x2 Drip 2 gram AIO for $60. So on-top of all those other major mistakes. You also robbed me. I came in with the exact total it said on the website for my Mecidal Order Not Rec. So I had no way of paying the extra $10 to make it a rec purchase. I have been a medical patient here in AZ for over 14 years now. This by far is the worst experience I have ever had. You can not assume every order you receive is REC you need to do your jobs and check allotment. But all because you couldn’t do your jobs and check allotment before filling an order. It caused an issue like this to happen. Seriously this is just pathetic. I legit was going to go to white mountain health center today because they have the same strain in sweet science crumble today for x5g for only $50. However I love you guys at zen leaf so much that I decided against going there. Even despite the fact that there literally not even a 2 minute drive from my house. Than I placed an order with you guys and came all the way out there sadly just so you could fuck me over and send me out the door with not even close to what I ordered. I could have gotten 3g more of the same strain for the same price that I just paid you guys for x1 Drip 2g AIO. Whats sad is I wouldnt have even had to drive 2 mins from my house. Where as getting to you guys off Dunlap takes a good 25 minutes for me. Any one who’s medical please do not place online orders here. They will not check your allotment. Fill your order. Make you think everything is all good to go. But when you get there you’ll find out they did not check your allotment and nor will they until they’re literally almost finished checking you out. So if you don’t have enough allotment you’ll have just wasted all your time going down here because they failed to be compliant and do there jobs correctly. I also work in the industry so I can for sure say what they did here was completely non compliant with the state. You all seriously made me feel stupid as fuck to today. You also made me feel pressured to make a purchase as rec patient and I felt so unwelcome by this point I just wanted to leave. Sadly all this happened because of you're stupid mistake of not doing your jobs and it is straight BS. Seriously Zen leaf. What in the hell kind of business practice is this for a dispensary in an industry that demands compliance. Honestly after this experience today. Unless you guys as a company are going to fix this some how then sadly I’m not sure I’ll ever shop with Zen Leaf again. Nor will I change this review until something is done to correct this situation. I look forward to speaking with someone who can actually manage and correct this issue. Until then you guys seriously need a wake up call cause this was insanely fucked up. Anyways have a nice day! I know I won’t now because of what y'all did to me today, you know so thanks for that. So nice of you guys to do this to your customer!

The store has nice decor and a calming atmosphere; no bare white walls. If you’re new to this location, heads up you’ll have to scan the back of your ID before continuing past the front door. The budtender Lexie at this location is very charismatic and friendly, has been helpful with picking product and earning savings, and overall makes the 5-10 minute pick up in their store a pleasant experience.

A very chill vibe at this Zen Leaf location. I've been there a couple times and they are always very nice, helpful and knowledgeable.

Ever since the rewards system changed , feels like a slap in the face when I use my store credit knowing it’s half or less than what it used to be , meanwhile cost of living is only going up but Zen Leaf is here to make it even more expensive.

Justin is awesome!! Great customer service! Security guard was great as well!

Made a purchase 10/6/25 at around 4pm, too them 2 hours to fill, I go into the store and patiently wait while walk ins are taken first. The online order person doesn't even look at me she looks at the lady directing people, had no issue calling other put by name. Cold responses, and no real customer service. I put my change into the fuckin tip jar and she grabs the jar and with a big smile says have a nice day leaning forward. DO NOT support them, they treat ALL customers as druggies or the budtender is a racist POS.

This place has the friendliest staff and shortest wait time, I tried two other nearby dispensaries because of sales but I keep coming back here. They take cards too and have good prices/deals but that’s just extra, the in person experience makes this the place to go!

This was not my first time, but probably my last. I've had it with paying for a product that is not what it is supposed to be. The FBI describes that sort of behavior as a bait and switch operation. Knock it off guys, you know damn well when a cart begins to become stale and impotent. Please stop peddling dated merchandise and stealing our money, please, thank you.

It’s always a quick and easy in and out at Zen. The Crew at the Dunlap location are friendly, fast and ready to get you back out the door. That works for me.

Awesome product and customer service was great

Terrible prices

Lexie, is always friendly, fast service and helpful every time I shopping here at zen. They have variety and specials and promos daily recommended checking this location out.

Great, fast, and friendly service every time I come here! Hayley F. was super helpful and hooked me up with some good deals 😎

They never listen. It's too much work for them to list THC milligrams in edibles.

First time Ive gone to a dispensary and they had what I wanted!!! Thank you

Best crew. Always comfortable, open and friendly. Store is always pristine.

My fav dispensary. I only shop here. Excellent customer service.

friendly staff

I tried to place an online order for fast efficient in and out. Tried to place a medical order on leafly with my medical info twice and it canceled. Went to the site. No way for me to order medical without taking a photo of my med card and I can’t do that when it’s on my phone and it doesn’t give me the option to add from gallery. New system isn’t ideal for ordering at all Still in and out no issue but for busier times this would end up being a hassle for me Still the cheapest spot for sprinkle bulk jars around town tho

Always fast and friendly my go to dispo

BlaZe and I LOVE the welcome we get every time !!! Not sure if it means more to me or BlaZe ❤️❤️🐾

Great service everyone is friendly and helpful gave me info that will definitely bring me back in even for a 30 min drive I’ll come back because of good deals and great customer service and online order was as quick as it always is here didn’t get any names but dude at the desk and another gentleman super cool thanks y’all made my weekend

Kayla is an angel. I so appreciate her kindness and her willingness to get me the best available deal for today. Thank you thank you thank you!

Thanks for your Great 👍🏽 Customer Service this morning. @Shantell