Ascend Cannabis - Downtown Springfield

Curbside is the best!! Everyone is so friendly and helpful - i can’t thank them enough ! It’s always a smooth, accurate, quick service. I’m grateful for curbside because there are times I’m unable to go inside the store !!

2or3 weeks ago came into store left empty handed Budtender seemed like was bother 2him had picts of last purchase there Now completely out of every products wanted. Showed him pictures what bought last time we were sitting down next thing know he just gets up started helping someone else Guy behind counter tried 2help Finally just left 62 years old Never had experience like that Was Very Humiliated Sad Angry Confused So Drove to Maribus helped right away Sorry 4writing so long this is what happened Not sure if Return or Not? TY

Everyone who works there really cares about the product. Hunter B. Is really knowledgeable.

Budtender Zach was friendly and extremely informed

Tiffany was a really big help! She’s always knows what the costumer wants!!

All around great experience! Tiffany helped me find exactly what I needed!

Tiffany is the bestest ever!!! So friendly and knowledgeable.

I enjoy going to Ascend on Adams Street. Everyone is friendly and I always get the best customer service. Oz is a great budtender. He is polite, funny and always in a good mood.

On 1/8/21 I passed into the door of Ascend, Springfield, IL - Downtown. The young, short woman with long dark hair literally Barked at me as I tried to hand her my I.D. ""Take that hood off your head!" she yelled at me. It was very cold, I pushed the hood back. But before I did I said "Give me a second, please" because my hands were full. There was my purse, Ascend ticket, I'D. No one tells you exactly how to - essentially - get rudely Approved by the brusque, cop-wannabees who are covering the door. If you can't hear well, don't move quickly enough; If you are DISABLED, you WILL be treated badly. I needed a second to push my hoodie back. By the way, I am white, female and I was freezing. I wore a "hoodie" because when I wear a hat people act very WEIRD. Why do I even have to write this? I have seen these same "Security people" treat Black folks, Brown folks and women over a 'certain' age like TRASH at this site and in other venues so badly. Nice, intelligent people want jobs. Hire friendly, intelligent people to greet your doors, Ascend. There will always be alternatives to your stores. This 'security' created so much drama that everyone inside the store was, I realized, sick of her NONSENSE. January 8, 2021, 1:40 p.m. I don't know this security person's name, but she goes out of her way to make new customers feel unwelcomed. There are so many people who would love to have that job and they have the public relations temperament for it too. This woman made a Disabled person feel humiliate and not worthy to be there.

I'm a medical patient and my experience with curbside service so far has been excellent. Everyone that I've dealt with, from the Budtenders to the Security Guards, have been friendly. Curbside pickup is usually a pretty quick process. I wish I knew the lady Security Guard's name, but she kept panhandlers from leaning into my car (with no mask) and asking me for money. She's very sweet but she's very stern with people bothering us medical patients... So, I really appreciate the safety that she brings. Also, Brady is my favorite Bud tender. I bring my senior dogs with me when I do my medication pickups. They look forward to seeing Brady because he always has a treat for them! Brady is also very friendly and always explains any issues that I create with my online orders. I'm also a Veteran, and I've always received my Veteran discount at checkout.

Brady always does an awesome job with curbside pickup. Always smiling, always friendly, engages in conversation & really seems to care about his customers. He makes the product pick up a fun and enjoyable process!

No need to get out of the car and service is prompt and friendly. I have had a medical card since November and I have used drive up for a few months now. Brady is so helpful and knowledgeable even with the technology which I am terrible with. LD

I Love going there. The bud tenders ( especially Tiffany) are knowledgeable and friendly. Front desk Annetta, is sweet and efficient. From front security to checking out ALL of the staff are GREAT!

As a recent transplant from Louisiana, I'm just happy to be able to get my flower without any drama. Holly was rad, just like everyone else who works for Ascend. I've never had a bad experience. Thanks, y'all.

Brady makes sure curbside runs smoothly & always greets you with a smile. He’s great about educating you on specials & new items.

Brady is one badass budtender, always courteous and cheerful!! Ask him any ?? and he’ll either know the answer or get it for ya … 2 thumbs up

We only use curbside. Have always had great interaction with whomever. But our favorite is Brady. Always a smile. We appreciate his service.

Brady was amazing, very nice and courteous. Always a smile on his face. He even gave our pup a treat!

Brady is my fav curbside bud tender! Always brings out treats for my dogs! Staff is friendly and knowledgeable!!

Please, ALWAYS have in-stock!!

Curbside is my fav always fast and friendly :)

Friendly faces!

Brady is always great!!

The selection and service was 10/10.