Ascend Cannabis - Downtown Springfield

Curbside is the best!! Everyone is so friendly and helpful - i can’t thank them enough ! It’s always a smooth, accurate, quick service. I’m grateful for curbside because there are times I’m unable to go inside the store !!

On 1/8/21 I passed into the door of Ascend, Springfield, IL - Downtown. The young, short woman with long dark hair literally Barked at me as I tried to hand her my I.D. ""Take that hood off your head!" she yelled at me. It was very cold, I pushed the hood back. But before I did I said "Give me a second, please" because my hands were full. There was my purse, Ascend ticket, I'D. No one tells you exactly how to - essentially - get rudely Approved by the brusque, cop-wannabees who are covering the door. If you can't hear well, don't move quickly enough; If you are DISABLED, you WILL be treated badly. I needed a second to push my hoodie back. By the way, I am white, female and I was freezing. I wore a "hoodie" because when I wear a hat people act very WEIRD. Why do I even have to write this? I have seen these same "Security people" treat Black folks, Brown folks and women over a 'certain' age like TRASH at this site and in other venues so badly. Nice, intelligent people want jobs. Hire friendly, intelligent people to greet your doors, Ascend. There will always be alternatives to your stores. This 'security' created so much drama that everyone inside the store was, I realized, sick of her NONSENSE. January 8, 2021, 1:40 p.m. I don't know this security person's name, but she goes out of her way to make new customers feel unwelcomed. There are so many people who would love to have that job and they have the public relations temperament for it too. This woman made a Disabled person feel humiliate and not worthy to be there.

I enjoy going to Ascend on Adams Street. Everyone is friendly and I always get the best customer service. Oz is a great budtender. He is polite, funny and always in a good mood.

Everyone who works there really cares about the product. Hunter B. Is really knowledgeable.

Brady always does an awesome job with curbside pickup. Always smiling, always friendly, engages in conversation & really seems to care about his customers. He makes the product pick up a fun and enjoyable process!

Budtender Zach was friendly and extremely informed

No need to get out of the car and service is prompt and friendly. I have had a medical card since November and I have used drive up for a few months now. Brady is so helpful and knowledgeable even with the technology which I am terrible with. LD

All around great experience! Tiffany helped me find exactly what I needed!

As a recent transplant from Louisiana, I'm just happy to be able to get my flower without any drama. Holly was rad, just like everyone else who works for Ascend. I've never had a bad experience. Thanks, y'all.

Tiffany is the bestest ever!!! So friendly and knowledgeable.

Brady is one badass budtender, always courteous and cheerful!! Ask him any ?? and he’ll either know the answer or get it for ya … 2 thumbs up

Tiffany was a really big help! She’s always knows what the costumer wants!!

We only use curbside. Have always had great interaction with whomever. But our favorite is Brady. Always a smile. We appreciate his service.

Brady was amazing, very nice and courteous. Always a smile on his face. He even gave our pup a treat!

This is the only dispensary I've been to, but I'm really pleased. It's clean (the bathrooms are spotless) and has a very nice, spacious waiting area with water, a keureg machine, free wifi and snacks. The staff are wonderful, they know your name, are knowledgeable about their products and how to use them for the inexperienced. I've never felt unwelcome and they've been awesome about ordering products that most people don't use but are more medically specialized. The prices are what they are but I don't think they're unreasonable because of the service you receive. The parking downtown sucks, though. Only two handicapped spaces by the store and the regular spaces are hard to find on busy days (when the capital is in session or something's going on downtown). I usually plan the visits for early afternoon or right at opening. All in all I'm very pleased with the place.

Brady is my fav curbside bud tender! Always brings out treats for my dogs! Staff is friendly and knowledgeable!!

I Love going there. The bud tenders ( especially Tiffany) are knowledgeable and friendly. Front desk Annetta, is sweet and efficient. From front security to checking out ALL of the staff are GREAT!

I'm a regular just now getting back in to but always come back placed a order today the response back was amazing once arrived from Decatur I got in my order was waiting on me the staff was all smiling and friendly that's welcoming me just a great atmosphere and the cleanses and the whole process with the virus in all I would highly recommend them I'm definitely be back

Friendly faces!

It is a nice clean enviroment. They have good k-cup coffee and hot chocolate you can make if you would like. they even put out free munchies every once in a while. The staff is very friendly and fast. They are always nice even when i come in at the last minute. You can acxumalate points to use towards your future purchases. They have tshirt Tuesday get any 1 gram for 10.00$ they have a wheel to spin if your purchase iiiis over 250$ on tuesday with different prizes. They have 5$ off 50$ or more every day if you display something with a HCI imbelem(key chain green bag ect) they have restrooms and are handicapped accessible. They also have express ordering and pickup if you want to order online and pay and pickup later. 5 stars ⭐⭐⭐⭐⭐

Brady makes sure curbside runs smoothly & always greets you with a smile. He’s great about educating you on specials & new items.

Please, ALWAYS have in-stock!!

Curbside is my fav always fast and friendly :)

I want to pat the back of everyone working at the doors and the rec room..during this pandemic they have a smile on their faces and couldn't be nicer...great job guys, you're quality of kindness its greatly appreciated..👍👍👍👍👍