Substance - Division Reviews

  • “Fresh. Clean. Friendly. These guys know herb! Thanks again Hannah!”

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    Comment from Substance - Division

    Thanks for the kind words!

  • “I love this place. I used to do all my buying here. I plan to do way less on the future. They used to be fantastic in terms of an online presence. Now, both on Leafly as well as their online order system, they can’t be bothered to ever update their menu. I hate to go elsewhere but I’m tired of “visit us to see the rest of our selections”.”

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    Comment from Substance - Division

    Sorry to hear that, we understand your frustration. We've been working on a brand new website, menu, and online ordering system for some time now. Check out the new website (www.substancemarket.com) and let us know what you think. We're working on updating platforms such as Leafly now that the new website is complete. Thanks for your feedback, we hope you can give us another chance. 💚

  • “Love that store good prices ”

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    Comment from Substance - Division

    Gotta love the specials menu. Thank you!

  • “MEDICAL PATIENTS SHOP ELSEWHERE! It's really disappointing to me that medical price is considered a "discount". Any daily special promotion or sales aren't applied to medical patients because the med price is just a percentage off of the rec price already and you "can't stack discounts" med prices are not discounts people. It's our medicine. I've tolerated it for some time but the last few times I've been in it's been an issue just to get my med price let alone any other promotion that's advertised or sent to my phone. This place doesn't seem to care about its patients too much just because they can make more from rec patients. ”

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    Comment from Substance - Division

    This review is both shocking and disheartening to us. We have consistently priced products for our OMMP cardholders 15% less than Adult Consumers. Over the past 4 years we have gone to Salem to fight for cardholder rights more than all Central Oregon dispensary operators combined. We lobbied for co-location or expanded access to make cardholder purchases tax-free. At one point the OLCC was going to require medical and recreational operations to be completely separate, which would have ended medical sales entirely. By offering 15% off for cardholders, and because there's no sales tax, medical cardholders pay about 35% less for products in our stores. Most of our staff have medical marijuana cards, and I personally have had my medical card for nearly 20 years now. Our organization has been serving cardholders since 2013, and OMMP cardholders continue to make up about 15% of our clientele. We absolutely care about patients. When "early rec sales" began in the fall of 2015 we created an express lane and dedicated sales area for patients. We converted our license from OHA to OLCC the very last day of 2016 so that we could continue to work with OMMP Grower partners who had been the lifeblood of our business since day 1. You certainly have my sincerest apologies if you feel you are not being treated with respect and dignity, and if you feel we have somehow forget that OMMP patients matter in our community or in our stores. We seek annual Patients First training from American For Safe Access, a national patients-rights organization the supports research, education and reform nationwide. We are 3rd party, Clean Green Certified as a cannabis retailer. We pre-package our cannabis flower for hygiene and quality assurance purposes, and have been a model for agricultural handling practices. We do all this behind the scenes because we care tremendously about ALL our clients. If this response isn't sufficient to address your concerns, please reach out to me directly: jeremy@bloomwellbend.com I would be happy to clarify how and why we have developed the policies that guide our pricing, discounts and overall operations. I would gladly refer you to an OMMP Grower who may be able to provide you with medicine at or below production cost, even if it means losing you as a client (we hope we don't!).

  • “Great Location”

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    Comment from Substance - Division

    Thanks for stopping by!

  • “Interesting little set-up they have going! I was visiting from out of town and i don't know if they were having an off day or what but everything my budtender was recommending me, they were out of. He also didn't seem too comfortable selling the product either. A lot of awkward looks back and forth and trying to find something else to try. Ended up leaving with only one gram of Grape Krush. I would recommend if you guys are out of something maybe put the sniff jars away. It was also weird how my budtender had to leave the counter every time to go check on the other side where the other two stations were and all the product. Seemed like a lot of wasted time for him to run back and forth. On the plus side he did give us 10% off for them being out of so much.”

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    Comment from Substance - Division

    Hi there, we're sorry to hear that you had a less than stellar experience when you came in. Like you said, it's a little set-up over here, which means sometimes we're cramped for space! Good news is we're working on a re-model for that shop so everyone has a little more elbow room. It sounds like you caught us on an off day as far as our stock goes and, unfortunately, that happens sometimes. We've got a new (much more spacious) shop on the North side of town right next to Jimmy Johns on Empire. We'd love it if you gave us a second chance. Thanks for your feedback!

  • “Hannah was great and suggested products to us that we ended up purchasing and really enjoying.”

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    Comment from Substance - Division

    Awesome! We love hearing about our customers trying new things and loving them. Thanks for the kind words!

  • “great place, friendly atmosphere, daily specials, military discounts, my favorite shop”

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    Comment from Substance - Division

    Thanks for the kind words!

  • “it's a nice dispensary ”

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    Comment from Substance - Division

    Thank you!

  • “There are a very select few dispensaries in Bend, that 100% keeps me satisfied upon every visit, this is definitely one. I rarely smoke flower anymore due to such a high tolerance, concentrates are far more efficient. Literally every strain of flower I've purchased has been some of the strongest and most perfectly grown I've ever had. Give em a visit, they kill it from concentrates to flower, and he crew are awesome as fuck. Thanks Bloom Well!”

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    Comment from Substance - Division

    Thanks so much! If it's concentrates you're after...we've got NW Kind on sale right now...25-50% off!