Substance - Division Reviews

  • “Can’t recommend this place enough. First spot I bought legal bud in Oregon and I haven’t stopped going back. They take cards which is fantastic. Great place, the staff is professional but laid back. Aniya helped me today and was an absolute sweetie, hope your thumb heals up! Great place, great people and great bud. Don’t let the new name fool ya, it’s still the same spot ”

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    Comment from Substance - Division

    Wow, what a great review! Thank you so much. New name, same love 💚

  • “Aniya was super helpful and helped me decide what was perfect for me!”

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    Comment from Substance - Division

    Excellent! Thanks for the review!

  • “This is by far my favorite dispensary in Bend. Not only do they sell the freshest products they also have the best customer service. I’m an equal opportunity shopper too so I’ve been pretty much to all of them in town. I’ve yet to check out their Empire location but they have shared staff at both locations. Classy but friendly. ”

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    Comment from Substance - Division

    What an amazing review! Thank you so much for your kind words. Come see us at the Empire store sometime for some new strain options! ;)

  • “Birthday cake they sold me for 70$ a quarter had 11 seeds. I wish the budtender would have given me a heads up. Or better yet the dispensary not have it on the shelves to begin with, at least not for that price. It was worth about $15 Imo.”

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    Comment from Substance - Division

    Sorry for the late response here. If you've still got the bud, we'd happy to take it back and make this right. Thanks for letting us know.

  • “Place was amazing the employee was super knowledgeable and fun to talk with hooked me up... Will be going back”

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    Comment from Substance - Division

    Glad to hear you had a good experience! See you soon

  • “Fresh. Clean. Friendly. These guys know herb! Thanks again Hannah!”

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    Comment from Substance - Division

    Thanks for the kind words!

  • “I love this place. I used to do all my buying here. I plan to do way less on the future. They used to be fantastic in terms of an online presence. Now, both on Leafly as well as their online order system, they can’t be bothered to ever update their menu. I hate to go elsewhere but I’m tired of “visit us to see the rest of our selections”.”

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    Comment from Substance - Division

    Sorry to hear that, we understand your frustration. We've been working on a brand new website, menu, and online ordering system for some time now. Check out the new website (www.substancemarket.com) and let us know what you think. We're working on updating platforms such as Leafly now that the new website is complete. Thanks for your feedback, we hope you can give us another chance. 💚

  • “Love that store good prices ”

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    Comment from Substance - Division

    Gotta love the specials menu. Thank you!

  • “MEDICAL PATIENTS SHOP ELSEWHERE! It's really disappointing to me that medical price is considered a "discount". Any daily special promotion or sales aren't applied to medical patients because the med price is just a percentage off of the rec price already and you "can't stack discounts" med prices are not discounts people. It's our medicine. I've tolerated it for some time but the last few times I've been in it's been an issue just to get my med price let alone any other promotion that's advertised or sent to my phone. This place doesn't seem to care about its patients too much just because they can make more from rec patients. ”

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    Comment from Substance - Division

    This review is both shocking and disheartening to us. We have consistently priced products for our OMMP cardholders 15% less than Adult Consumers. Over the past 4 years we have gone to Salem to fight for cardholder rights more than all Central Oregon dispensary operators combined. We lobbied for co-location or expanded access to make cardholder purchases tax-free. At one point the OLCC was going to require medical and recreational operations to be completely separate, which would have ended medical sales entirely. By offering 15% off for cardholders, and because there's no sales tax, medical cardholders pay about 35% less for products in our stores. Most of our staff have medical marijuana cards, and I personally have had my medical card for nearly 20 years now. Our organization has been serving cardholders since 2013, and OMMP cardholders continue to make up about 15% of our clientele. We absolutely care about patients. When "early rec sales" began in the fall of 2015 we created an express lane and dedicated sales area for patients. We converted our license from OHA to OLCC the very last day of 2016 so that we could continue to work with OMMP Grower partners who had been the lifeblood of our business since day 1. You certainly have my sincerest apologies if you feel you are not being treated with respect and dignity, and if you feel we have somehow forget that OMMP patients matter in our community or in our stores. We seek annual Patients First training from American For Safe Access, a national patients-rights organization the supports research, education and reform nationwide. We are 3rd party, Clean Green Certified as a cannabis retailer. We pre-package our cannabis flower for hygiene and quality assurance purposes, and have been a model for agricultural handling practices. We do all this behind the scenes because we care tremendously about ALL our clients. If this response isn't sufficient to address your concerns, please reach out to me directly: jeremy@bloomwellbend.com I would be happy to clarify how and why we have developed the policies that guide our pricing, discounts and overall operations. I would gladly refer you to an OMMP Grower who may be able to provide you with medicine at or below production cost, even if it means losing you as a client (we hope we don't!).

  • “Great Location”

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    Comment from Substance - Division

    Thanks for stopping by!