205 Reviews of Substance - Division
4.7
Quality
4.7
Service
4.6
Atmosphere
May 1, 2023
Love love love this location (mid town) out the 3 here in town! No matter the time, day or what events in the shop may be happening. I get consistency every time. All the staff members there are super friendly, they’re knowledgeable, fast, and all around laid back.
I appreciate them a lot 😎🤙🏼
November 9, 2022
I absolutely love HUG’s GAS FACE AND JEALOUSY. they are my favorite. I felt like giving everyone there a HUG. 🤗🌿
January 20, 2022
Love the selection and friendly bud tenders!
February 6, 2021
Great place. Lots to choose from.
Dispensary response:
Thanks for the review. We appreciate the feedback and acknowledgement.
May 31, 2021
April 29, 2021
Amazing shop one the beat around
Dispensary response:
Thanks for the 5 star support. We appreciate the feedback and acknowledgement.
May 31, 2021
March 4, 2020
I’m from Eugene but every time I visit family in Bend I always stop by Substance on division. They are always so welcoming, helpful, and prompt. I’ve always had great experiences each and every time, and I highly recommend this place to people I know
Dispensary response:
Thanks for the public vote of support. We appreciate the acknowledgement.
May 31, 2021
February 17, 2020
The first time I bought flower here it was full of seeds. About a year later I decided to try it again because they had some 2:1 bud and its not always easy to find.. anyways I have never seen such dry flower. Super disappointed and wont go here again!
November 13, 2019
Nicw staff and helpful
October 12, 2019
prepackaged leaf. over dry and a bit stale. staff was friendly but was not impressed by the product.
June 13, 2019
Nice folks, but I was not convinced that they were paying attention to what I said that I wanted. I made it clear that I wanted something for sleep, as well as something for daytime, and I had to return to the store, because when I checked online, both strains were listed as recomended for staying awake. When I went back, and asked yet again for something for sleep, another person sold me some stuff with the highest THC content I'd ever seen, even when they heard me protest it's strength. I'll probably come back again, because the place is close, but I may do my own research first, which is not really what I expect to have to do in places with more attentive and aware sales folks.
Dispensary response:
The reality is that everyone responds very differently to all types of cannabis. We all have unique endocannabinoid systems that interact with cannabis differently. For some folks, high THC levels really knock them out, and or others the THC provides a sense of euphoria that relaxes them so they can sleep. There's no magic product for sleep, or a silver bullet for pain. Everyone really responds differently, and what works for someone may not work for you. I'm sorry our staff may not have been clear about recommendations. But I'll say that even online research will produce answers and directions that may not be ideal for you personally.
July 4, 2019
December 18, 2017
Can’t recommend this place enough. First spot I bought legal bud in Oregon and I haven’t stopped going back. They take cards which is fantastic. Great place, the staff is professional but laid back. Aniya helped me today and was an absolute sweetie, hope your thumb heals up! Great place, great people and great bud. Don’t let the new name fool ya, it’s still the same spot
Dispensary response:
Wow, what a great review! Thank you so much. New name, same love 💚
December 19, 2017
September 27, 2018
This was the first dispensary I went to after getting my medical card and I instantly felt welcome. The budtenders are always very knowledgeable and kind.
Dispensary response:
Thanks so much! We have so much to learn, and we are delighted to keep doing so.
July 4, 2019
September 16, 2018
Awesome selection of flower, great prices and quality customer service!! Definitely my favorite shop in town.
January 7, 2019
My go to place!
Dispensary response:
We love to be your go to place!
July 4, 2019
July 4, 2018
Amazing customer service to go along with the wonderful selection! I’ve been to dispensaries all around California but Substance dispensary in Bend is ahead of the game. Oregon is wonderful!
Dispensary response:
Thanks for the great review! California will get there too 😉
July 9, 2018
September 29, 2018
Budtender was texting on his phone my entire visit. Made absolutely no eye contact and then rudely corrected me for calling an un stable extract shatter! Even tipped him a buck after my shitty experience and the dude didnt say anything cause he didnt notice anything but his phone!
Dispensary response:
Bummer about your experience. Our crew only uses their phones while on break -- at least that's the policy now based on this dredging of a review. We use apps to communicate internally; but if we have guests in the house, they are certainly priority.
December 24, 2018
November 14, 2017
I love this place. I used to do all my buying here. I plan to do way less on the future. They used to be fantastic in terms of an online presence. Now, both on Leafly as well as their online order system, they can’t be bothered to ever update their menu. I hate to go elsewhere but I’m tired of “visit us to see the rest of our selections”.
Dispensary response:
Sorry to hear that, we understand your frustration. We've been working on a brand new website, menu, and online ordering system for some time now. Check out the new website (www.substancemarket.com) and let us know what you think. We're working on updating platforms such as Leafly now that the new website is complete. Thanks for your feedback, we hope you can give us another chance. 💚
November 14, 2017
August 28, 2018
I was excited to go here because of the Clean Green Certification, and I value the clean product. The at,sphere wasn’t the best, flower not displayed well. The prices were so,what high and did not have a lot of CBD flower or prerolls. Staff were friendly and helpful. I would return because what they had is of high quality, but upgrading presentation and keeping full stock would help.
Dispensary response:
Our remodel is complete, and I can assure you our CBD selection of flower, prerolls and edibles is on point.
July 4, 2019
January 24, 2019
Super nice, great prices, variety of product... not the best building/atmosphere. I hope they renovate soon!
Dispensary response:
Our renovation is finally complete. We hope you enjoy the new and improved experience.
July 4, 2019
March 24, 2018
This is my favorite dispensary in bend. Best product for the best price.
Dispensary response:
That means a lot to us, thank you!
April 4, 2018
November 17, 2017
Fresh. Clean. Friendly. These guys know herb! Thanks again Hannah!
Dispensary response:
Thanks for the kind words!
November 17, 2017
April 5, 2018
I like how the budtenders are all friendly and seemingly eager to help. Also the way it is set up is very personal and that is also enjoyable because you are not feeling watched by the person next in line to hurry up. That's probably the best part or it could be that all their prices are very reasonable. There have been a couple of times when they have run out of the specials and I had to opt for a more expensive choice but I cannot count them down for that it's first come first serve end product of course in this matter is not endless in quantity.
Dispensary response:
We do our best and customers like you make it an easy task. Thanks for the kind comments and we look forward to seeing you again!
April 17, 2018
September 13, 2017
MEDICAL PATIENTS SHOP ELSEWHERE! It's really disappointing to me that medical price is considered a "discount". Any daily special promotion or sales aren't applied to medical patients because the med price is just a percentage off of the rec price already and you "can't stack discounts" med prices are not discounts people. It's our medicine. I've tolerated it for some time but the last few times I've been in it's been an issue just to get my med price let alone any other promotion that's advertised or sent to my phone. This place doesn't seem to care about its patients too much just because they can make more from rec patients.
Dispensary response:
This review is both shocking and disheartening to us. We have consistently priced products for our OMMP cardholders 15% less than Adult Consumers. Over the past 4 years we have gone to Salem to fight for cardholder rights more than all Central Oregon dispensary operators combined. We lobbied for co-location or expanded access to make cardholder purchases tax-free. At one point the OLCC was going to require medical and recreational operations to be completely separate, which would have ended medical sales entirely. By offering 15% off for cardholders, and because there's no sales tax, medical cardholders pay about 35% less for products in our stores.
Most of our staff have medical marijuana cards, and I personally have had my medical card for nearly 20 years now. Our organization has been serving cardholders since 2013, and OMMP cardholders continue to make up about 15% of our clientele. We absolutely care about patients. When "early rec sales" began in the fall of 2015 we created an express lane and dedicated sales area for patients. We converted our license from OHA to OLCC the very last day of 2016 so that we could continue to work with OMMP Grower partners who had been the lifeblood of our business since day 1.
You certainly have my sincerest apologies if you feel you are not being treated with respect and dignity, and if you feel we have somehow forget that OMMP patients matter in our community or in our stores. We seek annual Patients First training from American For Safe Access, a national patients-rights organization the supports research, education and reform nationwide. We are 3rd party, Clean Green Certified as a cannabis retailer. We pre-package our cannabis flower for hygiene and quality assurance purposes, and have been a model for agricultural handling practices. We do all this behind the scenes because we care tremendously about ALL our clients.
If this response isn't sufficient to address your concerns, please reach out to me directly: jeremy@bloomwellbend.com
I would be happy to clarify how and why we have developed the policies that guide our pricing, discounts and overall operations. I would gladly refer you to an OMMP Grower who may be able to provide you with medicine at or below production cost, even if it means losing you as a client (we hope we don't!).
September 25, 2017
June 27, 2017
There are a very select few dispensaries in Bend, that 100% keeps me satisfied upon every visit, this is definitely one.
I rarely smoke flower anymore due to such a high tolerance, concentrates are far more efficient.
Literally every strain of flower I've purchased has been some of the strongest and most perfectly grown I've ever had.
Give em a visit, they kill it from concentrates to flower, and he crew are awesome as fuck.
Thanks Bloom Well!
Dispensary response:
Thanks so much! If it's concentrates you're after...we've got NW Kind on sale right now...25-50% off!
September 8, 2017