Awhile back we purchased the black exit bag that gives you a 10% discount each time you go in and have the bag. Two bags, actually. Went in a few days ago and was told "oh,we don't do that anymore". They won't honor the discount or refund the money. The manager,Manny, refused to do anything, and actually smirked and said "well it's still good for an exit bag". What a scam! Also, apparently they stopped veteran discounts as well. Beware!