Lovely Buds - Sprague

I’ve been a long standing customer and I’ve been shopping at lovely buds for almost a decade, What I’ve noticed over the last several months is there’s hardly anyone on shift. One of the budtenders recently told me they are the only one in there during breaks. Over the years I’ve grown to care about these people that take care of me and it’s concerning that they’re alone for any amount of time or that I would walk in and see an empty floor with no employees. You can see the stress on their faces now. Also, almost everytime I make a purchase there’s at least one item “not in their system” It’s a totally different lovely buds-disappointed.

I really didn't appreciate the attitude while shopping. The two employees were very standoffish and on top of that they throw 40 dollar grams down on to the counter like it didn't matter to them. All the oleum was at the bottom of the case some were upside down even. Ugh gnarly place to get weed but maybe it was a rough day. I can go somewhere else I guess

MOTHERS DO NOT LET YOUR DAUGHTERS WORK HERE.. Our family suffered a death this week of a loved one. While our family was gathered remembering him; my daughter received a phone call from lovely buds firing her for spending time with her family. Time off that she had already received APPROVAL to take off during this sad time for us. It is always hard to imagine that a person would be so cruel, uncaring, low class and as disgusting as this to their employee during a death. It really does show a persons true character. Elizebeth, your action today was horrid. My family and I will not soon forget your hateful, spiteful action against my daughter during our grieving. From one business owner to another Elizabeth; it was absolutely selfish and disgusting behavior. I wish you nothing but failure in your future and if you keep treating employees and their families this way...I doubt I will have to wait very long. Myself, my family and my friends here in Spokane will make sure everyone we meet knows who you are and none will support your stores and mistreatment of your employees every again in Spokane. You are the worst kind of business owner Elizabeth. The same “care” you put out in the world, you will surely have returned back to you.

I went into the Lower Division store today to get a drink. In the case was 6 bottles of 100mg CBD That was expired and marked 10.00. I asked to purchase it. The bud tenter took it out of the glass case commented on the way to the register what a good deal it was. Then she scanned it and said, “$15 please” I asked, “why $15 it’s marked $10? She said that’s a good question. She then call the manger over and she saw the price marked on the bottle and started taping the keyboard screen and then she answered my question as to why? She said, “It was originally $30 and as per Lovely Buds policy they can only sell it for half price, so now the price is $15” I said, I understand policy is policy. However, it was marked $10, the bud tender said it was $10 and it rang up $15, as the customer, I feel it’s unethical to label/price your product $10, your bud tender quotes $10, and at the register its $15. Manager walked away and the bud tender then asked, “Do you want it or not?” I said, “No, thank you. If you don’t value your customers enough to honor the price that store clearly miss marked, and I can’t trust the price that the product clearly reads will be the same at the register, then I will no longer be a patron at your store.” Good luck Lovely Buds, this shopping experience, in my opinion was wrong, and you should have honored the price you labeled your product.

I visited your store about 2months ago and had problems with items online not in stock, wrong prices, and was told by your budtender of other products only to show up and be told they were all gone(found out later they were not all gone). I left reviews, so you made up for my wasted time and drive. I tried to give Lovely Buds again yesterday and today, at Sprague and Division. All 3 products online were out at the store on Sprague yesterday. Today's online order at Division was a disaster. One product listed online at the wrong price, the other not in stock, also told at the wrong price. They offered another product at a higher price and would not honor the online price on what was in stock. Not the only dispensary in town with these shady tactics.

The first time I went the bud tender was being extra and did not help me find what I was looking for, as I was leaving I noticed some product and had to ask to see it, she made it annoyingly clear to me she could only let me see ONE oz at a time, and had zero knowledge of the merchandise!!! The prices were so good I had to return in spite of the uneducated budtender, to my surprise and luck she wasn't there and I haven't seen her since. And ever since the bud tenders are amazing and helpful, prices are great and they don't up charge for the same product out of nowhere, I like knowing when I go in everything will be the same great service & the best prices for quality product in town!!!!

I walked in and with my fiancé looking for 1/8ths to buy. We specified with our budtender that we wanted BUD and not shake. She brought us shake and bud and while we where looking at the bud she was trying to sell us on the shake when we had said no thank you. We looked and then proceeded to leave saying “i think we are good thank you” and as we are walking out of your store your employee YELLS from across the store “respect goes a long way.” we in no way disrespected this woman and we felt it was extremely inappropriate for your employee to again, YELL at us. We are frequent customers and have spent a considerable amount of money there and we will not be returning and no longer recommending this company. I think the hiring process for your company needs to have hire standards.

The product is great! Your staff is horrible , not friendly and lazy. They didn’t have any customers and they acted as if they didn’t have time to check the product in that I desired.

The employee ignored my pick up order after I placed one online and they were sold out when the website said they were in stock . She then continued to said I can’t place my order on the phone with them.I just placed an order on the phone 2 days ago .. from the same location. It’s COVID and they said come into the store cause they can’t help . Well I called around and 5 other places are more then happy to place an order for me to pick up . I have been coming here since they moved locations and this was the first time I was told I cannot place an order by an employee I didn’t even recognize. Would not recommend and am sharing my experience with many others.

Very unprofessional staff... always arguing with customers and having loud attitudes. I will drive clear across town to avoid that ghetto place. Before dealing with that type of unprofessionalism again.

The so called Manager was extremely rude to me. I stepped outside too cool off then went in to make my purchase. I told her About her rudeness and she just walked away. Really sucks when Some 20 something is on Some power Trip I'm not her employee.

Lea Elaine is my go to person here. I try to only come in when she's working. Very knowledgeable and great customer service FROM HER!

I LOVE THIS STORE! FANTASTIC PRICES FOR AMAZING W33D! I WOULD RECOMEND THIS STORE TO ANYONE.......... But im greedy.... lol NAH, go its a great place to say *HIGH*

You guys need to list ur menu

Absolutely terrible staff. They all acted like they didn’t want to help any of the 2 customers they had. They only offer Veterans 10% discount while Smokane and every single other dispensary offers 15-20% off for our Veterans. The staff didn’t ask my needs but were persistent on offering their own suggestions that weren’t even relevant.

Extremely freakin rude customer service! I absolutely do not recommend this business.

Thank You for providing such outstanding customer service 😄 You gals were extremely considerate and your hospitality was GREAT. I'll most definitely be back. 😉 Rissa

Lea was awesome at helping me find what I wanted. the atmosphere down there is always cool open and friendly I really appreciate shopping at lovely buds.and I have told all my friends and family member if they want to do any other shopping to shop at lovely buds

I like when I come in instead of just picking the first jar they let me choose from several most of them just grab the first one and just gives it to you no like to choose but everything is good

Always served quickly and with a smile! You really need an internet presence though! No website, leafly is blank ... come on! With the amount of money you make, you can't afford a webmaster?

I like to explore the businesses around town and give everyone a fair shot. I had a great experience with a bud tender in this location, although I felt the selection was lacking, I went again. I only had $20 cash in my wallet when I stopped by, so the bud tender helped me find a suitable cartridge. She assured me that if I encountered any issues, I had the option to return with no issue. Upon trying the cartridge in my battery it did not work, my other cartridges worked fine. I’ve had this type with the wick not work before, I wasn’t concerned and figured I’d exchange it for better quality when I was in the neighborhood and had more cash on hand. I went back with the intent of spending around $100, including the exchange. The bud tender seemed dead set on only proving me wrong, working hard and with great attitude to ensure no return or exchange would happen and that I was merely an ignorant consumer she would not allow to win, as if it’s a contest. As a business owner and well informed consumer, I decided to give my business to another that was appreciative. I find her tactics arrogant and rude and also putting the consumer at risk for legal action. When doing business, it might be a good idea to allow the customer to finish speaking or at least try to understand why they were in there in the first place. Instead of taking the stance of me against you. I was willing to spend a great deal more had I been treated respectfully.

Best weed I have had in Spokane in months. Some of the weed I have gotten elsewhere sucked what a waste of money at all other pot shops. Especially the ones on trent every one of them the men dont listen and arrogant. They just sold shit weed. But lively bids the girls really listen and know what they are doing. They get my business.

I disliked the lack of good customer service. It was almost 10 minute wait for me to just look at an 1/8 of flower. I hate to say it but just because it’s cheap doesn’t mean it’s quality. No one ever said hello to me. This was a bad experience coming there I’m never wasting money at this place again.

Very close to home.used to go there when it was The Green Nugget.