Mapleglen Care Center (Recreational)

This is my preferred medical dispensary in the Rockford area, but there is only one other option anyways. I very rarely have to wait here- the only time I saw a line for medical was on 4/20. I like that they will actually reserve the products in your order right away and keep it set aside for a day, unlike their local competitor. The workers are friendly and tend to be knowledgeable. However, they have a very poor selection. They normally have 15 flower/concentrate options available for medical, and they put different items on the med and recreational menu. It’s tedious to place an order on the rec and medical side- why not just duplicate anything on rec over to the med menu? They also seem to buy a lot more Indica than Sativa.

Went on 4/20 - ill-prepared for parking and staffing. More concerned about food truck than getting customers through. Wish they had put the deals on website before I came. Overall good place but lousy selection of vapes and extract especially sativa dom. Seems they must get a deal on overstock because anything worth getting is gone in a day but there are a bunch that don't seem like they ever move. Staff is overall very good and pleasant - just don't deal with mgmt. Prices better than other dispensary but still 25-40% higher than CO or OR. Need competition.

Best staff and prices in town

Went yesterday & purchased 2 vape pens, 1 works, the other does not. I called them & the guy says for me to email them pics of defective product (difficult to take picture of pen flashing 10 times, no smoke), so I did that best as I could. He then tells me it's a 1 week turnaround time! I didn't see any signs posted about return policy (didn't really pay attention to that when I walked in). I mean who does that? Any other place, if product is defective, they replace it or refund your money! Definitely not what I was expecting on my 1st visit. Will update review depending on the outcome.

Love this dispensary. Usually go to sunnyside but lately they have more flower at mapleglen and more to choose from. I'll drive the extra 10 min. Sticking with these guys for a while. Good flower and cartridges are excellent! Staff is awesome and so helpful. Highly recommend it here...

The staff genuinely cares about this industry and their patients. By far the most laid back and informative experience at a dispensary in Illinois.

It was clean. Friendly people that work there.

Brava! I've fallen back in love with these guys - well curated cultivators and the staff were all smiles, efficient, groovy-cool PLUS unexpected discount from their rewards = super duper experience and amaze product. cheers

It was super quick and easy

Very nice establishment, good security, and friendly staff

I like the quick service.

The people there are so nice. They have a good selection of product and you you can tell they are knowledgeable.

While I originally switched from Med Mar to Mapleglen, I now plan on returning. Within the last few months I have seen more of my online purchases being cancelled due to no stock than I can count. For a system that is supposed to keep stock in real-time, they run out of the product by the time you complete your transaction. No more popcorn or bulk on any regular basis anymore. I am tired of paying more than my street dealer used to charge just for my meds and I my dealer at least had stock for me. If this is the future of medical cannabis, God help us..

Even with the line, service was friendly and efficient. Until proper retail experiences are the norm in IL, This place is the best.

Kinda unorganized we were told about a point system they had but it was never set up?

very unorganized, extremely slow lines from people being allowed to change orders, add and subtract items, and come on people, bring cash dont wait until you're asked to pay to use the ATM

If you enjoy spending 20% more for medicine without any genuine, compassionate care then use these amateur, over-prized folks, but they're much more expensive than other dispensaries and have an exceedingly limited selection chosen for their profit margins and not patient's concern. Hopefully these bad actors will fall to better dispensaries which are more patient-centric. AVOID, AVOID, AVOID!

This is the second place I've been too and my first time there. I walked in and the security guard was very greeting and let me know about their 1st time visit discount. The waiting room was pretty nice, kinda felt like a doctor's office. I was greeted by name by someone I can't remember because i'm bad with names lol. Anyways they have a tablet at the counter area with their menu, which is super nice. It seems like their online orders are pretty damn up to date with the menu, another big plus! I hate when I drive somewhere and it's not in stock. I know they are pretty active on social media with deals and different things going on another plus in my book. So all in all the few people I interacted with there were friendly and welcoming. Again I've only been here once, but would reccomend trying them out and seeing for yourself.

I recently switched to Mapleglen and I wish I had done it sooner. I'm kicking myself for not switching sooner.I don't usually ask for help or direction from the employees but they seem knowledgeable and I know Ryan is there if you really need some in depth info. Pros: Everyone is usually nice and welcoming. I like that they have a nice waiting area even tho I rarely have to wait more than a few minutes. they have a restroom available, comfy chairs and a TV. I like the online ordering option (which is a product hold service) and that you earn points for rewards that you can choose to use how you like. I like that their menu is kept up to date. I like that their prices are pretty good. I really like Wheel Wednesdays, where you get a gift with a $50 or more purchase.I wish they had Freebie Fridays as well so you had another day of the week to get a freebie. Free is always appreciated when you're buying expensive cannabis! Cons: I wish they had an on site ATM. I wish they had more of a selection sometimes but they are open to requests so ask if they can bring in what you're looking for. Sometimes the menu doesn't have the product info I'm looking for so I have to check the internet for specifics. Info like dosage, ingredients, and strain info on edibles. I'd recommend Mapleglen.

Love the staff and their commitment to medical patients

I've been going here for over 3 years and it's always a good experience.

No good!

Everything here feels like a medical dispensary should. The waiting area is large and well lit with bathrooms, info pamphlets, t-shirts, and a private consultation room. When you walk in to the sales area there are seats for patients, so you feel welcome to take your time. I've only been there twice, and the staff already recognize me; they're all very sweet. They also have a wide selection that can accommodate any price range even for someone with a fixed income. Do yourself a favor and check them out!

Went there for the first time and I was greeted by Tyler. He was fantastic! He was very helpful and kind. He didn’t look annoyed or try to rush me. I enjoyed my experience there. Thank you Tyler!