Went yesterday & purchased 2 vape pens, 1 works, the other does not. I called them & the guy says for me to email them pics of defective product (difficult to take picture of pen flashing 10 times, no smoke), so I did that best as I could. He then tells me it's a 1 week turnaround time! I didn't see any signs posted about return policy (didn't really pay attention to that when I walked in). I mean who does that? Any other place, if product is defective, they replace it or refund your money! Definitely not what I was expecting on my 1st visit. Will update review depending on the outcome.