So in the last few months I’ve spent a couple thousand dollars at Mayflower and today I went there to let them know that a couple of the grams of concentrate I got weren’t acceptable due to improper packaging (which literally everyone in the store agreed.) In a nutshell, they package their concentrates on parchment paper (instead of glass or ceramic jars) so if/when the terps begin to separate, they get absorbed by the porous parchment paper and are essentially lost, wasted, gone forever, never to be dabbed. I tell this to the manager, show him the pictures of terp soaked parchment paper, and politely explain that I was told to bring in the pictures and to speak with a manager (twice I was told this, one when I brought it up initially, which was during quarantine, and again today, my first time in their shop since quarantine ended.) The manager apologized, told me he’ll do what he can do, goes into the back and then to my complete dismay and shock tells me that because I didn’t return the product he could only offer me a 10% discount. A few things. 1) I’m in Brighton so I can get the same products delivered to my house from Sira Naturals. Sira is the wholesaler for all of Mayflower’s concentrates. Word to the wise, Sira gives you 25% off when you buy 4 or more grams of concentrate. The reason I went to Mayflower was because I like supporting businesses in my local community. I’ve spent thousands of dollars there in the last few months. Mayflower coming off of $50 worth of concentrate to make things right with a customer is a small price for them to pay when they admittedly packaged the concentrate improperly. 2) I was told in front of Cheryl (the absolutely lovely security guard) by the door guy Pedro that Mayflower was aware of the problem and would happily replace the product in question. It’s completely unacceptable for the manager to then only offer me a 10% discount. 10%? Really? They could have given me a preroll and I would’ve been happy. They need to manage client expectations better. What ever happened to hospitality and going above and beyond? Isn’t the customer always right? Aren’t they supposed to surprise and delight me? Instead they basically said, “ya we know we messed up, sorry you didn’t get what you paid for, but we’re not accountable because of a technicality in terms of *who* actually packaged it, and for that BS reason there’s nothing you can do about it, especially because we already have your money! Now kick rocks sucker!” Well maybe not in so many words, but that was the subtext when the manager said the best he could do was 10% off my next order and then sent me on my way. I was shocked. To add insult to injury, the 10% wouldn’t be applied to my order from today but rather the next time I came in! I was literally embarrassed to be treated like that. I was glad to walk out because I was literally uncomfortable. So I said thank you very much and shamefully retreated out the back door. And to be clear, the reason why the manager said he couldn’t replace the product was because I didn’t bring the product back in with me. The week it happened I told someone over the phone about it and I was specifically told *not* to bring the product back in. Which at the time made sense— in fact I was grateful that they understood that it was my medication, that I needed to consume, and therefore wasn’t in a position to save it until after the quarantine for a replacement. Why they would tell me I didn’t need to bring it back and then tell me I needed to is unethical at the very least. Also, please keep in mind that this happened on two separate occasions and I was only asking for them to make it right by replacing one gram. Frankly the right thing for them to do would have been to replace both grams. Another word to the wise, Revolutionary Clinics also has delivery to the Allston-Brighton area. I’m sorry but there’s absolutely no reason that Mayflower shouldn’t have made things right with me. I’m an excellent customer, I was polite, I spend tons of money there every month (no longer), and more important than all that, I was told by an employee IN FRONT OF THE MANAGER that the bad products I purchased would be replaced and that I only needed a picture. If that’s not the case, fine, but they should’ve taken care of me based on what I was told and then updated their policy. Like no offense but how inept do you have to be to run a dispensary and still not understand that some strains, even when ran as shatter, can’t be on parchment paper? It’s absurd for the manager to tell me they’re not responsible for what they sell simply because they didn’t package it, It’s completely irrelevant who packaged it. The only recourse I have is through the people I bought it from. Mayflower should be accountable for what they sold to me, not pass the buck on to their wholesaler, that’s literally ridiculous. The way I was just treated there today was completely unacceptable. Sure everyone was friendly but there’s absolutely no excuse for treating your customers like I was today unless you simply do not value them. I’m sorry, but I cannot in all good conscience recommend this place to anybody anymore for any reason, on any level (unless maybe you just want to have a nice chat with Cheryl the security guard), but other than that you should steer clear of Mayflower. You can get the same products delivered from their wholesalers for less.

Reviews2364.6 out of 5 stars

Quality 4.6Service 4.5Atmosphere 4.5

4.6

236 reviews

review this location

Pros: Located on the B line Great Prices Cons: Closes At 5 at the time of this review

The people who work there are great! The herbals are really good. I’ve gotten one or two mini nugs that didn’t break out great, but other than that I love this place.

Love this place such a loving Atmosphere...

What can I say differently? Mayflower is, in my opinion, the #1 spot for medical patients. They are so knowledgeable and are pleasant, no matter what. They have the best prices and you even get more ! I do t knock any other place, nor would I. This just happens to be where I want to spend my money! I suggest you at least give them a try ! 👍🏼👍🏼

Quality of bud is decent but nothing special....mini nut oz is where I find the value. Service is always great - have been helped by Danielle, Pete, Carl and Pedro and they've all been super helpful and everyone is super inviting. Atmosphere is nothing special but the budtenders I mentioned are what elevates it. Seems like someone mentioned someone was racist but I dunno where the review went. To the person saying Mayflower is not racist. Don't discount someone's experience because you yourself didn't experience it.. thats a massive part of the problem. If I had to put money on it I'd bet it was a more behind the scenes manager bc all of the budtenders I've been helped by were nothing but professional and most of them are POC. My experiences at Mayflower did not include any racism but that doesn't mean it didn't happen or doesn't continue to happen.