Terrible customer service. This place has gone downhill! Especially if you're a medical patient. Too many mistakes being made with orders, low inventory, skimping on the vape cartridges. 3/4 full not 100. They never pick up the phone and there's never parking for medical patients.

April 22, 2019

D........y

They only have a few types of flower. If you are medical you don’t wait AT ALL and you can reserve ahead online which is nice. But they basically mass produce a few strains to sell to masses of 21 plus. Not much variety. Staff great tho. One of the managers Chino is always great. They will take good care of you and have good lozenges and stuff, but flower selection limited these days.

July 20, 2019

G........S

They no longer care about patients. Their quality across the board has decreased significantly since going rec. Loved them, but not anymore.

Dispensary response:

Hi GreaterGrossBOS, we are very sorry to hear that you feel we no longer care about our patients. Patients have always been, and continue to be, our number one priority here at NETA. We still offer the same programs and perks that has made our Medical Program great. Patients have full access to the menu in addition to including exclusive Patient-Only items, discount programs like our $200 voucher program and Financial Hardship Program, dedicated check out lanes, and more. We greatly value the input from our patients and we would appreciate hearing ways in which you think our quality can be improved. Please feel free to reach out to contact@netacare.org to share your thoughts. We look forward to hearing from you.

August 20, 2019

July 27, 2019

A........l

The line moves quickly, flower is really nice, and lots of options for edibles. Plus, they offer grams which is not always easy to find

October 6, 2019

B........4

NETA is my go to for edible dose cubes. their flower is not consistant and my last visit they were nearly out of flower all together. Their prices are on the high side and getting to the location can be difficult if you don't use public transportation.

July 2, 2019

G........y

They consistently have weak options, rarely carrying strains with more than 20% THC. You have to wait a while for higher % THC strains to be available.

September 4, 2019

e........e

Bud tender didn’t tell me they substituted my order and the bud had no smell, did some research and i guess they dip their bud in hydrogen peroxide. This removes terps and the medical profile of the buds. Beware the quality isn’t worth half the price or the struggle. These guys only care about the $$$ and not patients and selling quality product, stay away!

January 12, 2019

A........p

NETA is consistent. Their cartridges are some of the best I've had for distillate, but their flower is just okay. I stopped shopping at NETA after an unfortunate situation with one of their carts. The cart was missing about 1/8th of the 1g product, but the online support dismissed the issue stating that bubbles are to be expected. I've seen my share of bubbles, and that was not a typical one. A few days worth of medication were missing. If you've just picked up or renewed your card NETA is definitely worth a visit for the 200$ discount (50$ of a purchase of 100$). Otherwise, I don't feel good supporting this company.

May 20, 2019

W........2

Reserve Ahead is Dead. Don’t bother. They don’t have adequate inventory control to allow you to order ahead and avoid the walk up line. I reserved before they opened, using today’s menu. Only 1 of the three strains (which showed available on the daily flyer) could be ordered in advance. I was told at the counter that when their inventory for flower falls below 10%, it’s removed from “Reserve Ahead”. But the store hadn’t opened yet, when I went to Reserve Ahead. How could they be low! I’m waiting for Garden Remedies to open. Maybe they’ll get it right. It’s not that complicated dudes. Wasted my time.

Dispensary response:

Hi WillWeed21, we apologize for your dissatisfaction with Reserve Ahead. When a product reaches a low availability, we remove it from our Reserve Ahead menu. On occasion, the demand for product via the Adult Use reserve ahead function can create temporary shortages of product. That is why when product reaches this low inventory, it becomes an in store only special. That way customers will not visit the dispensary to find out that the cannabis they reserved was sold out in store, even though it was guaranteed to them online. To resolve this issue, please feel free to submit an order then ask about the products that were not online in store at the counter. If they are still available, our staff will be happy to add them to your order.

June 10, 2019

August 3, 2019

o........a

Absolutely love it. Parking m? Not so sure, but I’m one of the lucky ones. The moment I first walked in was a huge gasp. What beautiful architecture and the staff all friendly and super busy. Love the quality of the products and the way they operate.

July 17, 2019

c........e

Since going recreational I have noticed a significant decrease in selection on vape cartridges/distillate. Never any full G and good luck if you have a sativa or indica specific need. Quality seems irrelevant if I have to check back every day for anything to show up.

Dispensary response:

Hi Christina, We apologize for the lack of regularly available selection. We assure you we are doing our best to increase our production of cannabis plants and make more distillate cartridges. In the meantime, as a patient, you are always welcome to receive two 500mg Cartridges for the price of one 1000mg cartridge if the variety type you are looking for (indica or sativa) is not available. For example, if there are no Sativa 1000mg cartridges you can purchase two 500mg Sativa cartridges for $100. Please ask for a store manager and they will be happy to authorize this request. We hope to see you soon!

August 20, 2019

June 24, 2019

c........y

huge open space for a dispensary, very streamlined service, and everyone is super nice! my wife had to use the bathroom and the gentleman who was guiding the customers to their respective lines, kindly showed her to the employees only bathroom without hesitation! lol totally recommend this dispensary to anyone interested in fast and friendly service and an amazing selection of products!

November 3, 2019

T........h

Boston has a lot of hang ups.

November 28, 2019

A........l

efficient

May 17, 2019

m........o

Recreational flower menu is a joke!! I think they pre-package the products in bigger containers due to the 1/8th limitation. Plastic containers ruin the trichomes too. What you end up with is a harsh low quality flower. Not the same as medical. 3rd visit, same story! Won't be going there until they remove the rec limit or package differently.

Dispensary response:

Hi Mars2go, we have recently updated our flower policies for Adult Use and we are now able to weigh out flower at the full service counter. There, our Patient Service Associates will be able to show you our flower directly in front of you, so you can see and smell the flower before you purchase. We still have the same packaging but hopefully this will help you avoid some of the issues you are encountering.

June 10, 2019

September 1, 2019

M........e

Perfect location, friendly environment, x awesome experience. - Malik Voice

July 1, 2019

j........o

Can be busy. Sometimes tellers are tired and clearly overworked. Always do a pre order- line moves much faster. Usually a good selection in flower and pre rolls. Love the THC elevation oil.

April 11, 2019

F........c

Just a quick edit to my previous review; My dispensary experience was still great, but I bought an Apex one disposable cartridge, and it's terrible quality. The distillate is very good, but the vape has clogged up literally every single time I've tried to use it. It's been stored upright in the tube it came in and my cheeks and lips hurt from trying to take a toke of the thing. Avoid the Apex one at all costs.

August 14, 2019

B........_

Convenient

November 20, 2018

n........t

The staff was friendly, with the budtender at the full-service desk being extremely personable and informative. The lobby is very open with high ceilings. There were more people waiting than could fit in the roped off queue area for full-service due to reduced staffing during renovations. Waiting in line in a crowded lobby didn't make for a relaxing shopping experience. I love that you can see and smell the flower product before purchasing and see it measured and packaged in front of you. The flower that I purchased was some of the most attractive, fresh, and aromatic flower I've come across. There was no lot parking mid day on a weekday, but there was street and lot parking reasonable distances away.

September 26, 2019

M........r

This place is going down FAST!

August 26, 2019

d........y

they are garbage with their costumer service. don't pick up their phones, their bud is over priced.

Dispensary response:

Hi Dmoey, We’re sorry you had a less than stellar experience. We pride ourselves on excellent customer service and it saddens us that you did not receive that level of care. If you would like, please feel free to reach out to us at contact@netacare.org to discuss the situation. We will bring this to the attention of our Management Staff so that we can make sure this is not a repeated experience. We appreciate your feedback, and hope to hear from you.

November 19, 2019