NETA - Brookline (Boston) - Rec

Poorly run, unprofessional, and unreliable. Been a weekly medical customer for a couple years now; due to a vehicle issue, my medical order from 6/30 was canceled, and the ONLY option given as a rescheduled delivery time was the afternoon on 7/4; yes, my medical order for the holiday was only offered as an option for 4 July, meaning that all of the recreational customers got their orders before I did, not to mention apparently they expected me to stay around this weekend so I could pick up the medicine that I ordered previously. Apparently that’s just how the medical patients get treated, and being a loyal repeat customer means absolutely nothing to NETA. Couldn’t be more disappointed, especially since I really only used them for convenience, and they have become anything but convenient.

I received my delivery order from NETA in Brookline and I want to thank Mark and Preston for going the extra mile to make sure I received my order. You guys are awesome.

Ordered deliver. They delivered! A little goes a looooooong way with those HEIGHTS chocolate bars. You don’t want to have a whole square. Maybe half of a square cause when it hits IT HITs lol loved it.

buy one get one free, good deal, great bud

Hands down the best cannabis dispensary I have ever been to. Patient service #1. Pricing unmatched. Quality is above all others. And last but not the employees go above and beyond for you the customer thank you neta and see you soon

They have some real Schwagg that shouldn’t be at a dispensary. It’s the lower tier and cheaper, but it’s really really terrible pot. Buyer beware, you’re no longer allowed to look at it, smell it before buying. It’s brown, outdoors, sticky, steamy, doesn’t smell good, doesn’t smoke good. Because they have a real deceptive and downright unethical return policy I’m stuck with an OZ of the worst pot I’ve ever had in my life. It’s up for grabs if anyone wants it, they won’t take it back, give me any store credit or anything. It’s unsmokable. The grey area in their return policy either means two things: they cook their books and lie to the GOV on their reportings, OR they’re intentionally deceptive and unethical in their business practices.

Their “premium” pre rolls are terrible. It’s like smoking nothing. The flower has no smell and more importantly elicits no high. They are rolled incorrectly at the top so the canoe while you smoke. They really are letting their name do a lot of the heavy lifting here and it’s incredibly disappointing to see that one of the most seasoned dispensaries doesn’t seem to know what they are doing.

Using NETA’s delivery service is a painful customer experience. I’ve placed 6 or 7 online delivery orders with NETA for medical marijuana delivery. Every order has been screwed up because of some glitch in NETA’s computer system. And as the orders became screwed up, I had to wait two whole days before the problem could get fixed and my delivery made. So, if you want a home delivery from NETA expect it to take two days. Also expected to be in a Chat and on the phone with NETA for 2 and 1/2 hours trying to get this fixed.

Accidentally had an extra pre roll charged to my card and they took care of it really quickly. Super nice people and the atmosphere of an old bank is sick. Wax pre rolls also hit hard :)

They basically know me personally by now. (Hopefully in a good way, hehe!!) There always on point with customer service and very informative in helping you chose the right strain and or prices!! Thank you Allen, I think this is the 20th time you have served me as my Bud_Tender, and l your recommendation have been TOP HITS!!{lol, get it, top 'HITS'🚬 )

*Medical Patient here! Because of the pandemic they make people order online prior to pickup, which is great. that is my preferred method. Usually of a dispensary makes you preorder you sign up for a quick acct and then place your order, choose your pickup time and you just go get your weed. Except here, you have to register and be approved for an acct before you can order. it took Brookline a week to approve my acct and I registered 3 days before I planned on going. When I called to ask why it was taking so long the person who answered the phone had a terrible attitude, asked if I was Rec or Medical, said Med and she told me I should have planned better then hungup. super unprofessional clearly don't give any care to their med patients anymore.

Absolutely love this place, the customer service is amazing. Every employee who has helped me is kind, welcoming, and knowledgeable, which I have not experienced at all places. Would always recommend NETA.

Love coming here, it's my favorite part of my day!!

I ALWAYS get treated so well at NETA, but today NAJEE went above and beyond to explain different options for me in ALL depts, drink/edible/vape. GO SEE HIM!

Was referred to neta by a friend and even she didn’t realize the depth of the discounts and vouchers brought! The gummy cubes are super potent and taste great. I also got some disposable vape pens And some gems. I am legally blind with partial hearing loss and it was a bit tricky to figure out the layout, but everyone was very helpful

I'm going to give you a real review with a real opinion. The people here at this dispensary know nothing of the marijuana culture. I am from the west coast, and visiting here was a joke for finding green. Not a funny a joke neither. A sad and sick one. All they know is profit and taxes. Realistically, this is one of the biggest scams I've ever seen in my life. Holy cow! The 8ths come out to $60 after tax! WOW! HOLY COW! I get half OZs for less than that here of way higher quality and newer strains. They sell a lot of ancient stuff and it's either chemical burnt, poorly treated or just overall below the quality of what the price is. Their prerolls come out to $15 after tax if I recall right. I get prerolls for free or like $3 here, and they limit you of how much you can purchase. I tell people this at home and they laugh historically. No wonder people in Boston think they're big and tough, they're all angry because they can't get or do right. I remember waiting in line forever. I've been to Michigan, Maine and Vermont. Boston isn't the worst though, Washington D.C. is way worse. I won't talk about that though. However, Denver and Seattle are definitely the king's of weed, especially with quality and price. We have good stuff here, but I'll admit Denver has the best of the best.

It’s hard to beat being in an old bank but I just hate having to go to Brookline in general. As a born and bred Massachusetts person I find it hard to support this group as I always root for the underdog and they are anything but. They seem to be the evil empire dispensary of Massachusetts

Skippy was so knowledgeable and patient! Thank you!

My go to spot for all my cannabis needs✨

I'm visiting from Seattle and made my first trip to NETA this evening. My bud tender was among the surliest people I have ever met. I walked up to his station and he held his hand out and gave me a look that I wouldn't expect from the unhappiest person at the RMV on a bad day. I asked, "does that mean you want to see my license?" He gave me a disgusted scowl and nodded his head. I had the menu and said "I want flower for camping to..." he didn't let me finish my sentence before grabbing the sheet, turning to a page, and saying "yeah any of these." I finished my sentence, saying I wanted something to hang out, chat, have fun etc, and he grunted and said, "yeah." I chose Hurricane. I then said I wanted flower for night to come down and go to sleep. He pointed to a few strains with the same air of tiredness and contempt, and I chose Blackwater, I then said I wanted an edible to chill out, an evening kind of thing. He turned to the page and grunted, "anything." He got the three items, rang them up, said, "$60." I handed him the cash. He looked at it for several seconds. Got around to counting it. Looked again. Put the cash in the drawer, put the products in the bag and handed it to me like I had just asked him to do the most horrible thing ever. He didn't thank me, say goodbye, wish me a good camping trip, or anything. I noticed that the bud tenders to his left and right were friendly and helpful and were answering their customers' questions. As I left the man at the door (I'd guess mid-20s, dark bushy beard) smiled and asked how my visit was. I told him it was horrible. He took me outside heard my story, apologized profusely, and promised it would not happen on my next visit. He took the time to hear me out and is a credit to your business. I've been buying in Washington State for years, and have never had such a horrendous experience. I know you're growing and the recreational business is new in Massachusetts, but his behavior and attitude were beyond unacceptable, and are not a result of poor training. It was simply offensive and rude. If I had other options I would have walked out the door and gone to a competitor. Had I not been so tired after a long drive I would have walked away from the counter and spoken to a manager.

Beware- if you’ve used dose cubes regularly, they changed the packaging and the bottle is now incredibly difficult to open. I lost about 15 into the sink the first time I tried to open it. You’d really think they would consider medical patients with arthritic hands, but no dice. Call and find out what kind of packaging things are in, or you’ll end unable to use it and wasting and losing expensive meds.

As a medical cardholder, I would go to any other dispensary at this point for customer service but NETA. They care too little anymore for real medical patients and clearly care solely for the high volume sales to the general public as their strategic M.O. Recently their on-line order system was down for over 24 hours both Brookline and North Hampton, and the only possible customer service to call to speak to a real person was also down in both locations. After 15 attempts to call - no ability to leave a message or call back number- a NETA employee finally answered but offered no help or support in placing an order even though their online system was down. It was very time consuming and discouraging when your in Brookline to get told to travel 2 hours to north Hampton if you want product/services. It has prompted me to get real medicinal care support services and products in other great dispensaries in the greater Boston area.

Please note: We've only visited the Brookline location and that is why we gave 4 out of 5; if the North Hampton location is the same as the Brookline location then consider this a 5 star review. The only and major complaint that we have is that they run out of the Indica Dose gummy cubes too quickly and too often; they're ability to restock these gummies are lacking.

Friendly staff and quick service