Hi rickytan1917, As we said when you brought this issue to our attention via phone, we apologize for the inconvenience and invite you to take advantage of our 100% return policy. We regret that you have not yet leveraged this policy of an exchange or account credit, nor have you accepted our additional offer of a discount for your troubles. Should you change your mind, these offers are still available to you. At NETA, we stand by our product. Our ongoing goal is to remain as consistent as possible with respect to our environmental controls, lighting procedures, and fertigation techniques to produce the best cannabis available on the market. We encourage patients to return any product that they feel does not meet this standard, and we are always happy to offer an exchange for another strain or credit.
Hi Flavorjars, Thank you for your feedback. We hope you'll be happy to hear that recent updates to our environmental controls, including an expanded growing area, have begun at our cultivation facility. We are confident that these changes will result in happy plants with excellent yields, big, tasty buds and our ability to add even more strains to the menu. Admittedly, growing plants is a trial and error process and we are getting better and better as we move forward. Some of our new strains have already been released and we are getting great feedback, for instance: Black Triangle Kush is a heavy hitting addition to our Indica lineup that already has a huge fan base. New Sativas are on the way too! We do hope you will give us another try - and if you are not satisfied, our 100% guarantee has you covered! Always feel free to return flower you are not happy with and we will offer an exchange or credit for a future purchase.