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NETA - Brookline Medical + Adult Use

4.5

420 reviews

160 Washington Street, Brookline, MA

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Medical
Debit Cards Accepted
Storefront
ADA Accessible

jflis

2019-6-14

Quality | 4

Service | 5

Atmosphere | 4

Nice building, parking is tough

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dennisdennis7

2019-6-10

Quality | 5

Service | 5

Atmosphere | 5

amazing service, high quality, top of the line online menu showing whats really available no bait and switch games like other dispenseries.

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cdowens2

2019-6-7

Quality | 5

Service | 5

Atmosphere | 5

Location is good. But try to order in advance. Otherwise you’ll be on cue for over an hour outside.

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Kiwi27

2019-6-6

Quality | 5

Service | 5

Atmosphere | 1

Awful parking for patients. No real good direction on where to park for patients. I can’t imagine having mobility issues and trying to go to this dispensary. The police officer was a jerk and so were the workers in the parking lot who yelled at me when I didn’t know where to park. They apologized when I finally walked a half mile to get there and realized I am a medical patient, so I gave one star for atmosphere. Sean (Shawn?) who helped me once inside made up for it, thankfully. Service is always amazing here. I recommend not yelling at the people trying to give you business, especially those of us that have an actual medical need.

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pf47069

2019-6-4

Quality | 5

Service | 5

Atmosphere | 5

outstanding

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Kegel

2019-6-2

Quality | 4

Service | 4

Atmosphere | 3

I think it’s nice but still working out the new part. Will go back again and again lol

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Kef1

2019-6-1

Quality | 5

Service | 5

Atmosphere | 5

nice place

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treerainsun

2019-5-25

Quality | 2

Service | 1

Atmosphere | 3

Not well trained staff, informed me of products they didn't have and then would not give me a first time patient discount until I had to pull it up on my phone on there own website.

Dispensary said:

Hi Treerainsun, we apologize that our staff did not provide you with the level of service we strive to achieve in every transaction. We take pride in our premier Patient Service Associate training program and it disheartens us to hear that our service was not up to par. Please feel free to reach out to contact@netacare.org for any additional questions or concerns, we are here to help.

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kokopelli517

2019-5-25

Quality | 5

Service | 5

Atmosphere | 3

I’m a long time medical customer. Neta has great product and customer service. The associates are knowledgeable and eager to help. However, since becoming an adult use facility it has gotten exceptionally loud in there. My last 2 visits i couldn’t here what the associate was saying to me. As a medical patient, I sometimes come with questions to best manage my symptoms. Doesn’t really help if I can’t hear the advice. It’s disappointing, especially given there’s really nothing that can be done about it.

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chicity_bitch

2019-5-23

Quality | 1

Service | 1

Atmosphere | 1

I tried to call to ask questions about adult use prior to my visit and was hung up on without ever reaching a dispensary staff member. I tried to call again and the same thing happened. A shame, I was really looking forward to my visit while I'm in Boston for the weekend. I expected better based on everything I've seen and read about them. Guess I won't be visiting. Can't comment on the product.

Dispensary said:

Hi Chicity_bitch We apologize for your not being able to get through by phone. We are experiencing an extremely high volume of calls for information. We are currently working on a better solution for the phone calls and appreciate your patience and understanding in the meantime. If you have any further questions please feel free to reach out at contact@netacare.org We are happy to answer any of your questions.

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