“I love the staff at the Brookline, MA location. They’re so friendly and helpful and they always make the effort to make you feel welcome and appreciated. I’ve gotten to know some of you over the last year or so since you opened and you’re all awesome. I’m your biggest fan. 😘❤️😎
Oh...and the flower and dose bars are great. ”
“Old newbie 1st timer. My budmaster was Tim and he was the balls ! Walked me thru all the basics . Had a lot guestions and left with all the answers. Great service , Product and a pleasing experience. Brookline NETA gets my business !”
“Have to say it was surreal going into the huge old bank building in the heart of Boston and being able to comfortably and safely purchase marijuana. Great selections of strains and knowledgeable staff”
Hi knight40 - We have spoken with the staff and are unaware of the details surrounding your visit. We take patient service very seriously and would like to understand what may have happened so that we can remedy the situation. If you can, please call the dispensary at (617) 841-7250 to speak with management - we want to make this right.
“Gotta say... NETA Brookline is the BEST!!!!!! been going there since June 2017... My favorite so far. Just got a call from a very nice manager Simone who called to tell me at the end of the night count the budtender overcharged me $100.00 and I didn't even notice . She instantly CREDITED it to me so when I come in next time I could use it. What a nice surprise to my day. THANK YOU SIMONE and I LOVE THIS PLACE!!!!!!!! ”
“NETA has major credibility issues surrounding their Apex Rempen line. I have fought with them for over a month about their defective cartridges. Their employees act very dishonestly when you bring this to their attention. The bold faced manager women tried telling me with a straight face that there is no issue with the Apex product. This is a warning to all fellow patients that we deserve to be treated fairly and with integrity.”
Thanks for taking the time to write a review. First of all, we hear your concerns and we want to help you as best as we are able.
We apologize for the inconvenience of your defective RemPen APEX. We can assure you that our staff wasn't being dishonest as we don't have an issue with our cartridges. The failure rate is about 1-2%, below the industry average failure rate for vaporizer cartridges.
Patient service is our #1 priority and we do want to make this right for you.
May we reach out over the phone to explain how we can make you whole? Let us know what time of day might be best.